Head/GM- Global Compensation & HR Analytics

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile Summary:

Role Overview:

The role is a strategic position within the CHRO Office, responsible for driving the Global Compensation & Benefits (C&B) strategy, advancing HR analytics, and strengthening HR technology enablement across regions. The incumbent will partner with senior leadership and COEs to build scalable, data-driven, and globally compliant HR systems and reward frameworks that enhance organizational effectiveness and employee experience.

Key Responsibilities

Compensation & Benefits Strategy

• Develop and execute a global total rewards framework that aligns with business goals and market competitiveness.
• Lead the annual compensation survey and planning cycle – salary benchmarking, market corrections, merit and bonus reviews.
• Design variable pay and long-term incentive programs (including leadership plans and retention plans).
• Define compensation range and bands – work closely with solutions and pricing on new deal structuring
• Establish and maintain global job architecture and leveling frameworks.
• Partner with Finance and HRBPs to model compensation budgets and workforce cost scenarios.

Benefits & Wellness

• Design, benchmark, and govern global and country-specific benefits programs (insurance, retirement, wellness, etc.).
• Evaluate vendors and optimize benefits ROI.
• Integrate and harmonize benefits post-M&A or global expansions.
• Drive employee well-being and engagement initiatives tied to benefits.

CHRO Office Initiatives

• Partner with the CHRO on strategic people projects – organization design, cost optimization, workforce planning, and governance.
• Prepare executive dashboards, board decks, and people insights reports.
• Support HR policy harmonization, audit readiness, and HR transformation initiatives.
• Lead or contribute to special projects such as diversity pay parity studies, leadership compensation frameworks, and future workforce modeling.

HR Analytics & Insights

• Build and manage HR analytics frameworks to provide actionable insights into workforce trends (attrition, cost, performance, engagement).
• Develop predictive models for workforce planning, retention, and pay equity analysis.
• Enable data democratization through dashboards for HR and business leaders.
• Collaborate with HRBPs and Finance for data-driven decision-making.

HR Technology & Systems

• Partner with HR Tech teams to optimize HRIS systems (e.g., Workday, SuccessFactors, Oracle).
• Automate compensation and benefits workflows using HR tech tools.
• Lead or contribute to digital transformation projects in HR, such as dashboarding, data integration, and AI-driven analytics.
• Ensure data integrity, security, and compliance across systems.

Governance, Compliance & Stakeholder Management

• Ensure adherence to local laws, tax, and social security regulations across global operations.
• Develop and update policies and processes in alignment with best practices.
• Collaborate with external consultants and survey providers
• Partner effectively with cross-functional teams (Finance, Legal, Business HR, HR Ops).

Qualifications & Experience

• MBA / PGDM (HR/Finance) from a top-tier B-school.
• 3-8 years of experience in C&B and HR Transformation, ideally in the IT/ITES or services industry.
• Hands-on experience with global compensation structures, benefits governance, and HR systems (Workday, SAP SuccessFactors, Oracle etc.).
• Strong data and financial modeling capability (Excel, Power BI, or other analytics tools).
• Proven ability to lead projects across multiple geographies and influence senior stakeholders.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.