Service Delivery Leader

As a Senior Industry leader from IT Infra domain, your role would involve managing the Delivery Life Cycle Management and providing leadership for the next stage of Company's growth and transformation. This includes overseeing the efficient and effective operation of the IT infrastructure, monitoring service delivery processes, and leading a team of professionals. **Key Responsibilities:** - **Service Delivery Management:** - Managing end-to-end delivery of IT infrastructure services to meet business needs - Ensuring service level agreements (SLAs) are met - Monitoring service performance and implementing improvement initiatives - **Team Leadership:** - Leading a team of IT professionals responsible for service delivery - Providing guidance, support, and mentorship to team members - Managing workload and resources for a collaborative and high-performing team culture - **Relationship Management:** - Building and maintaining strong relationships with stakeholders - Collaborating with business leaders, clients, and other IT teams to understand requirements and ensure service alignment with business goals - **Incident and Problem Management:** - Overseeing incident and problem management processes for timely issue resolution - Conducting root cause analysis and implementing preventive measures - **Change and Release Management:** - Overseeing change and release management processes to minimize disruptions - Assessing impact of changes, coordinating with teams, and managing communication and documentation - **Service Improvement:** - Continuously identifying opportunities for service enhancement - Analyzing service performance metrics and driving initiatives for quality, efficiency, and customer satisfaction - **Vendor Management:** - Managing vendor relationships for IT infrastructure services - Conducting contract negotiations, monitoring performance, and ensuring compliance with SLAs - **Risk and Compliance:** - Working with security and compliance teams to maintain secure and compliant IT infrastructure - Identifying and mitigating risks, adhering to regulatory requirements, and implementing controls **Qualifications Required:** - Bachelors degree in Computer Science or equivalent experience - Graduate degrees and advanced certifications are valuable, with Masters being desirable In summary, your role as an IT Infrastructure Service Delivery Leader would focus on ensuring smooth delivery of IT infrastructure services in the US Geo, driving continuous improvement, fostering collaboration, and maintaining strong relationships with stakeholders.,