257 Helpdesk Management Jobs - Page 7

Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle. Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent. Strong written communication skills, including proper email etiquette. Effective problem-solving and analytical skills. Strong customer service orientati...

IT Help Desk Coordinator (Male) with strong skills in asset management, communication, documentation, SLA handling, IT infrastructure, ticket management, issue resolution, reporting, and IT team coordination. Minimum 2 years’ experience required.

Responsibilities: * Manage help desk operations efficiently * Maintain high customer satisfaction ratings * Provide exceptional support via phone, email & chat * Collaborate with Techical team on system improvements

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling. Required Candidate profile BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling.

Position : Helpdesk Manager Total Exp : 9 to 14 Yrs Job Location : Noida Work Mode : 5 days Interview Mode : WalkIn Date : 6th September 25 (Saturday) Interview Time : 9 AM to 4 PM Venue : LTIMindtree, Tower 3, 3rd floor ,Candor Techspace,Sector 62, Noida Job Location : Delhi / Ncr Role & responsibilities : • Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals. • Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals • Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response...

As an IT Executive specializing in hardware and basic software, you will be responsible for overseeing and maintaining the IT infrastructure of the organization. Your duties will encompass providing technical support, ensuring the efficient functioning of hardware and software systems, and upholding data security measures and backups. Your primary responsibilities will include managing computer hardware by installing, configuring, and maintaining devices such as desktops, laptops, and servers. You will troubleshoot hardware issues, keep track of hardware assets, and oversee upgrades and replacements when necessary. In terms of software management, you will be tasked with installing, configur...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Wee...

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week O...

JD Transport Executive (Noida) Transport services professionals - To provide transport services on a 24x7 basis. Can be required to work in shifts. Job Requirements: Handling day-to-day transport operation - This includes monitoring vehicle tracking for pick-up and drop management, resolving customer queries, vehicle and driver compliance/ preparing MIS reports, and routing Helpdesk management. Good communication skills with fluency in English and Hindi. Responsible for ensuring that the norms defined for vehicle and driver compliance are fully adhered by the service provider. Service-oriented outlook. Proficient in computer applications, especially having basic Excel skills. Ready to work i...

Role & responsibilities Why you will love this opportunity as Support Team Leader (Service Desk) at Civica At Civica, we do more than deliver software solutions we help organisations that support communities to thrive. We are looking for an experienced Support Team Leader (Service Desk) to lead and inspire our frontline support team. As a Support Team Leader (Service Desk), youll take ownership of the day-to-day delivery of our frontline support services, ensuring that customers receive exceptional service every time. Lead & Inspire : Manage, coach, and develop Level 1 Support Analysts across their entire career journey (from onboarding to progression) while fostering a high-trust, high-perf...

Job Title: Service Desk Leader / Service Desk Manager Global Operations Location: India (Global Role) Experience: 14+ Years (Minimum 2 years in Service Desk Leadership) About the Role We are looking for an experienced Service Desk Leader to manage global IT service desk operations, drive continual service improvements, and ensure delivery excellence across multiple locations and clients. This role involves strategic leadership, customer engagement, people management, and operational governance with full P&L accountability. Key Responsibilities Lead and manage global Service Desk operations ensuring SLA/KPI achievement. Drive efficiency, standardization, and continuous service improvements. M...

Role & responsibilities Helpdesk Operations: Receive and log facility-related requests via phone, email, or ticketing system. Assign tasks to the appropriate facility or maintenance teams and follow up until closure. Monitor the status of open requests and ensure timely resolution. Communication & Coordination: Act as a liaison between employees, vendors, and internal facility teams. Communicate effectively to keep requesters informed on the status of their issues. Coordinate with housekeeping, security, technical, and other soft/hard service teams. Documentation & Reporting: Maintain accurate records of all requests, incidents, and resolutions. Prepare daily, weekly, and monthly reports on ...

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.

The Facilities Manager will manage the day-to-day client activities for the assigned property/facility and be the on-site key point of contact for key stakeholders and/or clients. You will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, and helpdesk. You will oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. Additionally, you will compile and prepare reports for upper management's review and use. You will demonstrate and ensure to instil a culture in the team valuing the Customer, manage and coach the team, develo...

Key Responsibilities Helpdesk Management Oversee the helpdesk ticketing system, ensuring timely ticket logging, resource allocation, tracking, follow-up, and resolution Monitor and ensure adherence to defined SLAs for response and resolution times Escalate complex issues as per the escalation matrix and priority level Team Supervision & Coordination Manage day-to-day activities of the IT helpdesk team Ensure optimal staffing levels and effective task allocation Provide guidance and support to the IT support team to maintain service quality End-User & Interdepartmental Communication Act as a liaison between IT and end-users to ensure smooth and clear communication Coordinate with HR for IT-re...

As an Executive Transport and Admin at JLL, you will play a crucial role in ensuring the smooth and efficient operation of transportation services for employees. Your responsibilities will include coordinating with transport staff to provide timely pickup and drop lists to vendors, addressing employee complaints, and managing the helpdesk on a 24*7 basis. You will be responsible for ensuring the availability of vendor manpower during login and logouts, as well as making sure that security arrangements for women employees during night hours are in compliance with regulations. Monitoring the timely and safe pickups and arrivals of employees and service providers, meeting defined travel times, ...

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With over 125,000 employees in more than 30 countries, we are fueled by curiosity, entrepreneurial agility, and a dedication to creating enduring value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us as we serve and transform leading enterprises, including the Fortune Global 500. Our expertise lies in deep business and industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, HRO. As a Management Trainee in HR...

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. We are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Driven by our purpose of relentlessly pursuing a world that functions better for people, we work with leading enterprises, including the Fortune Global 500, leveraging our comprehensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, HRO. Responsibilities: - Engage in day-to-day HR operations and ove...

The Desktop Support Specialist is responsible for managing end-user devices effectively and efficiently within the organization. This role involves addressing hardware, software, and network issues to ensure smooth operations. The ideal candidate will have a strong background in Windows, Linux, and MAC OS environments and will collaborate with remote teams to support network and security devices. Excellent troubleshooting skills, strong organizational abilities, and a commitment to maintaining high service levels are essential for this position. End User Device Management: - Address and resolve hardware, operating system, and software issues on computer systems with minimal disruption to end...

BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling. Required Candidate profile BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling.

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and...

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture