Head of UI / UX

The Role

Strategic Responsibilities

• Define and implement the UX vision: Develop a design strategy aligned with business goals and product roadmaps.
• Translate complex problems: Simplify supply chain challenges (e.g., real-time inventory tracking, network optimization) into intuitive design solutions.
• Advocate for the user: Champion user-centered design across the organization.
• Drive innovation: Leverage trends in AI, ML, and design technologies to enhance competitiveness.
• Measure impact: Establish UX KPIs to demonstrate design's effect on efficiency, error reduction, and satisfaction.
  

Team Leadership & Management

• Recruit, mentor, and lead a team of UI/UX designers and researchers (internal & external).
• Foster a collaborative, growth-oriented design culture.
• Define and implement UX processes, methodologies, and quality standards.
• Build and scale design systems for a consistent, scalable product experience.
  

Operational Responsibilities

• Manage the end-to-end design lifecycle: research, wireframing, prototyping, testing, and implementation.
• Lead user research to understand behaviors and pain points across supply chain roles.
• Collaborate cross-functionally with product, engineering, marketing, and customer-facing teams.
• Simplify complex data into clear, actionable visualizations and dashboards.
• Ensure designs are responsive, accessible, and optimized for diverse environments (e.g., warehouses, mobile devices).
  

Product Responsibilities

• Design for varied user contexts—from warehouse operators to managers.
• Develop strategies compatible with legacy systems while delivering a modern UX.
• Simplify multi-stakeholder processes using strong information architecture.
• Balance speed and quality in a fast-paced environment.
• Continuously measure, iterate, and improve designs for performance and usability.
  

Essential Requirements

• 12+ years' experience in UI/UX design for global, digital-first companies.
• Exceptional portfolio showcasing design and storytelling.
• Expertise in tools such as Photoshop, Illustrator, Sketch, Figma.
• Proficiency in prototyping (Keynote, Flinto, Principle, Sketch).
• Understanding of front-end technologies (CSS/HTML, JavaScript, frameworks).
• Strong research skills with ability to turn insights into elegant customer experiences.
• Track record of solving large-scale problems with intuitive design.
• Excellent communication, storytelling, and presentation skills.
• Comfortable working independently and collaboratively in high-paced environments.
  

Personal Attributes

• Education: Bachelor's or Master's in Design, Web Design, Interaction Design, UI/UX Design, Service Design, Information Architecture, HCI, Human Factors, or equivalent portfolio-based experience.
• Self-motivated, collaborative, and driven by group critique.
• Proven ability to bring clarity to complex problems for diverse stakeholders.