Head of Sales Operations – US Inside Sales

Location: India (US Night Shift)

Team Managed: 50–80+ US-based Inside Sales Representatives

Reporting to: Revenue Leadership / Business Head

Role Overview

We are hiring a Head of Sales Operations – US Inside Sales, based in India, to lead, manage, and scale a large US-focused inside sales organization.

This is a senior leadership role with direct ownership of revenue, forecasting, sales performance, and execution. While the sales team operates in the United States, this role ensures strong day-to-day execution, accountability, and performance management from India.

The role manages 50–80+ quota-carrying US inside sales agents, supported by Sales Managers and Team Leads, and serves as the single point of accountability for sales outcomes.

This is not a coordination or support role — this role owns numbers, people, and performance.

Key Responsibilities

• Revenue & Sales Performance

• Own revenue targets, quota achievement, and forecasting accuracy for US inside sales

• Drive pipeline health, conversion rates, deal velocity, and close ratios

• Lead execution across inbound and outbound US sales campaigns

• Track and optimize CAC, LTV, rep productivity, and ramp timelines

• Leadership & Team Management (India-Based)

• Lead and manage 50–80+ US-based inside sales reps remotely from India

• Directly manage Sales Managers, Team Leads, and Closers

• Set clear performance standards, accountability frameworks, and escalation paths

• Lead hiring, onboarding, coaching, performance management, and retention of senior sales leaders

• Build a metrics-driven, high-accountability sales culture aligned with US expectations

• Sales Operations & Process Excellence

• Define, implement, and continuously optimize sales processes, scripts, KPIs, and playbooks

• Own CRM discipline and reporting accuracy (Salesforce / HubSpot / Zoho)

• Drive cadence-based reviews: daily dashboards, weekly forecasts, monthly performance reviews
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• Cross-Functional & Stakeholder Management
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• Partner closely with Marketing and Growth teams to improve lead quality and funnel efficiency

• Handle senior-level US client escalations and stakeholder interactions from India

• Ensure compliance with US sales standards, data privacy, and operational guidelines

Required Experience & Skills

Mandatory

• 10–15 years of experience in US Inside Sales / International Sales Operations

• Proven experience managing large inside sales teams (50+ quota-carrying reps) from India

• Strong background in US BPO / international inside sales environments

• Direct ownership of revenue targets, forecasting, and performance outcomes

• Experience managing Sales Managers and Team Leads

• Deep understanding of US buyer psychology and closing motions

• Strong command of sales analytics, dashboards, and forecasting models

• Hands-on CRM experience (Salesforce / HubSpot / Zoho)

• Excellent English communication skills

• Comfortable working US night shifts while based in India

• Leadership Traits

• Strong executive presence and authority

• Ability to drive performance remotely across time zones

• Comfortable making tough decisions on hiring, firing, and restructuring

• Highly data-driven and outcome-oriented