Job
Description
As a Helpdesk Engineer at Relay Human Cloud in Ahmedabad, your role is crucial in diagnosing and resolving hardware, software, and network issues to ensure minimal disruption and high levels of user satisfaction. **Key Responsibilities:** - Respond to and resolve helpdesk tickets in a timely and professional manner. - Troubleshoot and resolve hardware, software, and network issues. - Install, configure, and maintain operating systems, applications, and peripherals. - Support users remotely using tools like TeamViewer or Any Desk. - Maintain accurate documentation of issues and resolutions in the ticketing system (e.g., Zendesk, Freshdesk). - Assist with system upgrades, patches, and updates. - Set up and deploy desktops, laptops, printers, and mobile devices. - Work closely with other IT team members to resolve complex issues. - Conduct basic user training and create help guides as needed. - Maintain an up-to-date inventory of IT assets. **Required Skills:** - Strong understanding of networking concepts (IP, DNS, DHCP, etc.) - Knowledge of file sharing, backup, and disaster recovery processes - Experience with Microsoft updates/upgrades - Familiarity with antivirus platforms and endpoint security tools - Proficiency in Microsoft Server environments - Experience with remote desktop support tools - Good communication and problem-solving skills **Preferred Qualifications:** - Bachelors degree in computer science, Information Technology, or a related field - 1-3 years of experience in IT support or helpdesk roles - Certifications such as CompTIA A+, Microsoft MCSA, or ITIL are a plus **Tools & Technologies:** - Ticketing systems: Zendesk, Freshdesk - Remote support: TeamViewer, Any Desk - Operating systems: Windows, macOS, Linux - Network troubleshooting tools: Wireshark, Ping Plotter - Backup tools and antivirus platforms In addition to the technical aspects of the role, Relay Human Cloud offers a dynamic and collaborative work environment with opportunities to work with global clients. You'll enjoy excellent work-life balance with a 5-day workweek, comprehensive health & accident insurance, generous paid time off and holidays, complimentary meals, and various recognition and rewards programs. Employee development programs and vibrant cultural events make Relay Human Cloud an exciting place to work and grow in the global talent acquisition industry. Join us and be part of a company that is shaping the future of global talent acquisition. As a Helpdesk Engineer at Relay Human Cloud in Ahmedabad, your role is crucial in diagnosing and resolving hardware, software, and network issues to ensure minimal disruption and high levels of user satisfaction. **Key Responsibilities:** - Respond to and resolve helpdesk tickets in a timely and professional manner. - Troubleshoot and resolve hardware, software, and network issues. - Install, configure, and maintain operating systems, applications, and peripherals. - Support users remotely using tools like TeamViewer or Any Desk. - Maintain accurate documentation of issues and resolutions in the ticketing system (e.g., Zendesk, Freshdesk). - Assist with system upgrades, patches, and updates. - Set up and deploy desktops, laptops, printers, and mobile devices. - Work closely with other IT team members to resolve complex issues. - Conduct basic user training and create help guides as needed. - Maintain an up-to-date inventory of IT assets. **Required Skills:** - Strong understanding of networking concepts (IP, DNS, DHCP, etc.) - Knowledge of file sharing, backup, and disaster recovery processes - Experience with Microsoft updates/upgrades - Familiarity with antivirus platforms and endpoint security tools - Proficiency in Microsoft Server environments - Experience with remote desktop support tools - Good communication and problem-solving skills **Preferred Qualifications:** - Bachelors degree in computer science, Information Technology, or a related field - 1-3 years of experience in IT support or helpdesk roles - Certifications such as CompTIA A+, Microsoft MCSA, or ITIL are a plus **Tools & Technologies:** - Ticketing systems: Zendesk, Freshdesk - Remote support: TeamViewer, Any Desk - Operating systems: Windows, macOS, Linux - Network troubleshooting tools: Wireshark, Ping Plotter - Backup tools and antivirus platforms In addition to the technical aspects of the role, Relay Human Cloud offers a dynamic and collaborative work environment with opportunities to work with global clients. You'll enjoy excellent work-life balance with a 5-day workweek, comprehensive health & accident insurance, generous paid time off and holidays, complimentary meals, and various recognition and rewards programs. Employee development programs and vibrant cultural events make Relay Human Cloud an exciting place to work and grow in the global talent acquisition industry. Join us and be part of a company that is shaping the future of global talent acquisition.
