190 Helpdesk Management Jobs - Page 5

Key Responsibilities Helpdesk Management Oversee the helpdesk ticketing system, ensuring timely ticket logging, resource allocation, tracking, follow-up, and resolution Monitor and ensure adherence to defined SLAs for response and resolution times Escalate complex issues as per the escalation matrix and priority level Team Supervision & Coordination Manage day-to-day activities of the IT helpdesk team Ensure optimal staffing levels and effective task allocation Provide guidance and support to the IT support team to maintain service quality End-User & Interdepartmental Communication Act as a liaison between IT and end-users to ensure smooth and clear communication Coordinate with HR for IT-re...

As an Executive Transport and Admin at JLL, you will play a crucial role in ensuring the smooth and efficient operation of transportation services for employees. Your responsibilities will include coordinating with transport staff to provide timely pickup and drop lists to vendors, addressing employee complaints, and managing the helpdesk on a 24*7 basis. You will be responsible for ensuring the availability of vendor manpower during login and logouts, as well as making sure that security arrangements for women employees during night hours are in compliance with regulations. Monitoring the timely and safe pickups and arrivals of employees and service providers, meeting defined travel times, ...

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With over 125,000 employees in more than 30 countries, we are fueled by curiosity, entrepreneurial agility, and a dedication to creating enduring value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us as we serve and transform leading enterprises, including the Fortune Global 500. Our expertise lies in deep business and industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, HRO. As a Management Trainee in HR...

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. We are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Driven by our purpose of relentlessly pursuing a world that functions better for people, we work with leading enterprises, including the Fortune Global 500, leveraging our comprehensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, HRO. Responsibilities: - Engage in day-to-day HR operations and ove...

The Desktop Support Specialist is responsible for managing end-user devices effectively and efficiently within the organization. This role involves addressing hardware, software, and network issues to ensure smooth operations. The ideal candidate will have a strong background in Windows, Linux, and MAC OS environments and will collaborate with remote teams to support network and security devices. Excellent troubleshooting skills, strong organizational abilities, and a commitment to maintaining high service levels are essential for this position. End User Device Management: - Address and resolve hardware, operating system, and software issues on computer systems with minimal disruption to end...

BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling. Required Candidate profile BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling.

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and...

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

Role & responsibilities Manage and operate the CAFM/Helpdesk system for logging and tracking service requests. Act as the main contact point for all service-related communication. Monitor service performance against KPIs and SLAs across contracts. Coordinate with technicians and clients, offering remote support when needed. Update the system during network issues to prevent data loss or delays. Ensure contract KPIs are met and escalate issues when necessary. Keep track of contract details like cost recovery and performance targets. Verify job card accuracy, including technician actions and material usage. Generate and customize regular reports for internal and client use. Collect customer fe...

Manage entire site operations includes technical, soft services, security, helpdesk, club house management etc. Maintenance of technical equipment & handover takeover of the technical system.

Role & responsibilities Provide user support and service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. • Follow Standard help desk procedures • Log all help desk interactions • Administer help desk software • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications. • Redirect problem to correct resource • Serve as liaison between Residents and the Staff to resolve issues. • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference • Prepare Weekly Activity Report about Issues raised by the residents...

Role & responsibilities Preferred candidate profile

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardwa...

Attend to calls from clients/visitors/residents & forward to concerned person Respond to mail requests/complaints with system update, track & closing calls/compliant loop Downloading & making report on daily basis from the digital helpdesk platform Required Candidate profile Minimum 3-5 years of relevant experience Phone etiquettes Excellent communication skills - English & local language Presentable & well groomed Visitor and customer management skills Proactive approach

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with ...

Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Essential Duties and Responsibilities: • 1+ years of IT experience with Help Desk Support. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries/tickets on time either in person or over the phone or via tickets. • Write training manuals. • Maintain the daily performance of computer systems. • Respond to email messages for users seeking help. • Ask questions to determine the nature of the problem. • Walk the customer through the problem-solving process. • Install, modify, and repair computer hardware and software. ...

Organization Context Position Title: Associate Manager -Escalations Management Function: CX Location: Gurgugram Reports To: Lead-Priority Help Desk Role Level: CXO-3 A. Job Purpose The Specialist- Escalations Management plays a crucial role in ensuring the end-to-end resolution process for priority passengers and escalations from top leadership. This position is responsible for coordinating with various stakeholders to address customer grievances promptly, thus maintaining and enhancing customer satisfaction and confidence in the brand. B. Key Accountabilities Coordinate with stakeholders: Effective resolution of customer grievances often requires collaboration with stakeholders across the o...

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and resp...

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardwa...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Fueled by curiosity, agility, and a commitment to creating lasting value for clients, we are dedicated to improving the world for people. We cater to leading enterprises, including the Fortune Global 500, leveraging our expertise in business, industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, HRO. In this role, your responsibilities will include: - Executing day-to-day tasks in HR operations and managing helpdesk calls - Overseeing internation...

Responsibilities: Welcome and assist visitors at the mall help desk Handle customer inquiries regarding stores, events, parking, and facilities Assist in handling lost & found items Coordinate with the mall operations and housekeeping teams

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team Responsibilities Be accessible for escalation of all FM related issues for the facility Oversee the Helpdesk work process Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks. Vendor invoices processing aligned with BA Continuum Solutions finance...

Role & responsibilities Service Request Management: Log, prioritize, and assign service requests related to IT systems, facilities, and commercial operations, ensuring adherence to SLAs. ncident Resolution: Provide first-level support for hardware, software, and facilities-related issues, troubleshooting problems and escalating complex cases to appropriate teams. Customer Communication: Maintain clear and professional communication with users via phone, email, or chat, ensuring they are informed about the status of their requests. Documentation: Maintain accurate records of all interactions, including service requests, resolutions, and feedback, using helpdesk software. Reporting: Generate a...