257 Helpdesk Management Jobs - Page 8

Role & responsibilities Manage and operate the CAFM/Helpdesk system for logging and tracking service requests. Act as the main contact point for all service-related communication. Monitor service performance against KPIs and SLAs across contracts. Coordinate with technicians and clients, offering remote support when needed. Update the system during network issues to prevent data loss or delays. Ensure contract KPIs are met and escalate issues when necessary. Keep track of contract details like cost recovery and performance targets. Verify job card accuracy, including technician actions and material usage. Generate and customize regular reports for internal and client use. Collect customer fe...

Manage entire site operations includes technical, soft services, security, helpdesk, club house management etc. Maintenance of technical equipment & handover takeover of the technical system.

Role & responsibilities Provide user support and service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. • Follow Standard help desk procedures • Log all help desk interactions • Administer help desk software • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications. • Redirect problem to correct resource • Serve as liaison between Residents and the Staff to resolve issues. • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference • Prepare Weekly Activity Report about Issues raised by the residents...

Role & responsibilities Preferred candidate profile

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardwa...

Attend to calls from clients/visitors/residents & forward to concerned person Respond to mail requests/complaints with system update, track & closing calls/compliant loop Downloading & making report on daily basis from the digital helpdesk platform Required Candidate profile Minimum 3-5 years of relevant experience Phone etiquettes Excellent communication skills - English & local language Presentable & well groomed Visitor and customer management skills Proactive approach

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with ...

Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Essential Duties and Responsibilities: • 1+ years of IT experience with Help Desk Support. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries/tickets on time either in person or over the phone or via tickets. • Write training manuals. • Maintain the daily performance of computer systems. • Respond to email messages for users seeking help. • Ask questions to determine the nature of the problem. • Walk the customer through the problem-solving process. • Install, modify, and repair computer hardware and software. ...

Organization Context Position Title: Associate Manager -Escalations Management Function: CX Location: Gurgugram Reports To: Lead-Priority Help Desk Role Level: CXO-3 A. Job Purpose The Specialist- Escalations Management plays a crucial role in ensuring the end-to-end resolution process for priority passengers and escalations from top leadership. This position is responsible for coordinating with various stakeholders to address customer grievances promptly, thus maintaining and enhancing customer satisfaction and confidence in the brand. B. Key Accountabilities Coordinate with stakeholders: Effective resolution of customer grievances often requires collaboration with stakeholders across the o...

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and resp...

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardwa...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Fueled by curiosity, agility, and a commitment to creating lasting value for clients, we are dedicated to improving the world for people. We cater to leading enterprises, including the Fortune Global 500, leveraging our expertise in business, industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, HRO. In this role, your responsibilities will include: - Executing day-to-day tasks in HR operations and managing helpdesk calls - Overseeing internation...

Responsibilities: Welcome and assist visitors at the mall help desk Handle customer inquiries regarding stores, events, parking, and facilities Assist in handling lost & found items Coordinate with the mall operations and housekeeping teams

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team Responsibilities Be accessible for escalation of all FM related issues for the facility Oversee the Helpdesk work process Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks. Vendor invoices processing aligned with BA Continuum Solutions finance...

Role & responsibilities Service Request Management: Log, prioritize, and assign service requests related to IT systems, facilities, and commercial operations, ensuring adherence to SLAs. ncident Resolution: Provide first-level support for hardware, software, and facilities-related issues, troubleshooting problems and escalating complex cases to appropriate teams. Customer Communication: Maintain clear and professional communication with users via phone, email, or chat, ensuring they are informed about the status of their requests. Documentation: Maintain accurate records of all interactions, including service requests, resolutions, and feedback, using helpdesk software. Reporting: Generate a...

Role Overview The Helpdesk Operator plays a critical role in the Facilities Management operations at Mannai Energy, acting as the central communication point between clients, technicians, and internal teams. The role involves managing the CAFM system, tracking service requests, ensuring SLA compliance, and generating accurate, actionable reports. This position requires strong organizational skills, technical understanding, and the ability to handle multiple contracts with varying KPI frameworks. Key Responsibilities Manage and operate the CAFM/Helpdesk system to log, track, and close service requests and incidents. Act as the single point of contact for all service-related communication at t...

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issue...

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please share your updated profile to process further. Please feel free to reach me directly...

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Management Trainee, HRO Responsibilities Performing day-to-day work in HR operations & manage helpdesk c...

Responsibilities: * Manage Windows systems, networks & virtual environments * Ensure security compliance & remote monitoring * Oversee server administration & migration projects * Lead helpdesk management team

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification