Head of Operations Employee Transport

Vice President – Head of Operations

Location: Bangalore

Reporting to: Chief Operating Officer

About the role:

The VP – Head of Operations will be responsible for managing and scaling the organization’s end-to-end operations pan-India. This includes fleet management, charging infrastructure utilization, supply chain, driver operations, service delivery, and operational excellence across multiple cities. This is a national leadership role that requires deep operational insight, strong team leadership, and an ability to drive sustainable growth in a fast-evolving industry.

Key Responsibilities:

1. Lead national operations strategy, planning, and execution aligned with business goals and ESG standards.

2. Design and implement scalable operating models for multi-city EV fleet operations.

3. Collaborate with Product, Technology, and Commercial teams to deliver superior service and

efficiency.

4. Drive KPIs around fleet uptime, charging utilization, TAT (turnaround time), SLA adherence, and cost optimization.

5. Implement tech-driven SOPs and dashboards for real-time visibility and decision-making.

6. Continuously evaluate and refine logistics, asset deployment, and energy consumption practices.

7. Take end-to-end responsibility for national P&L, driving profitability through cost efficiency and operational excellence.

8. Oversee EV fleet deployment, maintenance, servicing, and lifecycle planning across geographies.

9. Lead sustainability metrics tracking and reporting for green compliance.

10. Build and lead a high-performing operations team including regional heads, cluster managers, and field supervisors.

11. Implement a robust performance management system and incentive structure for ground staff and drivers.

12. Lead recruitment, engagement, and long-term retention strategies for the driver workforce,

ensuring adequate manpower and low attrition.

13. Champion a strong safety culture, enforcing best-in-class safety protocols for drivers, vehicles, and passengers.

14. Foster a culture of accountability, safety, and continuous improvement.

15. Ensure operations comply with regulatory standards, safety protocols, and ESG

commitments.

16. Proactively identify operational risks and implement mitigation plans.

17. Establish audit controls and service quality assurance frameworks.

18. Leverage the company's proprietary tech stack and ERP tools to digitize operations.

19. Partner with the product team to enhance fleet tracking, route planning, and predictive

maintenance tools.

Required Qualifications:

• MBA from a Tier-1 & 2 institute (IIM, XLRI, or equivalent) OR B.Tech + MBA with operational

specialization

• 12–18 years of total experience, with at least 5+ years in national or regional operational

leadership roles.

• Exposure to mobility, logistics, EVs, renewable energy, fleet, or last-mile delivery sectors is

preferred.

Key Competencies:

• Strategic thinking with deep operational insight

• Tech-savvy with experience using analytics and ERP/CRM platforms

• Strong people leadership and stakeholder management skills

• Process excellence and cost control mindset

• Experience with high-growth or startup ecosystems is a plus