Posted:7 hours ago|
Platform:
Work from Office
Full Time
Experience
2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role.
* Proficient in macOS and Apple hardware/software troubleshooting.
* Strong Windows installation and troubleshooting skills (Windows 10 and 11).
* Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell).
* Microsoft Office 365 Administration and application support.
* Familiarity with Active Directory.
* Must communicate effectively in a fast-paced team environment.
* Ability to think critically and troubleshoot beyond KB articles or scripted responses.
* Familiar with IT terminology and best practices, including SLA, KPI, CSAT, and ITIL v4.
* Experience handling T1/T2/T3-level issues with strong time management and prioritization.
* Knowledge of when and how to escalate tickets appropriately.
* Capable of triaging, categorizing, and prioritizing tickets accurately.
* Consistently provides detailed documentation and ticket notes.
* Proven ability to maintain quality service under high ticket and call volumes, in alignment with Penumbras IT standards and SLAs.
* Experience troubleshooting printers (Zebra, HP, Canon, Konica).
* Familiarity with Intune, SCCM and JAMF (JAMF 100 certification preferred).
* Remote support experience with RDP and Bomgar.
* Experience using ServiceNow or similar ticketing systems.
* Basic asset management knowledge.
* Tier 1 networking troubleshooting (e.g., IP configuration, ping, Wi-Fi issues).
* Understanding of DHCP, DNS, RDP, and other network fundamentals.
* Ability to create and maintain knowledge base articles and troubleshooting documentation
Sightspectrum
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bengaluru
0.8 - 1.0 Lacs P.A.
hyderabad, telangana, india
Salary: Not disclosed
2.4 - 3.0 Lacs P.A.
ahmedabad, gujarat
Salary: Not disclosed
kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru
3.0 - 7.0 Lacs P.A.
mumbai, mumbai (all areas)
5.0 - 14.0 Lacs P.A.
bangalore rural, bengaluru
4.25 - 7.0 Lacs P.A.
Bengaluru, Karnataka, India
Salary: Not disclosed
Bengaluru, Karnataka, India
Experience: Not specified
Salary: Not disclosed
Bengaluru
6.0 - 10.0 Lacs P.A.
