257 Helpdesk Management Jobs - Page 5

Providing frontline support for end users across devices, access & applications Resolve tickets related to hardware/software, onboarding/offboarding Troubleshoot MS Windows, Office, Outlook & PC hardware issues Escalation management Leading a TEAM Required Candidate profile 5 to 7 years of total experience with hands on experience into Providing frontline end-user support, experience into handling desktop engineering requirements Male candidates ONLY

Providing frontline support for end users across devices, access & applications Resolve tickets related to hardware/software, onboarding/offboarding Troubleshoot MS Windows, Office, Outlook & PC hardware issues Reporting & escalation management Required Candidate profile 3 to 5 years of total experience with hands on experience into Providing frontline end-user support, experience into handling desktop engineering requirements Male candidates ONLY

Role & responsibilities Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. Escalate work orders to second level IT support and third level IT support as required. Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. Develop help sheets, solutions and FAQ list for end users. Develop standard operating procedures for IT support staff that outline how problems are identified, d...

Role & responsibilities Key Responsibilities: Receive and log complaints, service requests, and queries via phone, email, or ticketing system. Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution. Track the status of complaints and ensure timely closure as per SLA. Maintain and update call logs, complaint registers, and asset tracking sheets. Escalate unresolved or urgent issues to the Facility Manager or appropriate team. Prepare daily, weekly, and monthly reports on helpdesk activities. Support in managing AMC (Annual Maintenance Contracts) and vendor communications. Provide courteous and professional service at all times. Required Ski...

Responsibilities: Manage service desk operations from request to resolution. Collaborate with technical teams on issue escalation. Provide timely technical support via phone, email & chat.

Responsibilities: Manage service desk operations from request to resolution. Collaborate with technical teams on issue escalation. Provide timely technical support via phone, email & chat.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

As a part of Bain & Company, a distinguished international management consultancy firm, your role will be on the Global CRM Team based at the Gurgaon, India office of Bains Global Business Services. You will be supporting the firm's utilization of a Salesforce CRM system and leading a Support Hub for the global CRM team. Your responsibilities will include providing tactical training for CRM users, offering end-user support through the helpdesk, and ensuring a comprehensive understanding of CRM functionality and related applications through end-user training. Your key responsibilities in this role will involve: - Driving tactical training initiatives for CRM user adoption - Providing onboardi...

Role: Helpdesk Manager Experience: 10 to 12 years Job Location: Bengaluru JD : Kindly refer to the end of the post Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID (subhasish.g@tcs.com) Please mention “#Helpdesk Manager_Bengaluru” in your EMAIL SUBJECT LINE Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview Step 1: Visit https ://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) Step 5: Once completed, your TCS no. will be generated which starts ...

Key Responsibilities: Helpdesk Management Hardware Management and Support : Software Implementation and Integration : Health Information System (HIS) Coordination : CCTV Management Project Management Vendor Management Network Cybersecurity Management Strategic IT Planning Team Leadership and Management

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. **Key Responsibilities:** - **IT Infrastructure Management:** - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. - **User Support & Helpdesk:** - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for emplo...

As an Assistant Manager, HRO at Genpact, you will play a crucial role in HR operations by executing various tasks and managing helpdesk calls. Your responsibilities will include: - Overseeing international transfers, temp conversions, and internal transfers - Managing changes in employees" personal information like citizenship, marital status, preferred name, legal name, educational qualifications, etc. - Handling organizational changes for employees, such as manager change, position change, job title change, shift change, cost code/center modifications, etc. - Assisting managers in initiating transactions throughout the employee life cycle - Collaborating with the staffing team to address a...

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Job Role Looking for an experienced Accounts Payable Helpdesk Analyst who can provide support by answering queries revolving around the entire function of Accounts payable. The queries would be raised by Internal and external parties. The queries would revolve around Invoices, payments & VMD scope of operations. Should be able to handle and manage escalations, drive process changes to mitigate errors and escalations. Create and ensure to have the Process documents are kept updated. Key responsibilities include: Support Customer Queries on Accounts Payable functions Query lifecycle management Exhibit Attention to detail in understanding the query and answering the same Adhere to query managem...

The person should know about below platforms and technical support. Server administration, File Server, Print Server Firewall maintenance Sophos and Fortinet Barracuda cloud to cloud backup Barracuda email gateway defence CrashPlan backup Veeam backup and replication Helpdesk Support - Windows, outlook, OneDrive, SharePoint, Printer installation and troubleshooting- User onboarding and User offboarding ConnectWise 24x7support (Asio) RMM ConnectWise Manage Ticketing system Office 365 administration MacBook support VMware VM PoxMax VM Synology backup for Office 365 Confluence for Document creation and SOP

To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with al...

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc)...

Role & responsibilities Key Responsibilities: Helpdesk Operations: Act as the first point of contact for employees reporting facility-related issues (e.g., maintenance, housekeeping, utilities, office infrastructure). Log and track all service requests in the facility management system or ticketing software. Prioritize, assign, and escalate requests to appropriate departments or vendors. Issue Resolution & Follow-Up: Coordinate with in-house technicians or external vendors to ensure timely resolution of reported issues. Monitor open tickets and follow up until closure, ensuring minimal disruption to office operations. Keep requesters informed about the progress and status of their requests. ...

What this job involves Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targ...

Helpdesk Executive Work Dynamics What this job involves Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Leve...

Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership & Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure...

Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership & Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure...

Role & responsibilities Operational Excellence Results - Norms / Tgts / Plan Assumptions 1. Productivity - Helpdesk Support Call Monitoring 2. Helpdesk Telephone Handling 3. Office Timing 100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence Implementation and Execution 1. Follow up the Support Ticket - severity based 2. Identify & Assign case to Engineer 3. Proper updates to Customer 4. Scheduling of Preventive Maintenance 100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting Skill D...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their pr...