Position Title: Team Leader (Helpdesk) Reporting to: Manager Position Purpose: Manage 24/7 ECMFM Helpdesk Operation to receive customer calls and provide excellent customer service. Key Working Relationship: Helpdesk Team Leader must work closely with Contract/Facility Managers and their respective supervisors. Excellent working relationship should also exist between the Helpdesk Coordinator and the rest of the Helpdesk Team. Delegated Authorities: The incumbent has the authority to take any reasonable actions consistent with the responsibilities of the position and subject to any limitations set by the ECMFM rules and regulations. Responsibilities: • Operations and Management: Manage 24 hours 7 days Helpdesk Operations. Schedule a weekly meeting with the Facilities/Site Managers and Supervisors as well as visit site for necessary system update or training purposes. To take overall responsibility for the task management process, continuously monitoring the system for all PPM & CM job cards All tasks have corrected priority status assigned and where appropriate, advising Helpdesk Coordinators to make required amendments. Liaising with project managers to ensure correct distribution of works via CAFM tool. Effective and efficient service delivery by liaising with Project Managers to update the system with relevant information in a timely manner so that works can be carried out in line with agreed KPIs & SLA’s Monitoring the workload of Maintenance Operatives ensuring they have a manageable number of Work Orders to sustain their workflow rate, ensure suitable distribution of tasks and avoid overloading. Continuous review and audit of all processes and workflows to ensure consistent service levels are maintained. Make adjustments, amendments and/or implement new processes where required Report to the Sr. Managers on the Customer calls status reports or issues. • Breakdown Calls: Monitor each notification email sent out by the shift operators from Helpdesk. Following up of the pending jobs with the Helpdesk individuals and Maintenance supervisor/foreman for closure on time as a weekly basis. Review the breakdown calls logged into the CAFM System. Monitor the nature of call, including type of repair and response requirement. Rev. No: 0 Page 2 of 3 Date: 01-09-19 POSITION DESCRIPTION ECMD-10400-HR-0063 Monitoring and analysis of maintenance requests, condition appraisals or inspections, Work Order variations, Completed Work, etc. into CAFM System in a timely and accurate manner. • PPM Works: Develop 52-week PPM schedule as per the contract service level agreement (SLA) and coordination with the Facilities/Site Managers. Setting up PPM schedule into the CAFM System. Issuance of PPM schedule to the individual Facilities/Site Managers or Supervisors for the month a week prior. Monitor and follow up of pending PPM tasks to be closed into CAFM System as weekly basis. Monitoring all missed PPMs, liaising with operatives and contractors and recording reasons, escalating any issues identified to the projects. Manage customer communication in relation to scheduled PPM works which may impact them or be disruptive to their service delivery. Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and by contractor • System Set up and Update: Coordinate with the Digital team for all tools used in Helpdesk. Update Assets list in CAFM system as per the scheduled or system requirement. Update Manpower list into the CAFM system as and when required. Update the work instruction into the CAFM system as per the equipment frequency and instructions on the O & M Manuals. Update master building and locations as per the contract setup. Ensure that the Asset Register is up to date regarding additions, deletions and changes • Reporting: Prepare and submit weekly and monthly reports to the Sr. Managers. Ensure all contractual reporting deadlines are met by processing data in a timely and accurate manner. Generate standard and customized reports as required. Manage filing, file retrieval and record maintenance tasks in accordance with ECMFM policies and procedures. Provide data entry support to ensure that completed jobs are entered into the database accurately and in an agreed time frame Provision of data and feedback to Project Managers to support performance management of both internal teams and sub- contractors Special Conditions: Incumbent must be flexible and demonstrates ability to manage change and supervise the team. Rev. No: 0 Page 3 of 3 Date: 01-09-19 POSITION DESCRIPTION ECMD-10400-HR-0063 Assigned Key Performance Indicators (KPI): Item KPI Management Helpdesk accessible by customer 24 hours 7 days. All personnel and contractors comply with the Code of Conduct Services/Reports 99% of work requests dispatched to the discipline site In[1]charge/Supervisor/Foreman within the specified time based on SLA. Weekly reports; submit each Sunday before COB. Monthly reports; submit 1st week of each month. Quality of Work No recalls (Instructions to Sr. Manager) Number of Non-Conformance Reports Response to Non-Conformance Reports within 7 days. Safety Performance All work is to be completed in accordance with the legislation and the contract Policies and Guidelines Compliance to Health and Safety systems improvement plans Report Close Call – 2 nos. per month Customer Satisfaction Ensure the Customer Contract SLAs are maintained on a monthly basis Run Customer Satisfaction Surveys as per the schedule released by the Marketing team Participate in the Service Improvement plans for customer accounts Maintain & improve the customer NPS on Quarterly basis Human Resources Manage Helpdesk personnel to cover 24/7 operation All breaches of the code of conduct actioned and resolved on a timely manner. Risk, Quality, Health, Safety & Environment (HSE): Comply with ENGIE Cofely Mannai FM Quality Assurance and Health, Safety and Environment (HSE) and Risk Management Systems, including legal and statutory obligations. Participates in improvement and issue resolution process/initiatives of ENGIE Cofely Mannai. Identify and report close call to avoid the future incidents. Identify and report problems in processes or systems. Promote a positive HSE culture in the workplace. Main accountability is the timely (and in compliance with applicable standard) completion of assigned work orders. • Timely submission of required reports. • Ensuring compliance to HSE policies and procedures of ENGIE Cofely Mannai and that of the Client when on site.

Role : Marketing Executive Notice Period :Immediate /15 Days Location : Pune(Magarpatta) Designation : Marketing Executive Experience: 2-3 Years Employment Type: Full-time, work from office Key Responsibilities: Identify and generate new business opportunities through networking, Technology Partners, Principals, cold calling, email campaign and market research. Build and maintain strong relationships with prospective and existing clients Establishing Company Brand name & value. Reflect it professionally in all the endeavours Work jointly with Vertical Heads & Operation in developing and executing sales and marketing strategies as per Vertical needs within the planned budget. Prepare and deliver presentations, proposals, and product demonstrations to clients. Collaborate with technical teams to understand client requirements and propose suitable solutions. Maintain accurate records of sales activities, leads and customer information. Stay updated with industry trends, competitors and market conditions. Requirements: Bachelors / Masters degree in Business Administration, Marketing, IT, or a related field. 2-3 years of proven sales/marketing experience in an IT service provider or similar industry. Good understanding of IT products, services, and solutions. Excellent communication, presentation and negotiation skills. Strong Analytical skills, interpersonal skills and ability to work in a team environment. Proactive, Self-motivated, target-driven and eager to learn. Proficiency in MS Office and Tech Savvy. What MGS Offer: Competitive salary and performance-based incentives. Unparalleled Opportunities for accelerated professional growth and development. Supportive and collaborative work environment. Exposure to cutting-edge technologies and industry best practices. Employee recognition program to recognize and reward the outstanding contribution & top talent.

Job Title: Data Analyst Business & Procurement Support About the Role We are looking for a proactive and analytical Data Analyst to join our team full-time . While supporting procurement functions remains a core responsibility, this role also plays a critical part in commercial reporting, management presentations, benchmarking analysis and sales performance reviews. The ideal candidate will work closely with cross-functional teams to deliver data-driven insights that support strategic decision-making across the business. Key Responsibilities Analyze and interpret data from procurement, sales, finance and operations to support decision-making and performance tracking. Create clear, insightful dashboards and reports using tools such as Excel, Power BI or management reviews and business presentations. Develop commercial reports, sales comparison charts and benchmarking analysis for periodic performance evaluation. Support budgeting and forecasting processes by identifying trends and variances using historical and real-time data. Collaborate with cross-functional teams to identify reporting needs and ensure consistent and accurate data delivery. Monitor key business metrics, supplier performance and operational KPIs to identify improvement areas. Support strategic initiatives by providing data-backed insights and helping translate them into actionable business plans. Qualifications / Competencies Bachelor's degree in Business, Data Analytics, Supply Chain, Economics, or related field. 2+ years of experience in data analysis, preferably in procurement, supply chain, or commercial functions. Proficiency in Excel and data visualization tools such as Power BI or similar roles. Experience with ERP and reporting systems (e.g., SAP, Oracle, Microsoft Dynamics). Strong analytical mindset with the ability to handle large datasets and derive meaningful insights. Good understanding of sales, procurement and commercial performance metrics. Detail-oriented with a focus on accuracy and data integrity. Effective communicator, able to present complex data in a clear and business-friendly format.

1) Role : Oracle PaaS Technical Lead ConsultantType :- Permanent Location :- Work from office (Pune / Hyderabad) Budget :- No specific budget as of now, as per the experience & expertise, budget can vary Notice period 1 month Preferred Experience: A minimum of 7+ years of IT experience A minimum of 4+ years of experience in Oracle Cloud PaaS consulting and preferable earlier experience in Oracle E-Business Technical consulting 4+ years of consulting experience which includes: contributing to requests for proposals (RFP), client presentations, detailing scope of work (SOW). Job specification: Must have at least 2 Full cycle Implementation experience at customer site (onsite). Must have hands on experience majority of below PaaS Skills VBCS Apex OAC OIC PCS Web Service Integration ADF SaaS Extensions BIP/OTBI Reports Security Rules Experience on underlying database structure for Oracle SaaS Cloud(Fusion) Have strong technical knowledge on Oracle Database SQL and PL/SQL Modules Preferred to have basic functional knowledge on Oracle fusion modules Should be well versed with cloud Monthly / Quarterly update process Should have good experience in Support Projects and working against SLA's Ability to provide robust solutions with pros & cons of the proposed solution when standard functionality cannot meet customer requirements. Excellent interpersonal, communication, people management and problem solving skills Participate in Presales Activities such as Solution Demonstration, Efforts Estimation, Resource Planning Build teams and responsible for their team's delivery, solution to complex Problems Candidate must have experience in Oracle Fusion SaaS PaaS integration - Mandatory Web/UI design experience involving HTML, JavaScript, JQuery, CSS and AJAX. Experience in exposing ORDS REST API's. Responsible for the integration of third-party APEX Plugins and JavaScript libraries. Good to have Mobile page development or Progressing web development experience. Suggesting application design enhancements and new product features Good communication skills and problem-solving skills Ability to understand business requirements and translate them into technical requirements considering functional and non-functional requirements. Follow best practices to document and track changes, and synchronize development/production environments C andidate should be ready for onsite travel ( Doha, Qatar) whenever required. Preferred Certification: Any of the following Oracle Database SQL Oracle Database Program with PL/SQL Oracle APEX Cloud Developer Professional Application Integration Professional Oracle Analytics Expert Preferred Education: Bachelors or Master degree in Engineering with emphasis on Programming and Technologies. Master’s degree preferred

Type :- Permanent Location :- Work from office (Pune / Hyderabad) Budget :- No specific budget as of now, as per the experience & expertise, budget can vary Notice period 1 month Preferred Experience: A minimum of 7+ years of IT experience A minimum of 4+ years of experience in Oracle SCM Cloud functional consulting and preferable earlier experience in Oracle E-Business functional consulting 5+ years of consulting experience which includes: contributing to requests for proposals (RFP), client presentations, detailing scope of work (SOW). Job specification: APICS- CPIM and CSCP, PMP,CBAP, Lean/Six Sigma Certification Oracle SaaS Cloud : Procurement Cloud, Inventory Management Cloud, Order Management Cloud, Purchasing, Self Service Procurement, Supplier Qualification Management, Sourcing, Procurement Contracts, Supplier Portal (Minimum 5 modules) Oracle EBS : Oracle Purchasing, iProcurement, iSupplier, Oracle Order Management, Oracle Inventory, Procurement Contracts, Service Procurements, Enterprise Asset Management Must have performed at least two implementation at customer site (onsite). Should be well versed with cloud Monthly / Quarterly update process Ability to provide robust solutions with pros & cons of the proposed solution when standard functionality cannot meet customer requirements. Excellent interpersonal, communication, people management and problem solving skills Should have good experience in Support Projects and working against SLA's Participate in Presales Activities such as Solution Demonstration, Efforts Estimation, Resource Planning Build teams and responsible for their team's delivery, solution to complex Problems C andidate should be ready for onsite travel ( Doha, Qatar) whenever required. Preferred Certification: Any of the following (at least 1 is mandatory). Oracle Cost Management Cloud 2024 Certified Implementation Professional Oracle Inventory Cloud 2024 Certified Implementation Professional Oracle Manufacturing Cloud 2024 Certified Implementation Professional Oracle Warehouse Management Cloud 2024 Certified Implementation Professional Oracle Maintenance Cloud 2024 Certified Implementation Professional Oracle Order Management Cloud Order to Cash 2024 Certified Implementation Professional Oracle Planning and Collaboration Cloud 2024 Certified Implementation Professional Oracle Product Lifecycle Management 2024 Certified Implementation Professional Oracle Procurement Cloud 2024 Certified Implementation Professional Preferred Education: Bachelor’s or Master degree in Finance / Business, Operations Management or Industrial Engineering with emphasis on Supply Chain Management. Master’s degree preferred

Role SCM Lead Functional Consultant Type :- Permanent Location :- Work from office ( Hyderabad) Notice period – 1 month Preferred Experience: A minimum of 7+ years of IT experience A minimum of 4+ years of experience in Oracle SCM Cloud functional consulting and preferable earlier experience in Oracle E-Business functional consulting 5+ years of consulting experience which includes: contributing to requests for proposals (RFP), client presentations, detailing scope of work (SOW). Job specification: APICS- CPIM and CSCP, PMP,CBAP, Lean/Six Sigma Certification Oracle SaaS Cloud : Procurement Cloud, Inventory Management Cloud, Order Management Cloud, Purchasing, Self Service Procurement, Supplier Qualification Management, Sourcing, Procurement Contracts, Supplier Portal (Minimum 5 modules) Oracle EBS : Oracle Purchasing, iProcurement, iSupplier, Oracle Order Management, Oracle Inventory, Procurement Contracts, Service Procurements, Enterprise Asset Management Must have performed at least two implementation at customer site (onsite). Should be well versed with cloud Monthly / Quarterly update process Ability to provide robust solutions with pros & cons of the proposed solution when standard functionality cannot meet customer requirements. Excellent interpersonal, communication, people management and problem solving skills Should have good experience in Support Projects and working against SLA's Participate in Presales Activities such as Solution Demonstration, Efforts Estimation, Resource Planning Build teams and responsible for their team's delivery, solution to complex Problems C andidate should be ready for onsite travel ( Doha, Qatar) whenever required. Preferred Certification: Any of the following (at least 1 is mandatory). Oracle Cost Management Cloud 2024 Certified Implementation Professional Oracle Inventory Cloud 2024 Certified Implementation Professional Oracle Manufacturing Cloud 2024 Certified Implementation Professional Oracle Warehouse Management Cloud 2024 Certified Implementation Professional Oracle Maintenance Cloud 2024 Certified Implementation Professional Oracle Order Management Cloud Order to Cash 2024 Certified Implementation Professional Oracle Planning and Collaboration Cloud 2024 Certified Implementation Professional Oracle Product Lifecycle Management 2024 Certified Implementation Professional Oracle Procurement Cloud 2024 Certified Implementation Professional Preferred Education: Bachelor’s or Master degree in Finance / Business, Operations Management or Industrial Engineering with emphasis on Supply Chain Management. Master’s degree preferred

Location :- Work from office (Pune / Hyderabad) Notice Period 1 month Budget :- No specific budget as of now, as per the experience & expertise, budget can vary Job Description: Education Qualification : Certified Finance Accountant (CA) or MBA Finance or B.com (Finance background) is preferred Years of Experience : 8+ years, Current experience in Oracle ERP cloud more than 5 years and earlier experience in Oracle EBS. Responsibilities Must have hands on experience in all of the below modules of Oracle Fusion Cloud Implementation (preferable at onsite / customer site) with customer facing experience General ledger Account Payables Account Receivables Cash Management Fixed assets Good to have modules Property Management Finance Accounting Hub Account Reconciliation Cloud service Any other modules like Procurement etc., Must have experience with Encumbrance accounting Must have good understanding of integration with other Modules like Procurement, HR Very good in communication and troubleshooting Has strong analytical and problem-solving skills Expert knowledge on finance domain Deep understanding of the requirements and design processes, and CAS OUM C andidate should be ready for onsite travel ( Doha, Qatar) whenever required.

Role : Technical Support Engineer Notice Period :Immediate /15 Days Location : Pune(Magarpatta) Required Skills:- Good working knowledge in ServiceNow Ticketing Tools . Good working knowlege in Agile Process . Good understanding of Jira Tools . Good working knowledge in Report Creation . Good working knowledge of Microsoft Office (in particular Excel and Excel Macro ). Strong coordination and communication skills. Basic knowledge in Sql server . Financial skills for month-end support tasks. Specific Responsibilities:- Manage and resolve technical support ticket (Both L1 and L2 Level). Partner with Product Manager and R&D teams to prioritize support tickets. Facilitate effective and proactive communications with both internal and external customers. Test product-level functionality and new releases. Identify and communicate areas for improvement. Serve as the technical expert for our client software implementations. Manage software upgrades on scheduled date. Serve as a primary contact for our clients IT department. Troubleshoot network, database, and software problems for our client implementations. Configure system settings and options, and execute unit/integration/acceptance testing. Possess strong phone, written and verbal communication skills with excellent presentation skills. Confident, high energy, self-motivated and a true team player.

Role - Accounting Executive Immediate Joiners Preferred Shift time- 11 to 8 Week off- Friday & Saturday. Commitment- 2 Yr. Bond Position - 2 Experience 1 to 3 yrs. Location – Pune (Work form office) Ready to work on weekend if required. Candidate should have basic knowledge about below process. Procurement Accounts Payable Bank Reconciliations Supplier Reconciliations Supplier Payment Supplier creation LCC Matching Prepayment matching Supplier registration Executing the below listed “Procure-to-Pay (P2P)" activities: - Analyse Cost, Quantity, Currency & trade term of PR details with approved requisition in system - Convert PR into PO online/ offline orders & Follows up of Orders/Order Acknowledgement from supplier - Payment process partial/ full if required. & expedite delivery of goods. - Arranging freight quotes for shipment. Executing of Vendor Master - Supplier registration, Document verification. - Tracking all the Work in progress creations/modifications - Research and Setup/Update/edit vendor accounts in the System - Follow up with the requester/vendor for discrepancy Accounts Payable - Customers SOA / Credit Card matching with zero Balance - Travel Vendor Account Reconciliations and matching for LCC. - Invoice Processing - Vendor Statement, Reconciliation & Payment - Prepayment Matching. Processing Bank Reconciliations - Data Preparation & Recon processing, Analyse Gain/Loss/Charges, Old banking transaction & update it in BRS.

Position : Business Development Executive Experience : 23 Years Employment Type: Full-time, Work from Office Key Responsibilities: Proactively identify and pursue new business opportunities through networking, partnerships with technology vendors, Prospect Outreach, strategic email campaigns, and market research. Develop and nurture long-term relationships with potential and existing clients to foster trust and business growth. Represent and promote the company's brand and value proposition across all engagements and client interactions. Collaborate closely with Vertical Heads and Operations teams to formulate and implement business development strategies tailored to each business unit. Deliver compelling business presentations, customized proposals, and product/service demonstrations to prospective clients. Liaise with internal technical teams to understand client needs and craft optimal solutions. Maintain up-to-date records of business development activities, leads, pipeline status, and client interactions using appropriate tools. Continuously monitor industry trends, competitor activities, and market dynamics to identify new opportunities and inform business strategies. Requirements : Bachelor's or Master’s degree in Business Administration, Marketing, Information Technology, or a related discipline. 2–3 years of hands-on experience in business development or relevant within the IT services industry. Strong knowledge of IT products, services, and solution offerings. Exceptional communication, presentation, and negotiation skills. Excellent interpersonal and analytical skills with a collaborative mindset. Highly motivated, target-oriented, and eager to grow professionally. Proficient in MS Office and comfortable using modern sales tools and platforms What MGS Offer: Competitive salary and performance-based incentives. Supportive and collaborative work environment. Unparalleled Opportunities for accelerated professional growth and development. Exposure to cutting-edge technologies and industry best practices. Employee recognition program to recognize and reward the outstanding contribution & top talent.

Role Overview The Helpdesk Operator plays a critical role in the Facilities Management operations at Mannai Energy, acting as the central communication point between clients, technicians, and internal teams. The role involves managing the CAFM system, tracking service requests, ensuring SLA compliance, and generating accurate, actionable reports. This position requires strong organizational skills, technical understanding, and the ability to handle multiple contracts with varying KPI frameworks. Key Responsibilities Manage and operate the CAFM/Helpdesk system to log, track, and close service requests and incidents. Act as the single point of contact for all service-related communication at the site. Monitor service performance against defined KPIs and SLAs for multiple client contracts. Coordinate with site technicians and clients , providing remote support via email, calls, or messaging. In case of network or connectivity issues at the site , take ownership to update the CAFM system on behalf of the site team , ensuring no data loss or delay in service records. Interpret and apply contract-specific KPI matrices ,ensuring compliance and timely escalation of breaches. Maintain full awareness of the contract obligations , including cost recovery items, exclusions, and performance targets. Coordinate with both clients and field technicians to ensure smooth communication and effective issue resolution. Verify that job cards are accurately filled, including technician details, actions taken, spares/consumables used , and remarks. Identify and flag chargeable vs. non-chargeable works in line with contract terms and ensure proper documentation. Generate scheduled and ad-hoc reports from the CAFM system, and customize them as required for management reviews and client meetings. Track repeated faults, SLA trends, and other insights to support continuous improvement and operational efficiency. Conduct follow-ups to confirm job closures and client satisfaction. Support onboarding of new contracts in the system, including setting up workflows and report templates. Generate daily, weekly, and monthly reports , customized to meet site-level and management requirements. Participate in governance calls and support root cause analysis of recurring service issues. Collect and log customer feedback post service request closure, either through direct calls, system prompts, or feedback forms. Qualifications & Skills Diploma or Degree in Engineering, Facilities Management, IT, or related field. 24 years of experience in a helpdesk or CAFM-related role within the FM or building services industry. Strong knowledge of CAFM platforms (e.g., Facilio, FSI, IBM Maximo, etc.). Understanding of KPI/SLA frameworks , service level agreements, and contract-based performance tracking. Familiarity with preventive and corrective maintenance processes . Ability to coordinate with technical teams, vendors, and clients professionally. Proficient in MS Excel, Word, and reporting tools. Strong communication, problem-solving, and multitasking abilities.