Head of Project Management – Enterprise SaaS

Associate Vice President – Professional Services

What Youʼll Do

· Team & Capabiliy:

Operate a matrix for BAs (delivery management under AVP; functional direction with Consulting) to ensure configuration quality and predictable throughput

· Delivery Governance & Methods :

· Drive continuous improvement and automation in delivery processes, tools, and client communications

· Portfolio & Risk Management:

· Implement RAID logs, portfolio risk heatmaps, and RYG thresholds; run an Early-Warning policy (surface bad news early)

· Product Engineering & Enhancements :

· Institute Fit/Gap & Risk/Decision Logs; enforce a COTS-first policy and formal change-control triggers

· Commercial & Delivery Financials:

· Ensure high project profitability through effective and efficient resource utilization, inclusive of Zycus and partner resources

· Cross-Functional Orchestration & Customer Outcomes:

· Co-own account escalations with VP PS and CCO; run a weekly exec escalation review and publish an aging report

· Deliver to core KPIs: Time-to-Value, On-time/On-budget/On-quality, CSAT/NPS, and documented Business Value

Core Competencies : Strategic Leadership: Ability to set vision, build alignment, and execute across a global delivery function

· Program Governance: Expertise in methodologies, delivery frameworks, and compliance standards

· Stakeholder Influence: Ability to manage executive-level customer relationships and internal senior leaders

· Risk & Escalation Management: Skilled in anticipating, mitigating, and resolving delivery risks

· Operational Excellence: Proven track record in optimizing processes, tools, and resource utilization

· Cross-functional Collaboration: Ability to align project management with consulting, sales, product, and customer success functions

Required:

· 15+ years of leadership experience in Professional Services or Project Delivery within large enterprise SaaS

· Demonstrated success managing global, large-scale technology project portfolios (ERP, P2P, S2C or similar)

· Proven track record of leading project managers in a matrixed, global environment

· Strong executive client-facing and stakeholder management skills

• Timezone flexibility: Work will be in support of US Delivery – requiring support for at least half of the US day (ET).

Ideal:

· S2P domain experience

· Experience collaborating with COE or functional delivery teams in SaaS environments

· Proven expertise in driving delivery efficiency and customer satisfaction

· Familiarity with both Agile and hybrid delivery models

· Experience with GenAI tools (ChatGPT, Libre Chat, Gemini, etc)

Nice-to-have:

· PMP, PgMP, or equivalent program/project management certifications

What You Will Gain:

· Executive leadership experience in a global, high-growth SaaS delivery organization

· Direct impact on customer satisfaction, delivery efficiency, and business

growth

· Opportunity to shape and scale delivery methodologies across a global enterprise

· Cross-functional collaboration with senior executives across Consulting, Sales, and Customer Success

· Competitive executive compensation package, including performance-based incentives

Why Zycus?

Hereʼs Why:

1. Innovative Cloud Product

2. Market

3. Rapid

region.

4. Global Exposure

5. Impactful Work

6. AI

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #Meant forMore.