Head of Quality

Role Overview:

The position will be to lead of the Quality/Operations Excellence function for the organization. Key driver for operations excellence implementation - includes enterprise level processes, strategy development, strategy implementation, customer focus, measurement, analysis and improvement of organizational performance, knowledge management, information technology and operations

Key Responsibilities:

• Overseeing the ongoing management of operations excellence function consisting of transition management, performance metrics management, portfolio / program management and knowledge management to ensure consistent quality of deliverables
• Managing overall operations for executing implementation projects involving scoping, planning, requirement & gap analysis including interfacing needs, resource mobilization, etc.
• Identifying & developing potential migration framework in line with the guidelines for improving operational efficiencies
• Driving best in class certifications
• Performing efficient program management by tracking projects with respect to time & cost over-runs and value realization to ensure timely execution of projects within the budget
• Driving compliance to client contractual & regulatory requirements
• Ensuring that best practices and lessons learned are documented and shared appropriately across delivery teams and other functional units
• Assuring effective project control & IT governance is established/maintained through appropriate frameworks, templates, procedures, etc.
• Ascertaining timely and effective communication and working cross-functionally with various business stakeholders
• Driving improvement of the overall change process, procedures and methods by identifying opportunities for improvement in project methods and supporting tools and process
• Must have done multiple black belt projects.

Desired Skills and Experience:

• IT professional with 15+ years of experience in Technology Services domain, strong understanding of the infrastructure services and performed strategic leadership roles
• Experience of working with customers of Fortune 500 companies, across IT Infrastruction verticals
• Strong knowledge of Six Sigma & Lean Tools, and expertise in data analysis using advanced Statistical and Analytics soft ware
• Strong Analytical/Problem solving skills
• Should be a certified Master Black Belt.
• Must have ITIL advanced certifications.
• Strong Communication skills and ability to confidently communicate a point of view
• Well versed with the industry dynamics and knowledgeable about emerging trends
• Strong experience in team management and people development.

Educational Qualifications:

• Bachelor’s degree in engineering.

• Post Graduate from Premier Bschool will be an added advantage.