We are looking for a skilled Software Developer who is adept at developing scripts and creating workflows. The ideal candidate will have experience in installing application bundles, migrating code across systems, and implementing best coding practices. The role also involves performing data uploads for customers, vendors, projects, and trial balances. Key Responsibilities: Develop and maintain scripts to automate processes and improve operational efficiency. Create and optimize workflows to enhance system performance. Install and configure software bundles, ensuring smooth integration and operation. Migrate code between systems, maintaining version control and quality assurance. Implement best coding practices to ensure robust, efficient, and maintainable software solutions. Perform data uploads, ensuring accuracy and integrity for entities such as customers, vendors, projects, and trial balance records. Collaborate with cross-functional teams to understand and implement requirements. Troubleshoot, debug, and upgrade existing software. Document development processes, code changes, and other relevant information. Stay up-to-date with emerging technologies and industry trends. Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 4-10 years of professional experience in software development. Proficient in scripting languages and workflow management tools. Experience with system integration and code migration practices. Strong understanding of data upload processes and best practices. Familiarity with software development methodologies and coding standards. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well in a team environment. Excellent reporting capabilities are a must. What We Offer: AI SaaS for the future of work. Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and innovative work environment. Introduction SymphonyAI is a global leader in AI-driven enterprise applications, transforming industries with cutting-edge artificial intelligence and machine learning solutions. We empower organizations across retail, CPG, financial services, manufacturing, media, enterprise IT and the public sector by delivering data-driven insights that drive business value. Headquartered in Palo Alto, California, SymphonyAI has a wide range of products and a strong global presence, with operations in North America, Southeast Asia, the Middle East, and India. The company is dedicated to fostering a high-performance culture and maintaining its position as one of the largest and fastest-growing AI portfolios in the industry Job Description We are looking for a skilled Software Developer who is adept at developing scripts and creating workflows. The ideal candidate will have experience in installing application bundles, migrating code across systems, and implementing best coding practices. The role also involves performing data uploads for customers, vendors, projects, and trial balances. Key Responsibilities: Develop and maintain scripts to automate processes and improve operational efficiency. Create and optimize workflows to enhance system performance. Install and configure software bundles, ensuring smooth integration and operation. Migrate code between systems, maintaining version control and quality assurance. Implement best coding practices to ensure robust, efficient, and maintainable software solutions. Perform data uploads, ensuring accuracy and integrity for entities such as customers, vendors, projects, and trial balance records. Collaborate with cross-functional teams to understand and implement requirements. Troubleshoot, debug, and upgrade existing software. Document development processes, code changes, and other relevant information. Stay up-to-date with emerging technologies and industry trends. Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 4-10 years of professional experience in software development. Proficient in scripting languages and workflow management tools. Experience with system integration and code migration practices. Strong understanding of data upload processes and best practices. Familiarity with software development methodologies and coding standards. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well in a team environment. Excellent reporting capabilities are a must. What We Offer: AI SaaS for the future of work. Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and innovative work environment. About Us SymphonyAIs approach combines cutting edge AI technology with deep vertical expertise and industry-specific data to provide solutions that deliver maximum value to customers.
We are looking for a Senior Product Manager to lead the strategy and execution of our mobile and tablet apps (iOS & Android) that drive in-store workflows and enable data capture through cutting-edge computer vision. This role will shape the user experience for front-line users, ensuring performance, usability, and business impact across our Store Intelligence platform. Key Responsibilities: Own the mobile product roadmap for both iOS and Android platforms, ensuring high adoption and engagement. Design and optimize workflows that capture shelf and store data via mobile devices using computer vision. Collaborate closely with engineering, UX, and CV/AI teams to deliver intuitive, high-performing features. Define and track product KPIs using analytics tools (e.g., Firebase, Mixpanel, GA, Amplitude) to inform decisions. Partner with users, customers, and GTM teams to prioritize feature development and drive product adoption. Lead user testing and continuous UX improvement efforts based on field feedback and behavioural data. Required Qualifications: 5 8 years of product management experience, with 2+ years in mobile apps (iOS and Android). Strong understanding of mobile platforms, app performance, OS-level capabilities, and release cycles. Hands-on experience with product analytics, A/B testing, and usage funnel optimization. Proven ability to design and refine user-centric workflows with excellent UI/UX instincts. Excellent cross-functional leadership and communication skills. Preferred Qualifications: Experience with computer vision or image capture through mobile apps. Exposure to field-force or retail execution tools. Familiarity with edge computing or offline-first mobile workflows. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. We are on a mission to build a World Class Engineering Team with a high-performance culture. Job Description We are looking for a Senior Product Manager to lead the strategy and execution of our mobile and tablet apps (iOS & Android) that drive in-store workflows and enable data capture through cutting-edge computer vision. This role will shape the user experience for front-line users, ensuring performance, usability, and business impact across our Store Intelligence platform. Key Responsibilities: Own the mobile product roadmap for both iOS and Android platforms, ensuring high adoption and engagement. Design and optimize workflows that capture shelf and store data via mobile devices using computer vision. Collaborate closely with engineering, UX, and CV/AI teams to deliver intuitive, high-performing features. Define and track product KPIs using analytics tools (e.g., Firebase, Mixpanel, GA, Amplitude) to inform decisions. Partner with users, customers, and GTM teams to prioritize feature development and drive product adoption. Lead user testing and continuous UX improvement efforts based on field feedback and behavioural data. Required Qualifications: 5 8 years of product management experience, with 2+ years in mobile apps (iOS and Android). Strong understanding of mobile platforms, app performance, OS-level capabilities, and release cycles. Hands-on experience with product analytics, A/B testing, and usage funnel optimization. Proven ability to design and refine user-centric workflows with excellent UI/UX instincts. Excellent cross-functional leadership and communication skills. Preferred Qualifications: Experience with computer vision or image capture through mobile apps. Exposure to field-force or retail execution tools. Familiarity with edge computing or offline-first mobile workflows. About Us Why Join SymphonyAIHelp shape the next generation of AI-powered connected retail solutions with a global impact. Collaborate with visionary leaders and top-tier talent in product, AI, engineering, and design. Join a fast-growing, mission-driven company committed to transforming high-impact industries with enterprise AI. Opportunity to lead in one of the most strategic product areas driving innovation across retail and CPG ecosystems.
About the Role: SymphonyAI is seeking a strategic and forward-thinking Principal Product Manager to lead the development of our Retail Intelligence Suite, a GenAI-powered platform unifying sales, shopper, assortment, pricing, promotion, and supply chain intelligence. This role is instrumental in delivering connected insights and intelligent workflows that drive measurable outcomes for retailers and CPGs. As a senior product leader, you will define and scale core intelligence capabilities, develop cross-functional use cases, and drive integration across CINDE applications and agentic Copilot experiences. Your focus will be on enabling real-time, predictive, and actionable insights that fuel smarter decision-making from HQ to store. What You Will Do: Define and execute the product vision and roadmap for the Retail Intelligence Suite across domains including POS sales analytics, shopper behavior, pricing, promo effectiveness, inventory/supply signals, and assortment performance. Build and launch AI-powered capabilities, including embedded Copilots, Agentic workflows, and scenario-based intelligence applications for merchandising, planning, and execution teams. Lead development of centralized dashboards and API-accessible data models that serve up dynamic, role-based recommendations across CINDE modules (e.g., Promo Optimize, Assortment Optimize, Store Intelligence). Drive integration of first-party, syndicated, and third party datasets to fuel real-time performance measurement, predictive modeling, and closed-loop optimization. Collaborate with platform engineering, ML teams, and UX to deliver high-performance, scalable, and intuitive user experiences across central office and store operations. Partner with customer success, sales, and marketing to develop go-to-market assets, sales enablement content, and pricing models for intelligence-driven features. Engage directly with clients and industry stakeholders to validate use cases, gather feedback, and shape future innovation. Support cross-domain product launches, acting as the strategic intelligence layer across assortment, promo, price, and execution planning applications. Ensure tight alignment with broader CINDE product vision, including semantic models, knowledge graph integration, and GenAI platform services. What You Will Bring to SymphonyAI: Proven experience in developing enterprise-grade AI or analytics platforms for retail or CPG use cases. Strong understanding of connected retail domains, including sales planning, promotional optimization, assortment strategy, shopper insights, pricing analytics, and supply chain signals. Demonstrated ability to translate complex data and ML models into actionable products that solve real user problems and drive adoption. Strategic mindset with a strong ability to influence executive stakeholders and cross-functional teams. Expertise in building products at the intersection of data, UX, and AI, with a bias for user-centric design and scalable architecture. Comfort with ambiguity and complexity; ability to prioritize and execute in fast-paced environments with evolving market needs. Qualifications: Bachelor s degree in Business, Computer Science, Data Science, or a related field; MBA or advanced degree preferred. 10+ years of experience in product management, with at least 3 5 years in AI, analytics, or decision intelligence platforms. Experience in retail technology, particularly in merchandising, demand planning, promotion, pricing, or space/assortment optimization. Familiarity with AI/ML applications, GenAI/Copilot architectures, and data pipeline orchestration. Strong technical fluency, including experience with APIs, modern data stacks, and data visualization tools. Exceptional communication skills, with a proven track record of influencing product strategy and commercial success. Introduction Job Title: Principal Product Manager Retail Intelligence Suite (Connected Retail Platform) Job Description About the Role: SymphonyAI is seeking a strategic and forward-thinking Principal Product Manager to lead the development of our Retail Intelligence Suite, a GenAI-powered platform unifying sales, shopper, assortment, pricing, promotion, and supply chain intelligence. This role is instrumental in delivering connected insights and intelligent workflows that drive measurable outcomes for retailers and CPGs. As a senior product leader, you will define and scale core intelligence capabilities, develop cross-functional use cases, and drive integration across CINDE applications and agentic Copilot experiences. Your focus will be on enabling real-time, predictive, and actionable insights that fuel smarter decision-making from HQ to store. What You Will Do: Define and execute the product vision and roadmap for the Retail Intelligence Suite across domains including POS sales analytics, shopper behavior, pricing, promo effectiveness, inventory/supply signals, and assortment performance. Build and launch AI-powered capabilities, including embedded Copilots, Agentic workflows, and scenario-based intelligence applications for merchandising, planning, and execution teams. Lead development of centralized dashboards and API-accessible data models that serve up dynamic, role-based recommendations across CINDE modules (e.g., Promo Optimize, Assortment Optimize, Store Intelligence). Drive integration of first-party, syndicated, and third party datasets to fuel real-time performance measurement, predictive modeling, and closed-loop optimization. Collaborate with platform engineering, ML teams, and UX to deliver high-performance, scalable, and intuitive user experiences across central office and store operations. Partner with customer success, sales, and marketing to develop go-to-market assets, sales enablement content, and pricing models for intelligence-driven features. Engage directly with clients and industry stakeholders to validate use cases, gather feedback, and shape future innovation. Support cross-domain product launches, acting as the strategic intelligence layer across assortment, promo, price, and execution planning applications. Ensure tight alignment with broader CINDE product vision, including semantic models, knowledge graph integration, and GenAI platform services. What You Will Bring to SymphonyAI: Proven experience in developing enterprise-grade AI or analytics platforms for retail or CPG use cases. Strong understanding of connected retail domains, including sales planning, promotional optimization, assortment strategy, shopper insights, pricing analytics, and supply chain signals. Demonstrated ability to translate complex data and ML models into actionable products that solve real user problems and drive adoption. Strategic mindset with a strong ability to influence executive stakeholders and cross-functional teams. Expertise in building products at the intersection of data, UX, and AI, with a bias for user-centric design and scalable architecture. Comfort with ambiguity and complexity; ability to prioritize and execute in fast-paced environments with evolving market needs. Qualifications: Bachelor s degree in Business, Computer Science, Data Science, or a related field; MBA or advanced degree preferred. 10+ years of experience in product management, with at least 3 5 years in AI, analytics, or decision intelligence platforms. Experience in retail technology, particularly in merchandising, demand planning, promotion, pricing, or space/assortment optimization. Familiarity with AI/ML applications, GenAI/Copilot architectures, and data pipeline orchestration. Strong technical fluency, including experience with APIs, modern data stacks, and data visualization tools. Exceptional communication skills, with a proven track record of influencing product strategy and commercial success. About Us Why Join SymphonyAI? Help shape the next generation of AI-powered connected retail solutions with a global impact. Collaborate with visionary leaders and top-tier talent in product, AI, engineering, and design. Join a fast-growing, mission-driven company committed to transforming high-impact industries with enterprise AI. Opportunity to lead in one of the most strategic product areas driving innovation across retail and CPG ecosystems. About SymphonyAI: SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we ve grown to serve 2,000+ global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.
About the Job: As a UX Designer you will play a crucial role in understanding our users needs and transforming those insights into elegant, intuitive, and functional user experiences You will collaborate closely with product managers, developers, and other stakeholders to create user-centered designs that enhance user satisfaction and drive business goals Key Responsibilities: Develop personas, user journeys, wireframes, and prototypes to effectively communicate design concepts and interactions Collaborate with product in a cross-functional team to design and implement intuitive, engaging, and user-friendly interfaces Participate in brainstorming sessions and contribute innovative ideas to enhance user experience Conduct user research and usability testing to gather insights into user behavior and preferences Utilize data and user feedback to iterate and refine design solutions continuously Stay up to date with the latest UX trends, technologies, and best practices and incorporate them into design processes Create and maintain design documentation, including interaction notes, design versions and design specifications, to ensure consistency across all platforms Present and advocate design ideas and rationales to stakeholders and team members effectively Work closely with developers to ensure the successful implementation of design elements Required Skills and Qualifications: Bachelor s degree in UX Design, HCI or related field + 5 years professional experience or Master s degree + 3 years professional experience A design portfolio showcasing your work across skill sets, linked in your resume Proficiency in designing and prototyping in Figma, including leveraging design system assets Strong understanding of user-centered design principles and practices Design experience for enterprise software or complex product workflows Excellent problem-solving and analytical skills, with the ability to think critically about design challenges Exceptional communication and presentation skills, with the ability to articulate design decisions and influence stakeholders Experience with responsive and adaptive design approaches is a plus Familiarity with front-end technologies is a plus Ability to work collaboratively in a team environment and adapt to evolving project requirements Strong attention to detail and a passion for creating seamless and innovative user experiences Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers We are one of the largest and fastest growing AI portfolios We are on a mission to build a World Class Engineering Team with a high-performance culture https://www symphonyai com/ Job Description About the Job: As a UX Designer you will play a crucial role in understanding our users needs and transforming those insights into elegant, intuitive, and functional user experiences You will collaborate closely with product managers, developers, and other stakeholders to create user-centered designs that enhance user satisfaction and drive business goals Key Responsibilities: Develop personas, user journeys, wireframes, and prototypes to effectively communicate design concepts and interactions Collaborate with product in a cross-functional team to design and implement intuitive, engaging, and user-friendly interfaces Participate in brainstorming sessions and contribute innovative ideas to enhance user experience Conduct user research and usability testing to gather insights into user behavior and preferences Utilize data and user feedback to iterate and refine design solutions continuously Stay up to date with the latest UX trends, technologies, and best practices and incorporate them into design processes Create and maintain design documentation, including interaction notes, design versions and design specifications, to ensure consistency across all platforms Present and advocate design ideas and rationales to stakeholders and team members effectively Work closely with developers to ensure the successful implementation of design elements Required Skills and Qualifications: Bachelor s degree in UX Design, HCI or related field + 5 years professional experience or Master s degree + 3 years professional experience A design portfolio showcasing your work across skill sets, linked in your resume Proficiency in designing and prototyping in Figma, including leveraging design system assets Strong understanding of user-centered design principles and practices Design experience for enterprise software or complex product workflows Excellent problem-solving and analytical skills, with the ability to think critically about design challenges Exceptional communication and presentation skills, with the ability to articulate design decisions and influence stakeholders Experience with responsive and adaptive design approaches is a plus Familiarity with front-end technologies is a plus Ability to work collaboratively in a team environment and adapt to evolving project requirements Strong attention to detail and a passion for creating seamless and innovative user experiences About Us Why Join SymphonyAIOpportunity to work with cutting-edge AI technology in a dynamic and innovative environment Collaborative and inclusive company culture Competitive compensation and benefits package Professional growth and development opportunities
About the Role We are looking for a Data Warehouse Engineer with strong expertise across the Azure Data Platform to design, build, and maintain modern data warehouse and analytics solutions This role requires hands-on experience with Azure Synapse Analytics, Data Factory, Data Lake, Azure Analysis Services, and Power BI The ideal candidate will ensure seamless data ingestion, storage, transformation, analysis, and visualization, enabling the business to make data-driven decisions Key Responsibilities Data Ingestion & Orchestration 10-15years of experience in designing and building scalable ingestion pipelines using Azure Data Factory Integrate data from multiple sources (SQL Server, relational databases, Azure SQL DB, Cosmos DB, Table Storage) Manage batch and real-time ingestion into Azure Data Lake Storage Data Storage & Modelling Develop and optimize data warehouse solutions in Azure Synapse Analytics Implement robust ETL/ELT processes to ensure data quality and consistency Create data models for analytical and reporting needs Data Analysis & Security Build semantic data models using Azure Analysis Services for enterprise reporting Collaborate with BI teams to deliver well-structured datasets for reporting in Power BI Implement Azure Active Directory for authentication, access control, and security best practices Visualization & Business Support Support business teams in building insightful Power BI dashboards and reports Translate business requirements into scalable and optimized BI solutions Provide data-driven insights in a clear, business-friendly manner Optimization & Governance Monitor system performance and optimize pipelines for efficiency and cost control Establish standards for data governance, data quality, and metadata management Qualifications & Skills Bachelor s or Master s degree in Computer Science, Data Engineering, Information Systems, or related field Proven experience as a Data Warehouse Engineer / Data Engineer with strong expertise in: Azure Synapse Analytics Azure Data Factory Azure Data Lake Storage Azure Analysis Services Azure SQL Database / SQL Server Power BI (reporting & dashboarding) Strong proficiency in SQL and data modelling (star schema, snowflake schema, dimensional modelling) Knowledge of Azure Active Directory for authentication & role-based access control Excellent problem-solving skills and ability to optimize large-scale data solutions Strong communication skills to collaborate effectively with both technical and business stakeholders
As a Data Management Services (DMS) Specialist, you will play a crucial role in managing and optimizing the data ingestion process from various digital streaming report dashboards into our internal management platform, Revedia Digital. You will handle exceptions from data ingestion, including title mapping, channel mapping, processing of new titles/channels, and configuration updates. The ideal candidate will possess excellent communication skills and a strong problem-solving mindset. Key Responsibilities: Efficiently ingest and reconcile performance metrics data at the title level within Revedia Digital with minimal supervision. Identify and correct data discrepancies to ensure data integrity. Proactively identify and communicate any issues with both ingested data and data output from Revedia Digital to the team. Ensure compliance with 24-hour processing requirements as per contractual obligations to customers. Communicate effectively regarding missing data, login issues, new metrics, and updates to channels or titles. Collaborate with Support and Engineering teams to resolve user issues with Revedia Digital. Provide daily updates on work completed and any impediments encountered in processing retrieved reports. Qualifications and Skills: Experience in data management or a related field. Exceptional written and verbal communication skills. Strong analytical skills with the ability to think critically and resolve issues pragmatically. Proficiency in Excel, including advanced spreadsheet manipulation, formula/functions usage, and data extraction. Excellent organizational and time management skills with the ability to manage multiple tasks concurrently. Meticulous attention to detail. A college degree or an equivalent combination of education and experience. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT. SymphonyAI combines unrivalled AI technology, vertical expertise and industry specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. Job Description As a Data Management Services (DMS) Specialist, you will play a crucial role in managing and optimizing the data ingestion process from various digital streaming report dashboards into our internal management platform, Revedia Digital. You will handle exceptions from data ingestion, including title mapping, channel mapping, processing of new titles/channels, and configuration updates. The ideal candidate will possess excellent communication skills and a strong problem-solving mindset. Key Responsibilities: Efficiently ingest and reconcile performance metrics data at the title level within Revedia Digital with minimal supervision. Identify and correct data discrepancies to ensure data integrity. Proactively identify and communicate any issues with both ingested data and data output from Revedia Digital to the team. Ensure compliance with 24-hour processing requirements as per contractual obligations to customers. Communicate effectively regarding missing data, login issues, new metrics, and updates to channels or titles. Collaborate with Support and Engineering teams to resolve user issues with Revedia Digital. Provide daily updates on work completed and any impediments encountered in processing retrieved reports. Qualifications and Skills: Experience in data management or a related field. Exceptional written and verbal communication skills. Strong analytical skills with the ability to think critically and resolve issues pragmatically. Proficiency in Excel, including advanced spreadsheet manipulation, formula/functions usage, and data extraction. Excellent organizational and time management skills with the ability to manage multiple tasks concurrently. Meticulous attention to detail. A college degree or an equivalent combination of education and experience. About Us What We Offer: Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions. SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
What You ll Do: Assist in understanding functional and non-functional requirements, contribute to the design process, and support implementation, code review, and testing activities Contribute to frequent high-quality releases, meeting deadlines Collaborate with team members to understand requirements and implement features Participate in code reviews and contribute to team discussions Follow software development best practices, ensuring code quality and adherence to coding standards What You ll Bring: 4-6yrs hands-on commercial experience in Java/J2EE (Java version 17+) Familiarity with object-oriented programming concepts and design patterns Basic knowledge of the Spring Framework and Hibernate Understanding of JMS Experience with source code management tools such as Git/BitBucket Knowledge of Software Development Lifecycle best practices including DDD, TDD and BDD Familiarity with relational databases such as PostgresSQL or Oracle Experience with build tools such as Maven or Gradle Familiarity with development tools like VSCode or IntelliJ Strong verbal and written communication skills Strong organizational and team collaboration skills Creative and effective problem-solving skills Beneficial Experience (Not Mandatory): Experience with data processing technologies such as Kafka Familiarity with containerization tools such as Docker or Kubernetes Basic understanding of creating backend data interfaces and ETL processes Knowledge of continuous integration tools such as Jenkins Experience with Agile development methodologies such as Scrum and Kanban Familiarity with AWS/Azure/Cloud-related tools and technologies Experience or knowledge developing with Scala Experience or knowledge of Apache Spark
As an SRI Engineer, you will operate at the intersection of reliability, data intelligence, and automation. You will monitor and optimize the health of Azure and AWS environments, use AI-driven insights to prevent incidents, and continuously improve system performance and scalability. You ll be part of a global 24 7 reliability team, collaborating closely with Cloud Infrastructure Engineering (CIE), DevOps, Customer Success, and Product teams to ensure SymphonyAI s SaaS platforms consistently meet or exceed customer SLAs and availability targets. This role is ideal for engineers who combine deep technical skill with curiosity, problem-solving, and a passion for customer excellence. Key Responsibilities Monitoring, Observability Proactive Detection Maintain real-time visibility of all customer environments using Datadog, CloudWatch, Azure Monitor, and Prometheus. Develop advanced monitoring dashboards, synthetic checks, and trend analyses to detect early warning signals. Use machine learning and anomaly detection (e.g., Datadog AIOps, Azure AI) to predict and prevent outages. Continuously tune monitoring thresholds to reduce noise while maximizing incident insight. Establish performance baselines and proactively address deviations before SLA breach. Automation, AI Operational Excellence Build intelligent automation using Power Automate, Datadog Workflows, Azure Logic Apps, and Defender for Cloud to reduce manual interventions. Design auto-remediation workflows that fix common or predictable issues in real time. Contribute to the creation and enhancement of AI-driven playbooks that guide faster triage, root-cause identification, and resolution. Partner with the internal GenAI and Automation teams to develop custom models improving incident response and capacity management. Champion a Zero Toil mindset automate repetitive tasks, streamline response, and free engineers for innovation. Reliability Engineering Continuous Improvement Ensure all SaaS environments achieve or exceed defined SLOs (Service Level Objectives) and SLAs. Use trend and correlation analysis to identify recurring issues, performance degradations, and potential bottlenecks. Participate in game days and chaos testing to validate system resilience and recovery readiness. Drive post-incident reviews (PIRs) that focus on learning, not blame ensuring preventive measures are implemented. Collaborate on release readiness reviews and verify reliability criteria before deployments and updates. Cross-Functional Collaboration Customer Engagement Partner with Cloud Infrastructure Engineering (CIE) and DevOps to improve release pipelines, scaling, and observability. Collaborate with Service Delivery Managers (SDMs) to interpret trends and communicate proactively with customers. Participate in major incident bridges, communicating clearly, confidently, and constructively with both customers and executives. Support customer onboarding, environment validation, and performance benchmarking. Act as a reliability advocate internally educating teams on best practices for operability and monitoring. 24 7 Global Operations Work as part of a follow-the-sun model, ensuring continuous global coverage. Take part in on-call rotations, providing leadership during major incidents and escalations. Maintain accurate handovers and documentation between shifts, ensuring transparency and continuity. Required Skills Experience Proven experience as a Site Reliability Engineer, Cloud Operations Engineer, or SaaS Support Engineer. Strong proficiency in Azure and AWS monitoring and automation ecosystems. Expert knowledge of observability platforms such as Datadog, CloudWatch, Azure Monitor, and Grafana. Hands-on experience with automation frameworks (Power Automate, Terraform, Ansible, Azure Logic Apps, or similar). Familiarity with AI Ops and intelligent alerting platforms. Strong grasp of ITIL practices, particularly Incident, Problem, Change, and Event Management. Skilled in Kubernetes, AKS, and containerized environments. Understanding of databases (PostgreSQL, Oracle, etc.) and performance tuning. Excellent customer communication and presentation skills; able to explain technical issues to non-technical stakeholders confidently. Experience working in 24 7 operational models. Preferred Experience Exposure to SymphonyAI products such as Sensa, NetReveal, InvestigationHub, or DataHub. Experience building or integrating AI-based monitoring or predictive analytics solutions. Experience in financial services or regulated industries (AML, KYC, Fraud, WLM). Scripting in Python, Bash, or PowerShell. Familiarity with DevOps, CI/CD, and Infrastructure-as-Code (IaC) practices. Certifications: Azure Administrator/DevOps, AWS Solutions Architect, or Datadog Certified Professional. What Success Looks Like Customer environments consistently meet or exceed uptime, SLA, and availability goals. Automation replaces manual effort, reducing incident MTTR and improving recovery. Trends and AI insights drive proactive prevention rather than reactive firefighting. Customers experience confidence and trust through transparent, data-driven communication. The SRI team becomes recognized as a world-class reliability and intelligence function within SymphonyAI. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. Job Description As an SRI Engineer, you will operate at the intersection of reliability, data intelligence, and automation. You will monitor and optimize the health of Azure and AWS environments, use AI-driven insights to prevent incidents, and continuously improve system performance and scalability. You ll be part of a global 24 7 reliability team, collaborating closely with Cloud Infrastructure Engineering (CIE), DevOps, Customer Success, and Product teams to ensure SymphonyAI s SaaS platforms consistently meet or exceed customer SLAs and availability targets. This role is ideal for engineers who combine deep technical skill with curiosity, problem-solving, and a passion for customer excellence. Key Responsibilities Monitoring, Observability Proactive Detection Maintain real-time visibility of all customer environments using Datadog, CloudWatch, Azure Monitor, and Prometheus. Develop advanced monitoring dashboards, synthetic checks, and trend analyses to detect early warning signals. Use machine learning and anomaly detection (e.g., Datadog AIOps, Azure AI) to predict and prevent outages. Continuously tune monitoring thresholds to reduce noise while maximizing incident insight. Establish performance baselines and proactively address deviations before SLA breach. Automation, AI Operational Excellence Build intelligent automation using Power Automate, Datadog Workflows, Azure Logic Apps, and Defender for Cloud to reduce manual interventions. Design auto-remediation workflows that fix common or predictable issues in real time. Contribute to the creation and enhancement of AI-driven playbooks that guide faster triage, root-cause identification, and resolution. Partner with the internal GenAI and Automation teams to develop custom models improving incident response and capacity management. Champion a Zero Toil mindset automate repetitive tasks, streamline response, and free engineers for innovation. Reliability Engineering Continuous Improvement Ensure all SaaS environments achieve or exceed defined SLOs (Service Level Objectives) and SLAs. Use trend and correlation analysis to identify recurring issues, performance degradations, and potential bottlenecks. Participate in game days and chaos testing to validate system resilience and recovery readiness. Drive post-incident reviews (PIRs) that focus on learning, not blame ensuring preventive measures are implemented. Collaborate on release readiness reviews and verify reliability criteria before deployments and updates. Cross-Functional Collaboration Customer Engagement Partner with Cloud Infrastructure Engineering (CIE) and DevOps to improve release pipelines, scaling, and observability. Collaborate with Service Delivery Managers (SDMs) to interpret trends and communicate proactively with customers. Participate in major incident bridges, communicating clearly, confidently, and constructively with both customers and executives. Support customer onboarding, environment validation, and performance benchmarking. Act as a reliability advocate internally educating teams on best practices for operability and monitoring. 24 7 Global Operations Work as part of a follow-the-sun model, ensuring continuous global coverage. Take part in on-call rotations, providing leadership during major incidents and escalations. Maintain accurate handovers and documentation between shifts, ensuring transparency and continuity. Required Skills Experience Proven experience as a Site Reliability Engineer, Cloud Operations Engineer, or SaaS Support Engineer. Strong proficiency in Azure and AWS monitoring and automation ecosystems. Expert knowledge of observability platforms such as Datadog, CloudWatch, Azure Monitor, and Grafana. Hands-on experience with automation frameworks (Power Automate, Terraform, Ansible, Azure Logic Apps, or similar). Familiarity with AI Ops and intelligent alerting platforms. Strong grasp of ITIL practices, particularly Incident, Problem, Change, and Event Management. Skilled in Kubernetes, AKS, and containerized environments. Understanding of databases (PostgreSQL, Oracle, etc.) and performance tuning. Excellent customer communication and presentation skills; able to explain technical issues to non-technical stakeholders confidently. Experience working in 24 7 operational models. Preferred Experience Exposure to SymphonyAI products such as Sensa, NetReveal, InvestigationHub, or DataHub. Experience building or integrating AI-based monitoring or predictive analytics solutions. Experience in financial services or regulated industries (AML, KYC, Fraud, WLM). Scripting in Python, Bash, or PowerShell. Familiarity with DevOps, CI/CD, and Infrastructure-as-Code (IaC) practices. Certifications: Azure Administrator/DevOps, AWS Solutions Architect, or Datadog Certified Professional. What Success Looks Like Customer environments consistently meet or exceed uptime, SLA, and availability goals. Automation replaces manual effort, reducing incident MTTR and improving recovery. Trends and AI insights drive proactive prevention rather than reactive firefighting. Customers experience confidence and trust through transparent, data-driven communication. The SRI team becomes recognized as a world-class reliability and intelligence function within SymphonyAI. About Us SymphonyAI Financial Services delivers world-leading AI-powered compliance and fraud prevention solutions to global financial institutions. As we expand into next-generation SaaS platforms Sensa, InvestigationHub, and DataHub our SRI (Site Reliability Intelligence) team is the backbone, ensuring resilience, availability, and excellence in every customer experience. Our mission is to build intelligent, self-healing systems that anticipate and prevent issues before they impact customers. The SRI team is not just about uptime it s about insight, innovation, and intelligent automation.
What Youll Do: Client Strategy & AI Transformation Lead high-impact discussions with executives on how AI is reshaping merchandising, supply chain, and store operations. Conduct discovery workshops to align AI capabilities with customer challenges. Develop and present clear, compelling strategies that resonate with CEOs, COOs, and supply chain leaders. AI-Powered Retail & Supply Chain Optimisation Design and deploy AI-driven solutions for merchandising, forecasting, replenishment, and execution. Identify opportunities to improve pricing, promotions, inventory, store operations and logistics . Understand, shape, and influence customer demand through pricing, promotions, product assortment and planograms. Improve forecast accuracy, reduce waste, and enhance supply chain agility. Show, don t tell deliver live product demonstrations that make the value of AI self-evident. Sales, Presales, & Solution Design Enable the end-to-end sales process, from discovery through implementation. Build ROI-driven business cases, proving AI s impact on revenue, costs, and efficiency. Lead pilots, proofs of concept, and ensure smooth adoption and execution. Thought Leadership and Execution Act as a trusted advisor for retailers and CPGs adopting AI across merchandising and supply chain. Stay ahead of industry trends in AI, demand planning, and omnichannel supply chain optimisation. Work with Sales, Product, Engineering, Customer Success and Marketing to refine product positioning and impact. Experience: 8+ years in SaaS, supply chain solutions, or consulting for retail and CPG. Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics , and inventory optimisation. Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption. AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence. Communication: Exceptional storytelling, presentation, and persuasion skills. Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements. What You Need: Experience: 8+ years in SaaS, supply chain solutions, or consulting for Retail and CPG. Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics , and inventory optimisation. Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption. AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence. Communication: Exceptional storytelling, presentation, and persuasion skills. Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements. Proven Closer: Track record of meeting or exceeding sales quotas, accurately forecasting pipelines, and prioritizing high-value opportunities. Introduction SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Senior Pre-Sales Consultant to join our team as we focus on new business opportunities within the Retail CPG sector. Job Description What Youll Do: Client Strategy & AI Transformation Lead high-impact discussions with executives on how AI is reshaping merchandising, supply chain, and store operations. Conduct discovery workshops to align AI capabilities with customer challenges. Develop and present clear, compelling strategies that resonate with CEOs, COOs, and supply chain leaders. AI-Powered Retail & Supply Chain Optimisation Design and deploy AI-driven solutions for merchandising, forecasting, replenishment, and execution. Identify opportunities to improve pricing, promotions, inventory, store operations and logistics . Understand, shape, and influence customer demand through pricing, promotions, product assortment and planograms. Improve forecast accuracy, reduce waste, and enhance supply chain agility. Show, don t tell deliver live product demonstrations that make the value of AI self-evident. Sales, Presales, & Solution Design Enable the end-to-end sales process, from discovery through implementation. Build ROI-driven business cases, proving AI s impact on revenue, costs, and efficiency. Lead pilots, proofs of concept, and ensure smooth adoption and execution. Thought Leadership and Execution Act as a trusted advisor for retailers and CPGs adopting AI across merchandising and supply chain. Stay ahead of industry trends in AI, demand planning, and omnichannel supply chain optimisation. Work with Sales, Product, Engineering, Customer Success and Marketing to refine product positioning and impact. Experience: 8+ years in SaaS, supply chain solutions, or consulting for retail and CPG. Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics , and inventory optimisation. Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption. AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence. Communication: Exceptional storytelling, presentation, and persuasion skills. Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements. What You Need: Experience: 8+ years in SaaS, supply chain solutions, or consulting for Retail and CPG. Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics , and inventory optimisation. Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption. AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence. Communication: Exceptional storytelling, presentation, and persuasion skills. Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements. Proven Closer: Track record of meeting or exceeding sales quotas, accurately forecasting pipelines, and prioritizing high-value opportunities. About Us What We Offer: Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions. SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
About the Role: We are looking for a detail-oriented Accounts Payable Specialist with strong experience in NetSuite ERP and AP automation tools and corporate card management (including Brex or similar platforms). to join our global Finance team. In this role, you will ensure accurate and timely processing of vendor invoices, payments, and reconciliations while helping to enhance automation and efficiency in our Procure-to-Pay (P2P) process. Key Responsibilities: Process, review, and post vendor invoices accurately and timely in NetSuite ERP. Manage Brex corporate cards and other corporate card programs including issuance, expense submission, approval workflows, and monthly reconciliations. Monitor employee expense reports, ensure compliance with company travel and expense policies, and follow up on outstanding submissions. Prepare and execute vendor payments (ACH, wire, or check) in line with payment terms and approval policies. Reconcile vendor accounts and resolve invoice or payment discrepancies promptly. Support month-end and year-end closing activities by ensuring all invoices, payments, and expense transactions are accurately recorded. Maintain up-to-date vendor master data and ensure compliance with internal controls, SOX, and audit requirements. Collaborate with Procurement, Treasury, and Accounting teams to improve the Procure-to-Pay (P2P) and Expense Management processes. Assist in finance automation and system enhancement projects, driving continuous improvement in AP operations. Qualifications: Bachelor s degree in Accounting, Finance, or related field. 4.5+ years of experience in Accounts Payable or a related finance function. Hands-on experience with NetSuite ERP is required. Familiarity with AP automation platforms . Strong attention to detail, accuracy, and problem-solving skills. Excellent communication and collaboration skills in a global team environment. Proficiency in Microsoft Excel and understanding of accounting principles. Preferred Qualifications: Experience in a multi-entity or global organization . Exposure to automation projects or ERP integration initiatives . Knowledge of US GAAP and intercompany accounting processes. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. Job Description About the Role: We are looking for a detail-oriented Accounts Payable Specialist with strong experience in NetSuite ERP and AP automation tools and corporate card management (including Brex or similar platforms). to join our global Finance team. In this role, you will ensure accurate and timely processing of vendor invoices, payments, and reconciliations while helping to enhance automation and efficiency in our Procure-to-Pay (P2P) process. Key Responsibilities: Process, review, and post vendor invoices accurately and timely in NetSuite ERP. Manage Brex corporate cards and other corporate card programs including issuance, expense submission, approval workflows, and monthly reconciliations. Monitor employee expense reports, ensure compliance with company travel and expense policies, and follow up on outstanding submissions. Prepare and execute vendor payments (ACH, wire, or check) in line with payment terms and approval policies. Reconcile vendor accounts and resolve invoice or payment discrepancies promptly. Support month-end and year-end closing activities by ensuring all invoices, payments, and expense transactions are accurately recorded. Maintain up-to-date vendor master data and ensure compliance with internal controls, SOX, and audit requirements. Collaborate with Procurement, Treasury, and Accounting teams to improve the Procure-to-Pay (P2P) and Expense Management processes. Assist in finance automation and system enhancement projects, driving continuous improvement in AP operations. Qualifications: Bachelor s degree in Accounting, Finance, or related field. 4.5+ years of experience in Accounts Payable or a related finance function. Hands-on experience with NetSuite ERP is required. Familiarity with AP automation platforms . Strong attention to detail, accuracy, and problem-solving skills. Excellent communication and collaboration skills in a global team environment. Proficiency in Microsoft Excel and understanding of accounting principles. Preferred Qualifications: Experience in a multi-entity or global organization . Exposure to automation projects or ERP integration initiatives . Knowledge of US GAAP and intercompany accounting processes. About Us Why Join SymphonyAI: Be part of a fast-growing AI-driven enterprise transforming industries. Work with a collaborative, global finance team that values innovation and efficiency. Competitive compensation, flexible work environment, and opportunities for growth.
We are seeking a detail-oriented and proactive Senior Accounts Receivable Executive to join our finance team. This role is ideal for someone with foundational accounting knowledge who is eager to grow in a fast-paced environment. The successful candidate will support the AR function by managing customer invoicing, tracking payments, and ensuring timely collections. Key Responsibilities Read and interpret the contacts. Create Sales orders. Generate and send accurate customer invoices in a timely manner. Monitor accounts to identify outstanding balances and follow up on overdue payments. Maintain up-to-date records of all accounts receivable transactions. Reconcile customer accounts and resolve discrepancies. Assist in preparing AR aging reports and collection forecasts. Communicate professionally with clients regarding billing inquiries. Support month-end and year-end closing activities related to AR. Collaborate with internal teams (Sales, Customer Service) to resolve billing issues. Ensure compliance with company policies and accounting standards. Qualifications & Skills Bachelor s degree in accounting, Finance. 5-8 years of experience in accounts receivable. Basic understanding of accounting principles and financial reporting. Proficiency in MS Excel; experience with accounting software (e.g., SAP, QuickBooks, Oracle) is a plus. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. High level of integrity and professionalism. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. Job Description We are seeking a detail-oriented and proactive Senior Accounts Receivable Executive to join our finance team. This role is ideal for someone with foundational accounting knowledge who is eager to grow in a fast-paced environment. The successful candidate will support the AR function by managing customer invoicing, tracking payments, and ensuring timely collections. Key Responsibilities Read and interpret the contacts. Create Sales orders. Generate and send accurate customer invoices in a timely manner. Monitor accounts to identify outstanding balances and follow up on overdue payments. Maintain up-to-date records of all accounts receivable transactions. Reconcile customer accounts and resolve discrepancies. Assist in preparing AR aging reports and collection forecasts. Communicate professionally with clients regarding billing inquiries. Support month-end and year-end closing activities related to AR. Collaborate with internal teams (Sales, Customer Service) to resolve billing issues. Ensure compliance with company policies and accounting standards. Qualifications & Skills Bachelor s degree in accounting, Finance. 5-8 years of experience in accounts receivable. Basic understanding of accounting principles and financial reporting. Proficiency in MS Excel; experience with accounting software (e.g., SAP, QuickBooks, Oracle) is a plus. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. High level of integrity and professionalism. About Us Why Join SymphonyAI: Be part of a fast-growing AI-driven enterprise transforming industries. Work with a collaborative, global finance team that values innovation and efficiency. Competitive compensation, flexible work environment, and opportunities for growth.
Key Responsibilities Build, lead, and scale the India-based Shared Services hub, delivering standardized services to support global Professional Services teams. Drive an AI and Automation First approach , identifying processes where automation and AI can create efficiency and lead to better customer outcomes Design, operate, and optimize SLA-based service offerings, including (but not limited to): Solution testing and validation Configuration and deployment Model tuning and assurance Operational tooling and process automation Collaborate closely with Engineering teams to identify and resolve lifecycle challenges across build, deploy, and operate stages enabling better product-service alignment and delivery outcomes. Work in partnership with the SaaS Site Reliability Engineering (SRE) team to ensure scalability, availability, and performance of service-related infrastructure. Drive continuous service innovation identifying inefficiencies, prototyping improved workflows or offerings, and scaling them globally once validated. Own the Shared Services operating model, including capacity planning, workload prioritization, SLAs, service catalog, documentation, and performance reporting. Track and report on KPIs using tools like Power BI, Summit, and Jira; ensure visibility and accountability across all stakeholders. Leverage GitHub, automation, and CI/CD practices to streamline service delivery processes where applicable. Build and manage a high-performing team of technical and operational professionals, fostering a culture of excellence, ownership, and continuous improvement. Collaborate regularly with Professional Services, Product, Engineering, SaaS Ops, and Customer Success leaders to align goals, support delivery, and drive business outcomes . Qualifications & Experience 10+ years of experience in Shared Services, Technical Operations, or Delivery Enablement, ideally in a SaaS or enterprise technology company. Proven experience leading SLA-driven technical service teams (e.g., testing, tuning, configuration, etc.). Strong technical acumen, with hands-on familiarity in Azure or AWS cloud environments. Experience working with Jira, Power BI, Summit, GitHub, and related tools. Demonstrated ability to work across Engineering, SRE, and Product teams to improve service and lifecycle outcomes. A track record of designing and implementing scalable, repeatable processes in a high-growth or global services environment. Proven success in driving efficiency and service innovation, including designing and rolling out global service offerings. Strong people leadership and team-building skills, with experience managing cross-functional or matrixed teams. Familiarity with ITSM or DevOps practices and delivery models (e.g., Agile, CI/CD, Lean, or ITIL). Attributes Strategic and execution-focused, with strong attention to operational detail. Innovative & driven to improve both efficiency and the client experience through automation and the use of GenaI Technical, hands-on, and comfortable bridging between business and engineering. Highly collaborative, with the ability to influence across global and cross-functional teams. Strong communicator, adept at working across cultures, time zones, and business functions. Data-driven decision-maker, with a strong focus on service quality, efficiency, and measurable outcomes. Passionate about innovation, delivery excellence, and scalable operations. Introduction We are seeking a high-impact Head of Shared Services to build, lead, and scale our Shared Services function based in India, enabling delivery efficiency and innovation across our global Professional Services organization. This role will be responsible for delivering consistent, SLA-driven services that directly support project delivery teams including testing, configuration, model tuning, assurance, and other repeatable services. You will work closely with global Professional Services leaders, Engineering, and SaaS Site Reliability teams to improve service lifecycle quality and delivery speed. The ideal candidate will bring strong technical depth, operational excellence, and a passion for identifying and scaling efficiencies globally. You will lead a high-performing team and serve as a central hub for innovation, standardization, and performance across the services function. Job Description Key Responsibilities Build, lead, and scale the India-based Shared Services hub, delivering standardized services to support global Professional Services teams. Drive an AI and Automation First approach , identifying processes where automation and AI can create efficiency and lead to better customer outcomes Design, operate, and optimize SLA-based service offerings, including (but not limited to): Solution testing and validation Configuration and deployment Model tuning and assurance Operational tooling and process automation Collaborate closely with Engineering teams to identify and resolve lifecycle challenges across build, deploy, and operate stages enabling better product-service alignment and delivery outcomes. Work in partnership with the SaaS Site Reliability Engineering (SRE) team to ensure scalability, availability, and performance of service-related infrastructure. Drive continuous service innovation identifying inefficiencies, prototyping improved workflows or offerings, and scaling them globally once validated. Own the Shared Services operating model, including capacity planning, workload prioritization, SLAs, service catalog, documentation, and performance reporting. Track and report on KPIs using tools like Power BI, Summit, and Jira; ensure visibility and accountability across all stakeholders. Leverage GitHub, automation, and CI/CD practices to streamline service delivery processes where applicable. Build and manage a high-performing team of technical and operational professionals, fostering a culture of excellence, ownership, and continuous improvement. Collaborate regularly with Professional Services, Product, Engineering, SaaS Ops, and Customer Success leaders to align goals, support delivery, and drive business outcomes . Qualifications & Experience 10+ years of experience in Shared Services, Technical Operations, or Delivery Enablement, ideally in a SaaS or enterprise technology company. Proven experience leading SLA-driven technical service teams (e.g., testing, tuning, configuration, etc.). Strong technical acumen, with hands-on familiarity in Azure or AWS cloud environments. Experience working with Jira, Power BI, Summit, GitHub, and related tools. Demonstrated ability to work across Engineering, SRE, and Product teams to improve service and lifecycle outcomes. A track record of designing and implementing scalable, repeatable processes in a high-growth or global services environment. Proven success in driving efficiency and service innovation, including designing and rolling out global service offerings. Strong people leadership and team-building skills, with experience managing cross-functional or matrixed teams. Familiarity with ITSM or DevOps practices and delivery models (e.g., Agile, CI/CD, Lean, or ITIL). Attributes Strategic and execution-focused, with strong attention to operational detail. Innovative & driven to improve both efficiency and the client experience through automation and the use of GenaI Technical, hands-on, and comfortable bridging between business and engineering. Highly collaborative, with the ability to influence across global and cross-functional teams. Strong communicator, adept at working across cultures, time zones, and business functions. Data-driven decision-maker, with a strong focus on service quality, efficiency, and measurable outcomes. Passionate about innovation, delivery excellence, and scalable operations. About Us SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. SymphonyAI Financial Services delivers world-leading AI-powered compliance and fraud prevention solutions to global financial institutions. As we expand into next-generation SaaS platforms Sensa, InvestigationHub, and DataHub our SRI (Site Reliability & Intelligence) team is the backbone, ensuring resilience, availability, and excellence in every customer experience. Our mission is to build intelligent, self-healing systems that anticipate and prevent issues before they impact customers. The SRI team is not just about uptime it s about insight, innovation, and intelligent automation.
Job Summary Modern Technology : Opportunity to work on a cutting-edge tech stack and build scalable products for enterprise-scale deployment. Continuous Learning : Exposure to retail supply chain architecture, design patterns, advanced frameworks, transaction management, and best practices for highly scalable systems. Career Growth: Accelerated professional development with ongoing learning and clear career progression paths. Collaboration Culture : Thrive in a collaborative, learning-focused environment that values innovation and teamwork. Flexible Work Options : Flexible Work Options: Enjoy a flexible work culture, including hybrid work arrangements to support work-life balance. Impactful Role : Play an instrumental part in building key framework features and solutions that directly influence business outcomes. Be actively involved in designing, developing, testing, and supporting mission-critical systems. AI : Each developer has access to GitHub Copilot and Roo Code for development. Additional internal projects dive deeper (RAG, MCP) About the role Design Development: Architect and develop components and solutions within our core Framework. Enhancements: Continuously improve and optimize existing Framework components and solutions. Innovation Problem-Solving: Proactively research and explore new technologies and solutions, both collaboratively and independently . Quality Assurance: Drive thorough testing to ensure high code quality, reliability, and maintainability. Optimization Security: Conduct performance tuning and implement robust security measures for applications. Documentation : Create and maintain comprehensive technical documentation for solutions and processes. About you Strong expertise in Java, Spring/Spring Boot, REST API, JSON, XML for backend development. Solid understanding of cloud fundamentals and security concepts . Hands-on experience with security protocols like OAuth2, JWT, and CSRF protection. Deep knowledge of RESTful API design, microservices architecture , and database technologies Excellent debugging , analytical , and problem-solving skills in a fast-paced agile team environment. Demonstrated experience working within Agile/Scrum methodologies . K nowledge CI/CD pipelines, version control (Git), and Maven repository management Good to have skill Familiarity with streaming technologies (e.g., Kafka). Exposure in Vue.js, jQuery, HTML5, JavaScript, CSS3 for modern web application development. Exposure to IDP software (Azure, Forgerock) and managing authentication (OIDCS, SAML) Exposure to Maven repository management like Nexus Understanding of cryptography concepts, including public/private keys, digital certificates, and secure communication using TLS/SSL. Understanding of security best practices for web applications. Experience with unit testing frameworks (e.g., JUnit, Jest). Containerization technologies (Docker, Kubernetes) Introduction About SymphonyAI SymphonyAI is the leading enterprise AI SaaS company, providing productized, packaged AI application suites for high-value use cases in key verticals. Our innovative offerings built on the advanced EurekaAI platform leveraging predictive, generative, and agentic AI empower organizations in retail/CPG, financial services, industrial, enterprise IT, and media sectors to unlock insights, address challenges, and realize transformative growth. Trusted by over 2,000 of the world s top companies, SymphonyAI is headquartered in Palo Alto, California, with a global workforce of 2,000+ professionals across 35 countries, delivering unparalleled expertise and support worldwide. We succeed by living our values every day: Innovation at Speed: We rapidly innovate predictive and generative AI products to revolutionize industries and deliver breakthrough results. Customer Focus: Our priority is to deliver the highest possible value to our customers, achieving time to initial value in weeks and months through vertical-specific, AI-powered solutions. Targeted Performance: We are laser-focused on outcomes that matter, prioritizing the right metrics to drive high-growth business results. Unified as One: We operate as one unified team, while excelling individually at our craft. Together, we have the scale, credibility, recognition, and expertise to perform at the highest level. Join SymphonyAI and become part of a dynamic, rapidly innovating organization shaping the future of enterprise AI. Help us deliver smarter decisions, faster growth, and lasting impact for businesses worldwide while bringing our shared values to life. Job Description Job Summary Modern Technology : Opportunity to work on a cutting-edge tech stack and build scalable products for enterprise-scale deployment. Continuous Learning : Exposure to retail supply chain architecture, design patterns, advanced frameworks, transaction management, and best practices for highly scalable systems. Career Growth: Accelerated professional development with ongoing learning and clear career progression paths. Collaboration Culture : Thrive in a collaborative, learning-focused environment that values innovation and teamwork. Flexible Work Options : Flexible Work Options: Enjoy a flexible work culture, including hybrid work arrangements to support work-life balance. Impactful Role : Play an instrumental part in building key framework features and solutions that directly influence business outcomes. Be actively involved in designing, developing, testing, and supporting mission-critical systems. AI : Each developer has access to GitHub Copilot and Roo Code for development. Additional internal projects dive deeper (RAG, MCP) About the role Design Development: Architect and develop components and solutions within our core Framework. Enhancements: Continuously improve and optimize existing Framework components and solutions. Innovation Problem-Solving: Proactively research and explore new technologies and solutions, both collaboratively and independently . Quality Assurance: Drive thorough testing to ensure high code quality, reliability, and maintainability. Optimization Security: Conduct performance tuning and implement robust security measures for applications. Documentation : Create and maintain comprehensive technical documentation for solutions and processes. About you Strong expertise in Java, Spring/Spring Boot, REST API, JSON, XML for backend development. Solid understanding of cloud fundamentals and security concepts . Hands-on experience with security protocols like OAuth2, JWT, and CSRF protection. Deep knowledge of RESTful API design, microservices architecture , and database technologies Excellent debugging , analytical , and problem-solving skills in a fast-paced agile team environment. Demonstrated experience working within Agile/Scrum methodologies . K nowledge CI/CD pipelines, version control (Git), and Maven repository management Good to have skill Familiarity with streaming technologies (e.g., Kafka). Exposure in Vue.js, jQuery, HTML5, JavaScript, CSS3 for modern web application development. Exposure to IDP software (Azure, Forgerock) and managing authentication (OIDCS, SAML) Exposure to Maven repository management like Nexus Understanding of cryptography concepts, including public/private keys, digital certificates, and secure communication using TLS/SSL. Understanding of security best practices for web applications. Experience with unit testing frameworks (e.g., JUnit, Jest). Containerization technologies (Docker, Kubernetes)
Leadership & Strategy Lead and manage globally dispersed Engineering, Network, and Data Centre teams. Define and deliver the enterprise infrastructure roadmap across on-premises, Azure cloud, and hybrid environments. Drive modernization, automation, and AI adoption to transform infrastructure operations. Align infrastructure, identity, and collaboration strategy with business priorities and user productivity. Identity, Collaboration & Cloud Management Manage multiple Azure AD tenants, leading identity governance, access control, and consolidation programs. Provide technical and strategic leadership for the Microsoft 365 suite. Oversee cloud (Azura, GCP, OCI) and cloud workloads (compute, storage, networking, monitoring, security) and ensure seamless hybrid integration. Ensure secure, resilient, and scalable collaboration across global systems. Operational Excellence & Workplace Technology Ensure global availability, performance, and resilience of networks, data centres, cloud services, and O365 platforms. Manage office technology setup, relocations, and decommissioning, ensuring smooth transitions with minimal business impact. Oversee capacity planning, lifecycle management, and global disaster recovery/business continuity planning. Security & Compliance Partner with Information Security to enforce compliance with ISO, SOC2, GDPR, and other global standards. Apply robust governance and security policies across identity, cloud, and collaboration platforms. Regularly test DR, backup, and resilience strategies across infrastructure and O365 workloads. People & Vendor Management Lead, mentor, and inspire a globally dispersed team of engineers, network, and identity specialists. Build a culture of accountability, innovation, and continuous improvement. Manage vendor relationships, contracts, and SLAs for infrastructure, O365, and cloud services. Oversee budgets, licensing, and cost optimization across data centre, cloud, and collaboration platforms. Qualifications & Experience 10+ years in IT infrastructure leadership, including managing global teams. Strong expertise in Microsoft 365 (O365) applications and services. Proven experience in Azure AD tenant management, identity governance, and consolidation. Strong knowledge of Azure cloud services, hybrid IT, enterprise networking, and modern data centre operations. Experience leading automation and AI adoption initiatives within IT infrastructure. Background in office technology setup, relocations, and decommissioning projects. Familiarity with ITIL/ITSM frameworks and infrastructure automation. Excellent leadership, communication, and stakeholder engagement skills. Key Competencies Strategic thinker with strong technical and operational credibility. Effective global leader able to manage diverse, dispersed teams across regions. Commercially astute with experience managing budgets. Innovation-driven, with a focus on automation, AI, security, and resilience Introduction SymphonyAI is an enterprise artificial intelligence (AI) SaaS company that delivers significant benefits to customers in specific industries by transforming existing business processes and enabling new insights, innovation, revenue acceleration and cost optimization. We are excited to welcome an innovative and results-driven Head of IT Infrastructure to our team. The Head of IT Infrastructure leads the Engineering, Network, and Data Centre teams while overseeing global identity, collaboration, and cloud services. This role is accountable for managing multiple Azure AD tenants, driving identity management and consolidation initiatives, and ensuring the resilience and scalability of the company s infrastructure. The position also oversees office technology setup, relocation, and decommissioning projects worldwide. With a globally dispersed team, the role combines operational excellence with a strong focus on modernization including driving the adoption of automation and AI to increase efficiency, reduce risk, and enable smarter infrastructure operations. Job Description Leadership & Strategy Lead and manage globally dispersed Engineering, Network, and Data Centre teams. Define and deliver the enterprise infrastructure roadmap across on-premises, Azure cloud, and hybrid environments. Drive modernization, automation, and AI adoption to transform infrastructure operations. Align infrastructure, identity, and collaboration strategy with business priorities and user productivity. Identity, Collaboration & Cloud Management Manage multiple Azure AD tenants, leading identity governance, access control, and consolidation programs. Provide technical and strategic leadership for the Microsoft 365 suite. Oversee cloud (Azura, GCP, OCI) and cloud workloads (compute, storage, networking, monitoring, security) and ensure seamless hybrid integration. Ensure secure, resilient, and scalable collaboration across global systems. Operational Excellence & Workplace Technology Ensure global availability, performance, and resilience of networks, data centres, cloud services, and O365 platforms. Manage office technology setup, relocations, and decommissioning, ensuring smooth transitions with minimal business impact. Oversee capacity planning, lifecycle management, and global disaster recovery/business continuity planning. Security & Compliance Partner with Information Security to enforce compliance with ISO, SOC2, GDPR, and other global standards. Apply robust governance and security policies across identity, cloud, and collaboration platforms. Regularly test DR, backup, and resilience strategies across infrastructure and O365 workloads. People & Vendor Management Lead, mentor, and inspire a globally dispersed team of engineers, network, and identity specialists. Build a culture of accountability, innovation, and continuous improvement. Manage vendor relationships, contracts, and SLAs for infrastructure, O365, and cloud services. Oversee budgets, licensing, and cost optimization across data centre, cloud, and collaboration platforms. Qualifications & Experience 10+ years in IT infrastructure leadership, including managing global teams. Strong expertise in Microsoft 365 (O365) applications and services. Proven experience in Azure AD tenant management, identity governance, and consolidation. Strong knowledge of Azure cloud services, hybrid IT, enterprise networking, and modern data centre operations. Experience leading automation and AI adoption initiatives within IT infrastructure. Background in office technology setup, relocations, and decommissioning projects. Familiarity with ITIL/ITSM frameworks and infrastructure automation. Excellent leadership, communication, and stakeholder engagement skills. Key Competencies Strategic thinker with strong technical and operational credibility. Effective global leader able to manage diverse, dispersed teams across regions. Commercially astute with experience managing budgets. Innovation-driven, with a focus on automation, AI, security, and resilience About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 33 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist. Visit here , for more information about how we hire, what s in it for you, our culture and values.
The Service Delivery Manager serves as the primary operational and strategic contact for assigned SaaS customers, accountable for service quality, performance, and satisfaction. You will lead governance routines, oversee incidents and changes, coordinate cross-functional teams, and ensure SymphonyAI delivers secure, compliant, and stable service environments. This role blends technical acumen , customer centricity , and commercial awareness . You will be expected to operate with a consultative mindset balancing operational excellence with long-term customer outcomes. Key Responsibilities Customer Success Engagement Act as the trusted operational advisor for customers, ensuring consistent communication and satisfaction. Lead weekly backlog reviews , monthly service reviews , and quarterly governance meetings focused on continuous improvement and business value. Manage expectations transparently, escalating risks or blockers before they impact service. Promote adoption of new SymphonyAI capabilities across InvestigationHub, DataHub, and Sensa. Drive CSAT and NPS improvements through proactive engagement and follow-through. Service Operations Monitoring Own the end-to-end delivery of SaaS services within Azure and hybrid environments. Utilize observability tools such as Datadog , CloudWatch , and Azure Monitor to proactively identify and mitigate service degradations. Lead and coordinate major incident responses and post-incident reviews (PIRs). Serve as the on-call escalation contact for high-impact incidents during critical periods. Partner with CloudOps and Engineering on performance tuning, monitoring dashboards, and capacity planning. Governance, Reporting Financial Management Deliver structured service governance through scheduled reviews (weekly/monthly/quarterly). Prepare and present dashboards on SLA adherence, incident trends, and service availability. Manage service credits , change requests , and financial adjustments , ensuring commercial integrity and transparency. Ensure compliance with ITIL, ISO, and financial services regulatory requirements. Support renewal and expansion discussions by demonstrating operational excellence and measurable value. Continuous Improvement Change Leadership Identify opportunities for process automation, stability enhancement, and service simplification. Collaborate with Product and Engineering teams to drive roadmap improvements based on customer insights. Contribute to the evolution of service offerings, onboarding processes, and runbooks for new Azure-based products. Champion best practices across Incident, Problem, and Change Management, ensuring readiness before deployments and upgrades. Stakeholder Internal Leadership Lead internal cross-functional discussions to ensure accountability and timely resolution of issues. Represent the customer s operational voice in internal roadmap and release planning sessions. Mentor junior team members and help shape SDM standards for the SaaS business. Foster a culture of customer centricity , accountability , and collaborative improvement . Required Skills Experience Proven background as a Service Delivery Manager within a SaaS, Cloud, or Managed Services environment. Strong technical grounding in Azure (and ideally AWS) architecture and operations. Proficiency with monitoring and observability tools (eg, Datadog, Azure Monitor, CloudWatch, Prometheus). Solid understanding of ITIL practices and governance frameworks . Experience managing major incidents , service reviews , and customer escalations . Excellent communication, stakeholder management, and presentation skills. Financial literacy to manage service credits, renewals, and commercial discussions. Proven ability to collaborate across engineering, support, product, and success functions. Preferred Experience Financial services or regulatory technology background (KYC, AML, Fraud, WLM). Familiarity with AI-driven analytics platforms such as Sensa or DataHub. Experience leading operational excellence initiatives or SaaS transformations. ITIL v4 certification, Azure Administrator/Architect certification, or equivalent experience.
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