139 Helpdesk Management Jobs - Page 6

Coordinating all training activities. Attendance preparation for all the staff members. Data Entry for all training activities. Biometric & ID cards allocations.

Hiring For leading Insurance Company Job Summary: We are seeking a proactive and customer-oriented Helpdesk Executive to manage and support routine insurance-related inquiries and tasks. The role involves assisting clients with Motor Insurance, Health Insurance, and Laptop Claims, along with handling basic insurance data. The ideal candidate will be the first point of contact for policyholders and internal stakeholders, ensuring timely and accurate support and issue resolution. Key Responsibilities: Act as the first point of contact for customer queries related to: Motor insurance (renewals, claims, endorsements) Health insurance (policy details, claims guidance, document assistance) Laptop/device insurance claims. Assist clients in filing claims and understanding the required documentation. Maintain and update insurance-related records and data in internal systems. Coordinate with internal teams for escalated issues and ensure timely resolution. Provide accurate product information, policy details, and claim procedures. Ensure adherence to compliance and data protection standards. Prepare basic reports on claim trends, pending queries, and resolution metrics. Required Skills & Qualifications: Minimum 12 years of experience in an insurance helpdesk, claims, or customer service role. Basic understanding of insurance products (Motor, Health, Laptop insurance( Optional). Fair communication skills written and verbal (English and regional language preferred). Proficiency in MS Office, especially Excel and email handling. Good organizational skills and attention to detail. Ability to multitask and prioritize client needs effectively. Preferred Qualifications: Bachelor's degree , Business Administration, or related field. Experience in working with insurance companies, or brokers. Knowledge of insurance CRM tools or claim portals will be an added advantage Work Environment: Office-based or hybrid role, depending on company policy. Standard work hours with occasional extended hours during peak periods. Interested candidates shared resume on rochelle@topgearconsultants.com

experience in IT helpdesk or service desk coordination Familiarity with ITSM tools e.g ServiceNow, Fresh service, ManageEngine &support processes English for user communication Strong organizational & multitasking skills Ticketing & ITSM tool usage Required Candidate profile Asset and inventory management Vendor coordination and follow-ups Team coordination and support scheduling Reporting and SLA tracking kindly reach us Preethi 6382942219

Role & responsibilities Provide first-level technical support to end-users on various IT-related issues, including but not limited to Outlook issues, password resets on Active Directory (AD) and Azure AD, and Teams issues. Diagnose and troubleshoot hardware and software problems, ensuring timely resolution to minimize user downtime. Respond to support requests via phone, email, or ticketing systems promptly and professionally. Document all support interactions and solutions in the ticketing system to ensure accurate records and knowledge sharing. Assist with the setup and configuration of new user accounts on Azure AD and M365 platforms. Provide guidance and support for general IT issues, including network connectivity, printer problems, and basic hardware troubleshooting. Preferred candidate profile 2-4 years of experience in a helpdesk or technical support role. Proficiency in resolving issues related to Outlook, password resets on AD and Azure AD, and Teams. Strong knowledge of end-user support systems and general IT support issues. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Expertise on ticketing tools like Zoho, Zendesk, Fresh Service etc. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and attention to detail. MD-101 and/or MD-102 certification. Knowledge of Azure AD and M365 platforms.

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF etc, * Fire Alarm systems, VESDA, PA,WLD, Fire Fighting systems, Pumps, Electrical HT/LT Transformer, Earthing, Circuit Breakers (ACB/VCB), Thermography, Relay co-ordination, Switchgear, VFD, Controllers, UPS, Batteries, PPM Documentation, Report preparation, PPT, Techo savy, * Good in MS Office, Risk Register. Sound like you? To apply you need to be Candidate should be sound in Chiller Operations & Monitoring, Analysing etc. Should have good knowledge over HVAC operations of multi-storey building. Candidate should sound in in Energy Saving Initiatives.Performance objectives To Manage Technical Operations at site.Key skills Material Management Technical Operations Manpower Management, Help desk Management What this job involves: Prioritizing the facilities needsalwaysA seasoned expert in the field, the Chief Engineer is on top of all the mechanical, electrical, plumbing and civil works needed in a facility. Likewise, youll play an essential function in reducing workplace-related risks by working on maintenance contracts, routine inspections and scheduled down times.You will be in close contact with local authorities for all facility-related issues. Also part of your scope is to ensure that the facility is in total compliance with all legal and engineering standards. Likewise, youll spearhead the implementation of energy programs to cut utility cost.Youll assume the role of a senior facilities manager when neededoverseeing small renovation projects from initial phases to completion. Youll also keep an eye out on the facilities engineering systems by periodically inspecting logbooks, checklists and maintenance schedules.Putting critical plans and reports in placePlanning is a big part of your mandate. In this role, youll take charge of planning and managing both engineering and operational budgets and contracts. Your expertise will also be essential in planning and developing a list of spare materials for all installations based on recommendations and inventories.Performing various auditsincluding technical, cost savings, risk management and energy management--is part of your job as well. In addition, youll strive to keep down time at bay by setting up best practices that promote seamless service delivery to our clients.Your analytical skills will also come in handy, as the role requires you to file both weekly and monthly reports on maintenance contracts, incident reports and improvement projects. Sound like you? To apply you need to have: Years of industry experienceWhat were looking for is an electrical/mechanical/civil engineer with at least 12 years experience in the field. A post-graduate degree in engineering or business is also a big plus. Likewise, the ideal candidate will have more than five years experience in managing a contract of works. Furthermore, a strong knowledge of occupational safety requirements and improvement initiatives may help you land the job.Undeniably superior soft skillsAs the Chief Engineer, youll demonstrate your expertise in interacting with a wide range of clients and staffthats why impeccable people skills will be a handy talent. Likewise, you must show your aptitude in developing improvement initiatives. You must also display flexibility in managing daily activities using various systems. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today! Location On-site Navi Mumbai, MH Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Designation: HR Helpdesk Representative Location: Gurgaon Experience: 0-6 Months Employment Type: Full-time Shift - Working -11AM -8:00PM Key Role & Responsibilities: Responsible to manage end to end process delivery for HR Helpdesk Team and Manage day to day employee queries. Should be graduate in any stream. Should be well versed in computer knowledge -MS Office. Good Communication Skills Should be comfortable in Voice and Email process. Voice is mandate. Person should be comfortable in blended process. Should be staying in TP Hiring Zone. HR Knowledge will be added advantage though not mandatory. Process works all 7 days 8:00 AM to 8:00 PM IST- Shift duration is 9 hours with rostered week offs. Person needs to work 6 Days with rostered shifts and week offs. Responsible to ensure meeting client TAT, SLAs and KPIs Responsible to ensure Email Completion for 24 hours and 48 hours Responsible to provide delivery with Zero escalations. Come up with ideas to improvise the processes. Overall accountability to achieve process SLAs/KPIs for both TAT and Accuracy. Cohesive work environment to ensure bonding among team members. Maintaining positive environment on the floor. No leaves during the training and no long leaves in first 6 months. Training -Roster off -Can work on Sunday If Interested , Please share your Cv directly on Alok.Sharma2@teleperformancedibs.com

Job Title: Senior Manager Procure-to-Pay (P2P) Key Account Management Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Bangalore Reports to: ATL/ KAM; P2P Tower Lead Role Summary: The Senior Manager P2P Key Account Management will be responsible for leading vendor and seller relationship management within the Procure-to-Pay (P2P) function in a high-volume e-commerce environment. The role will focus on ensuring stakeholder satisfaction, operational excellence in payment processes, and proactive resolution of escalations. It requires a deep understanding of Statements of Account (SOA) reconciliation, GST, TDS, and vendor compliance, alongside strong problem-solving skills, structured communication, and logical reasoning. This leader will manage a team to deliver business-critical outcomes while driving stakeholder engagement, process improvements, and financial governance. Key Responsibilities: 1. Stakeholder & Vendor/Seller Engagement Serve as the primary liaison for high-value vendors and sellers, ensuring transparent and timely communication. Build and maintain strong relationships with strategic vendor partners to foster trust and resolve issues promptly. Collaborate with internal teams (Category, Commercial, Vendor Experience, AP, and Legal) to address vendor queries, disputes, and escalations. Proactively engage with vendors and sellers to address operational bottlenecks and improve payment cycles. 2. Process & Operations Management Lead the SOA reconciliation process to ensure accuracy, transparency, and timely vendor settlements. Oversee end-to-end payment processes, ensuring compliance with GST, TDS, and other statutory requirements. Monitor vendor account health, payment timelines, and exceptions to prevent disputes or delays. Identify process gaps and partner with automation and transformation teams to implement efficiencies. 3. Governance & Compliance Ensure adherence to P2P policies, internal controls, and audit readiness across all vendor accounts. Maintain compliance with statutory regulations, including GST filings, TDS deductions, and related documentation. Partner with tax and compliance teams to address vendor-related statutory concerns. 4. Problem Solving & Continuous Improvement Apply structured, logical reasoning to analyze complex vendor issues and recommend data-driven solutions. Conduct root cause analysis for recurring disputes or payment delays and implement preventive measures. Drive process improvements through standardization, automation, and vendor education programs. 5. Team Leadership Lead, coach, and mentor a team of Key Account Managers, analysts, and specialists handling vendor portfolios. Build a high-performance culture focused on accountability, ownership, and service excellence. Ensure team readiness through structured training on P2P processes, GST/TDS compliance, and communication skills. Qualifications & Experience: MBA (Finance), CA Inter, or equivalent qualification. 12–18 years of experience in P2P/vendor management, with at least 4–5 years in a leadership role in an e-commerce or large shared services environment. Proven expertise in vendor/seller relationship management, SOA reconciliation, and compliance with GST/TDS requirements. Strong understanding of e-commerce vendor ecosystems, contracts, and payment structures. Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) and vendor management tools. Key Competencies: Strong stakeholder engagement and vendor relationship management skills. Structured communication, logical reasoning, and the ability to articulate complex issues clearly. Deep knowledge of P2P processes, SOA reconciliation, GST, and TDS compliance. Problem-solving mindset with a focus on root cause analysis and preventive action. People leadership with the ability to build capability and drive performance. Analytical thinking, data interpretation, and business acumen in a fast-paced e-commerce environment. Career Path: Progression to ATL KAM/ ATL P2P, Cross-Tower Finance Operations Leader, or Vendor Experience Leadership roles

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 6 year in TATA STEEL, It will add value if Service Now system working experience is there.

Role & responsibilities 1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 2. Provide remote support IOS devices 3. Resolve customer queries within SLA & achieve customer delight. 4. Maintain and update the inventory as and when required. 5. Co-ordinating with logistics partners for delivery and replacements. 6. Maintain and update calls in service desk software 7. Maintain and manage MDM suite 8. Time bound escalation for incidents which require OEM / L2 support 9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital marketing Employees Preferred candidate profile 1. Fresher Can also apply 2. Good experience in Advance Excel If any one is interested please share your resume at hr@srsg.com

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.

Your Mission: Manage and assign IT tickets efficiently Coordinate with teams for quick resolutions Be the bridge between users and tech support

Proficiency in the Italian Language: Please share your video profile for a minimum of two minutes. Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

Job Summary : The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants. Act has First level of contacts in this site in for all vertical complaints / Queries. Role and Responsibilities : 1. First point of contact to Occupants for any 2. Receipt of requests / complaints from occupants and record the same in the helpdesk register ( LOCKETED Software) 3. Issue necessary Job Request / Work Orders to the respective Service providers to address the issue. 4. Update the caller on the status of the call registered and obtain feedback after successful completion of the request / complaints. 5. Reconcile and close out all the Job Requests / Work Orders / Work Permits periodically to ensure no document issued is left open. 6. Maintaining Complaint Register (Manual and Soft copy) 7. Pending complaints updating to shift engineer/Department manager/PM daily. 8. Supporting Shift Engineers in Shift related activities. 9. Coordinating with the team for the data required and updating the WMR and MMR and ensuring the submission to the client on or before of timeline. 10. Access Card issuing to Visitors and to PM & AM. 11. In-house team monthly attendances with using Biometric Software must be circulating to vertical in charges and for Vendor Invoice processing. Any revision in the roles and responsibility will be reviewed and update in every quarter. Interested candidate can share resume at archana.mattoo@cbre.com