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Apptad
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Help Desk Engineer

Help Desk Engineer

Apptad

1 - 4 years

1 - 4 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

news editing housekeeping journalism technical support ticketing cleaning news reporting housekeeping management news writing editing team leading microsoft windows hospitality desktop support hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Help Desk Engineer to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have 1 to 4 years of experience in the field and excellent problem-solving skills.
Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.

Troubleshoot and resolve hardware and software issues efficiently.

Collaborate with internal teams to resolve complex technical issues.

Develop and maintain documentation of technical procedures and solutions.

Analyze customer feedback and suggest improvements to processes and systems.

Stay updated with new technologies and trends in the industry.

Job

Strong knowledge of technical support principles and practices.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and prioritize tasks effectively.

Strong analytical and problem-solving skills.

Experience with help desk software and ticketing systems.

Ability to work collaboratively as part of a team.

For more information, please contact us at 6566424.

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