257 Helpdesk Management Jobs - Page 6

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their pr...

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuratio...

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuratio...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team Responsibilities Be accessible for escalation of all FM related issues for the facility Oversee the Helpdesk work process Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks. Vendor invoices processing aligned with BA Continuum Solutions finance...

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the...

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF ...

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF ...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

As the IT Manager at our healthcare organization, you will be responsible for overseeing various aspects of our IT systems to ensure smooth operations and support for our staff and patients. Your key responsibilities will include: Helpdesk Management: - Providing strategic oversight of the hospital's IT Helpdesk function to ensure timely resolution of user issues through various support channels. - Governing policies for IT asset management, including procurement, inventory tracking, warranty management, and vendor coordination for all hardware. - Approving and monitoring budgets, resource allocation, and consumables usage to ensure efficiency. - Ensuring proper documentation and audit trail...

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that help shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. Our expertise lies in deep business and industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the role of Man...

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the Transport manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Yo...

Tech Support and Incident Monitoring WFH Amazon

You will be responsible for managing the IT and computer systems as well as UPS within the organization. Your duties will include ensuring and monitoring data security, network access, and backup systems. Additionally, you will be tasked with hardware network troubleshooting and conducting regular system audits. Your role will involve managing email, spam, and virus protection, as well as overseeing the organization's Helpdesk for both internal and external users. You will be required to configure firewalls, handle client and stakeholder management, and work with Veeam backup and replication software. Furthermore, you will install, configure, and manage SYNOLOGY storage systems, help define ...

Job Responsibilities Answer / reply on customer phone calls & mails. Understand the customer request / incident and create a ticket and map it to the correct technical teams. Coordinate with customer, internal tech teams, vendor team, cross department. Maintain the Response & Update SLA. Publish communication based on activities, incident, etc. Educate customer on Yotta's customer portal. Make the shift in charge aware of alerts generated which are critical. Coordinate with cross department as and when required. Every communication to be documented on mail. Identify issue which are a hindrance in day-to-day operations and have it added in the Shift leads tracker. Alert the Shift In charge ba...

Job Description : We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service. Responsibilities Diagnose and Troubleshoot : Identify software solutions and troubleshoot technical issues reported by clients. Customer Interaction : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email. Documentation : Maintain detailed records of customer interactions, including requests...

On- Paper Manager Exp. mandate AWS,microsoft Azure exp mandate Only Male candidate Graduation Mandate 5 days working, Sat/Sun fixed week off US Shift 7:30 AM to 4:30 AM Work from Home International exp 3 to 4 years mandate looking for - Hands-on experience with Intune and Global Admin Role. Proficient in managing the 8X8 phone system and migration. Independently handling user and equipment onboarding. Experienced in document creation, validation, and auditing. Responsible for leading team huddles and generating reports in Power BI for management meetings. Skilled in managing escalations, high-priority users, and vendor relationships. Strong analytical skills in Excel and other Microsoft Offi...

Customer Relation & Helpdesk Professionals Are you a skilled professional in Customer Relations or Helpdesk Operations looking to grow your career in a premium residential property environment? We invite you to explore exciting opportunities in Residential Property Management . Open Positions Customer Relationship Executive Helpdesk Executive Candidate Requirements Graduation is mandatory Prior experience in residential property management Proficiency in managing complaints Why Join Us? Work in a premium residential property setting Be part of a dynamic, customer-focused team Structured career growth and development Exposure to high-end property operations and technologies Interview Details ...

Roles and Responsibilities : Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR...

Job description We are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also ...

You will be responsible for managing the IT infrastructure, which includes installing, configuring, and managing network equipment such as routers, switches, and firewalls. Your role will involve maintaining day-to-day IT operations and monitoring the network to maximize performance. You will be required to create accurate network diagrams and documentation for designing and planning network communication systems. Additionally, configuring and managing access lists, DHCP IP Sec tunnels, VLANs, and routing & switching will be part of your responsibilities. You will also handle the configuration and maintenance of MPLS technology and oversee IT asset & inventory management. As an ideal candida...