190 Helpdesk Management Jobs - Page 8

Role Overview We are hiring a Helpdesk Support Engineer to provide first-level technical support to our users. This is a remote position requiring work during US business hours (9 PM 6 AM IST). The ideal candidate is tech-savvy, customer-focused, and eager to learn and grow in a fast-paced environment.Key Responsibilities: • Provide first-line support via email, chat, and ticketing tools. • Troubleshoot and resolve user issues related to the PREP platform. • Log, track, and update support tickets with detailed documentation. • Follow defined processes for issue escalation and resolution. • Assist with user onboarding and basic training queries. • Collaborate with internal teams to report bug...

Coordinating all training activities. Attendance preparation for all the staff members. Data Entry for all training activities. Biometric & ID cards allocations.

Hiring For leading Insurance Company Job Summary: We are seeking a proactive and customer-oriented Helpdesk Executive to manage and support routine insurance-related inquiries and tasks. The role involves assisting clients with Motor Insurance, Health Insurance, and Laptop Claims, along with handling basic insurance data. The ideal candidate will be the first point of contact for policyholders and internal stakeholders, ensuring timely and accurate support and issue resolution. Key Responsibilities: Act as the first point of contact for customer queries related to: Motor insurance (renewals, claims, endorsements) Health insurance (policy details, claims guidance, document assistance) Laptop/...

experience in IT helpdesk or service desk coordination Familiarity with ITSM tools e.g ServiceNow, Fresh service, ManageEngine &support processes English for user communication Strong organizational & multitasking skills Ticketing & ITSM tool usage Required Candidate profile Asset and inventory management Vendor coordination and follow-ups Team coordination and support scheduling Reporting and SLA tracking kindly reach us Preethi 6382942219

Role & responsibilities Provide first-level technical support to end-users on various IT-related issues, including but not limited to Outlook issues, password resets on Active Directory (AD) and Azure AD, and Teams issues. Diagnose and troubleshoot hardware and software problems, ensuring timely resolution to minimize user downtime. Respond to support requests via phone, email, or ticketing systems promptly and professionally. Document all support interactions and solutions in the ticketing system to ensure accurate records and knowledge sharing. Assist with the setup and configuration of new user accounts on Azure AD and M365 platforms. Provide guidance and support for general IT issues, in...

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF ...

Designation: HR Helpdesk Representative Location: Gurgaon Experience: 0-6 Months Employment Type: Full-time Shift - Working -11AM -8:00PM Key Role & Responsibilities: Responsible to manage end to end process delivery for HR Helpdesk Team and Manage day to day employee queries. Should be graduate in any stream. Should be well versed in computer knowledge -MS Office. Good Communication Skills Should be comfortable in Voice and Email process. Voice is mandate. Person should be comfortable in blended process. Should be staying in TP Hiring Zone. HR Knowledge will be added advantage though not mandatory. Process works all 7 days 8:00 AM to 8:00 PM IST- Shift duration is 9 hours with rostered week...

Job Title: Senior Manager Procure-to-Pay (P2P) Key Account Management Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Bangalore Reports to: ATL/ KAM; P2P Tower Lead Role Summary: The Senior Manager P2P Key Account Management will be responsible for leading vendor and seller relationship management within the Procure-to-Pay (P2P) function in a high-volume e-commerce environment. The role will focus on ensuring stakeholder satisfaction, operational excellence in payment processes, and proactive resolution of escalations. It requires a deep understanding of Statements of Account (SOA) reconciliation, GST, TDS, and vendor compliance, alongside strong problem-solving skill...

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 6 year in TATA STEEL, It will add value if Service Now system working experience is there.

Role & responsibilities 1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 2. Provide remote support IOS devices 3. Resolve customer queries within SLA & achieve customer delight. 4. Maintain and update the inventory as and when required. 5. Co-ordinating with logistics partners for delivery and replacements. 6. Maintain and update calls in service desk software 7. Maintain and manage MDM suite 8. Time bound escalation for incidents which require OEM / L2 support 9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital ma...

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.

Your Mission: Manage and assign IT tickets efficiently Coordinate with teams for quick resolutions Be the bridge between users and tech support

Proficiency in the Italian Language: Please share your video profile for a minimum of two minutes. Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reselle...

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the...

Job Summary : The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants. Act has First level of contacts in this site in for all vertical complaints / Queries. Role and Responsibilities : 1. First point of contact to Occupants for any 2. Receipt of requests / complaints from occupants and record the same in the helpdesk register ( LOCKETED Software) 3. Issue necessary Job Request / Work Orders to the respective Service providers to address the issue. 4. Update the caller on the status of the call registered and obtain feedback after successful completion of the request / complaints. 5. Reconcile and close out all the Job Requests / Work Or...