Technical Support Engineer

Role : Technical Support Engineer Notice Period :Immediate /15 Days Location : Pune(Magarpatta) Required Skills:- Good working knowledge in ServiceNow Ticketing Tools . Good working knowlege in Agile Process . Good understanding of Jira Tools . Good working knowledge in Report Creation . Good working knowledge of Microsoft Office (in particular Excel and Excel Macro ). Strong coordination and communication skills. Basic knowledge in Sql server . Financial skills for month-end support tasks. Specific Responsibilities:- Manage and resolve technical support ticket (Both L1 and L2 Level). Partner with Product Manager and R&D teams to prioritize support tickets. Facilitate effective and proactive communications with both internal and external customers. Test product-level functionality and new releases. Identify and communicate areas for improvement. Serve as the technical expert for our client software implementations. Manage software upgrades on scheduled date. Serve as a primary contact for our clients IT department. Troubleshoot network, database, and software problems for our client implementations. Configure system settings and options, and execute unit/integration/acceptance testing. Possess strong phone, written and verbal communication skills with excellent presentation skills. Confident, high energy, self-motivated and a true team player.