Head of IT Infrastructure

About Syngene

Incorporated in 1993, Syngene International Ltd. is an innovation-focused global discovery, development and manufacturing organization providing integrated scientific services to the pharmaceutical, biotechnology, nutrition, animal health, consumer goods and specialty chemical industries around the world. Syngene’ s clientele includes world leaders such as Bristol-Myers Squibb, Baxter, Amgen, GSK, Merck KGaA and Herbalife. Its innovative culture is driven by the passion of its 6500+ - strong team of scientists who work with clients from around the world to solve their scientific problems, improve R&D productivity, speed up time to market and lower the cost of innovation.

Job Purpose

Qualifications

• B.Tech / B.E. / MCA / M.Tech in Computer Science or Information Technology
• Minimum 18+ years of experience in leading IT infrastructure functions
• Experience in the Pharma/Life Sciences domain is preferred

Experience:

Technical Skills

1. Proven expertise in managing large-scale infrastructure projects, including budgeting, planning, governance, and risk management
2. Hands-on experience with Windows/Server environments, VMware, Citrix, O365, MS SQL, Oracle, and enterprise networking across multiple sites
3. Strong background in Business Continuity Planning (BCP) and Disaster Recovery (DR) strategies
4. Experience with cloud platforms such as AWS and Azure
5. Exposure to IT-OT integration projects including SCADA, PLC, and related operational technologies
6. Basic understanding of security practices such as vulnerability assessments, audits, and endpoint protection
7. Experience in setting up and managing managed services models
8. Proven ability to manage outsourced partners and ensure SLA compliance

Roles and Responsibilities

1. Lead and mentor the IT Infrastructure team
2. Define and execute infrastructure strategy aligned with organizational goals
3. Manage and maintain infrastructure components including servers, cloud platforms, Citrix, databases, and data centers
4. Oversee network and communication infrastructure across Syngene locations
5. Ensure infrastructure uptime and performance against defined KPIs
6. Drive BCP and DR initiatives across business applications
7. Support IT-OT integration efforts and explore emerging technologies like IoT and edge computing
8. Collaborate with the security team to support implementation of security controls such as firewalls, endpoint protection, and outsourced SOC
9. Ensure infrastructure compliance with internal SOPs and regulatory standards
10. Coordinate infrastructure validation and qualification under CSV guidelines
11. Manage vendor relationships and outsourced partners to ensure SLA adherence
12. Set up and govern managed services engagements for scalable and efficient infrastructure operations
13. Oversee service desk operations to deliver high-quality support to internal users

Other Skills

• Strong leadership and communication skills
• Ability to influence and collaborate with senior stakeholders
• Strategic thinking and problem-solving capabilities

Experience in building and motivating high-performance teams