Job
Description
About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. Job Overview: We are seeking a proactive and customer-oriented Helpdesk Engineer to join our team in Ahmedabad. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption and high levels of user satisfaction. Key Responsibilities: Respond to and resolve helpdesk tickets in a timely and professional manner. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and peripherals. Support users remotely using tools like TeamViewer or Any Desk. Maintain accurate documentation of issues and resolutions in the ticketing system (e.g., Zendesk, Freshdesk). Assist with system upgrades, patches, and updates. Set up and deploy desktops, laptops, printers, and mobile devices. Work closely with other IT team members to resolve complex issues. Conduct basic user training and create help guides as needed. Maintain an up-to-date inventory of IT assets. Required Skills: Strong understanding of networking concepts (IP, DNS, DHCP, etc.) Knowledge of file sharing, backup, and disaster recovery processes Experience with Microsoft updates/upgrades Familiarity with antivirus platforms and endpoint security tools Proficiency in Microsoft Server environments Experience with remote desktop support tools Good communication and problem-solving skills Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field 1–3 years of experience in IT support or helpdesk roles Certifications such as CompTIA A+, Microsoft MCSA, or ITIL are a plus Tools & Technologies: Ticketing systems: Zendesk, Freshdesk Remote support: TeamViewer, Any Desk Operating systems: Windows, macOS, Linux Network troubleshooting tools: Wireshark, Ping Plotter Backup tools and antivirus platforms Why Join Relay Human Cloud? Opportunities to work with global clients 🌎 Dynamic and collaborative work environment 🤝 Excellent work-life balance: 5-day workweek ⚖️ Comprehensive health & accident insurance 🏥 Generous paid time off and holidays 🏖️ Complimentary lunches / dinners 🍽️ Quarterly, Semi-Annual & Annual recognition, rewards and giveaways 🏆 Employee development programs: Communication, Soft skills, and more 📚 Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations 🎉 Excellent Employee Referral Programme 💸 We offer a dynamic work environment, opportunities for professional growth, and the chance to be part of a global company making a significant impact. Join us in shaping the future of global talent acquisition. Show more Show less
