Role: Manager - Talent Management Location: Bangalore The ideal candidate is someone who has A track record of having run world-class Talent Management and DEI programs. A demonstrated ability to design and drive the Talent Management charter for the org – balances thought leadership with a strong bias for action Strong oral and written communication skills to influence leadership and take people along High levels of subject matter expertise * experience and ease to deal with senior leadership team High learning agility that allows to learn the company’s culture and embrace it Ability to understand stakeholder needs and engage them periodically to work towards a common goal A record of developing and implementing innovative initiatives which are results-oriented and cost effective. Strong program management skills with a bias for action Willingness to roll up your sleeves and demonstrate initiative, results-orientation, with a constant focus on service delivery is critical. Having managed teams is good-to-have. Has 5- 8 years of post-MBA experience in core HR having led Talent Management and DEI programs in mid-sized organizations. Is an excellent program manager and can handle multiple programs with varying priorities Is willing to solve problems (many!) on the go - Thinking through a problem to arrive at short, medium and long-term solutioning Possesses excellent planning, prioritization and execution of each program Displays excellent communication (written and spoken) and superior MS Office suite skills Has the ability to stitch connects between programs as well as has eye for detail on each Displays a good blend of collaboration / teamwork with the ability to pushback – Confident and assertive with a loads of empathy! Is in touch with the industry and ability to design new programs / processes and/or propose changes to existing ones Key Responsibilities: Lead the DEI agenda for the organization working along with key leaders and/or track sponsors. Manage and develop a cohort of key leaders with the potential to take on larger roles and lead the company in the future Support the development and mobility of high potential employees at senior and mid-career levels Lead 2-3 marquee Talent Management programs (talent review, succession planning, individual development planning) working closely with the BHR teams Actively engage with the senior leaders and BHR Directors to understand and analyze Talent pipeline needs of the organization Partner with leaders and BHR to own specific elements of driving the change process including key cultural attributes, manage and leadership expectations Show more Show less

Role Overview: A Senior Industry leader from IT Infra domain. The purpose of this role is to have a leader to manage the Delivery Life Cycle Management, provide leadership for the next stage of Company’s growth and transformation, including building and strengthening Company’s digital platform. You would be responsible for ensuring the efficient and effective operation of the IT infrastructure, overseeing service delivery processes, and leading a team of professionals.. Responsibilities: Service Delivery Management: You would be responsible for managing the end-to-end delivery of IT infrastructure services to meet the needs of the business. This includes ensuring service level agreements (SLAs) are met, monitoring service performance, and implementing service improvement initiatives. Team Leadership: You would lead a team of IT professionals responsible for service delivery. This involves providing guidance, support, and mentorship to team members, managing workload and resources, and fostering a collaborative and high-performing team culture. Relationship Management : Building and maintaining strong relationships with stakeholders, including business leaders, clients, and other IT teams, is crucial. You would collaborate closely with these stakeholders to understand their requirements, address their concerns, and ensure service alignment with business goals. Incident and Problem Management: You would oversee the incident and problem management processes to ensure timely resolution of issues impacting IT infrastructure services. This includes coordinating with support teams, conducting root cause analysis, and implementing preventive measures. Change and Release Management: You would be responsible for overseeing change and release management processes to minimize disruptions and ensure smooth deployment of IT infrastructure changes. This involves assessing the impact of changes, coordinating with various teams, and managing communication and documentation. Service Improvement: Continuously identifying opportunities for service improvement is essential. You would analyse service performance metrics, gather feedback from stakeholders, and drive initiatives to enhance service quality, efficiency, and customer satisfaction. Vendor Management: If your organization relies on external vendors for IT infrastructure services, you may be responsible for managing vendor relationships. This includes contract negotiations, performance monitoring, and ensuring compliance with service level agreements. Risk and Compliance: Maintaining a secure and compliant IT infrastructure is crucial. You would work closely with security and compliance teams to identify and mitigate risks, adhere to regulatory requirements, and implement appropriate controls. Achievement of the Unit/account margin goals for the year Achievement of the margin goals through various optimization initiatives for the account Monthly Accounts profitability Reports published by finance Formal documented succession plan for the critical roles in the program Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery Achievement of formal published G&O for the program as agreed and tracked through customer governance Any misses to have a formal RCA based fix or a formal SIP initiative associated productivity and Service Excellence: Devise & implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / benefits Ensure account maintains 100% compliance to service & security management processes defined. 100% adherence & implementation to QMS processes defined by organization in accounts. Zero Major NC in Internal and External Audit Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable. Value based delivery: Identify and execute initiatives classified as Value for customer Demonstrate to customer on the Value delivered to customer through these initiatives Ensure documentation of the projects and share the same with SEPG team Technical Skills Proven track record with a minimum of 15+ years in IT infrastructure delivery and execution background. Proven track record in managing and executing complex projects Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context and shared service models. Should have prior experience in managing a shared services model. Basic Qualification: Bachelor’s degree in Computer Science or equivalent experience. Graduate degrees and advanced certifications valuable. Masters are desirable Overall, as an IT Infrastructure Service Delivery Leader, your role would focus on ensuring the smooth delivery of IT infrastructure services in the US Geo, while driving continuous improvement, fostering collaboration, and maintaining strong relationships with stakeholders. Show more Show less