Head of Operations

Company Description:

Ghar Soaps is a skin care brand based in Pune, dedicated to simplifying skin care routines for effective results. The brand's mission is to make skin care simple and accessible to all individuals. With a focus on natural ingredients and straightforward products, Ghar Soaps aims to enhance the skin care experience for customers.

Job Summary:

We are seeking a proactive and experienced Candidate to oversee daily operations and ensure the efficiency of our e-commerce and direct-to-consumer (D2C) business. The ideal candidate will have at least 4 years of experience in managing operations within e-commerce environments, with a focus on optimising workflows, improving productivity, and ensuring high-quality service delivery.

Key Responsibilities:

• Oversee day-to-day operations to ensure smooth and efficient workflows across e-commerce platforms and D2C channels.
• Develop and implement operational policies and procedures to enhance productivity and service quality.
• Lead and manage a team of operational staff, providing guidance, training, and support to achieve departmental goals.
• Foster a collaborative and high-performance work environment.
• Analyze operational performance metrics to identify areas for improvement and implement strategies to enhance efficiency.
• Develop and oversee process improvements to streamline operations and reduce costs.
• Ensure high standards of customer service and satisfaction by addressing operational issues and implementing customer feedback.
• Monitor service delivery and resolve any operational challenges impacting the customer experience.
• Prepare regular reports for senior management on operational performance, challenges, and opportunities.

Education

Experience: Minimum of 4 years of experience in operations management, with a focus on e-commerce and D2C markets.

Skills:

• Strong understanding of e-commerce operations and customer service standards.
• Proven ability to optimise workflows and improve operational efficiency.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in operations management software and tools.