Head of Information Technology

Position Title:

Department:

Location:

Reports To:

Experience Required:

Role Overview

Head of IT

Key Responsibilities

1. IT Strategy & Coordination

• Act as the primary coordinator between internal business stakeholders and external IT vendors.
• Oversee the implementation, customization, and maintenance of Microsoft Dynamics 365 across all functional areas.
• Align IT systems and solutions with business needs to support growth and operational efficiency.

2. New Store Opening (NSO) IT Setup

• Coordinate with vendors to ensure timely IT infrastructure readiness for new store launches, including POS systems, networking, and hardware setup.
• Ensure smooth data integration and system synchronization for new locations.

3. Hardware & Software Management

• Oversee procurement, installation, and maintenance of IT hardware (servers, workstations, networking devices, POS systems) and software solutions.
• Ensure proper IT asset management and regular technology upgrades.

4. Vendor & Service Management

• Manage relationships with IT service providers, software vendors, and hardware suppliers.
• Negotiate contracts, monitor service levels, and ensure adherence to agreed timelines and quality standards.

5. IT Support & Troubleshooting

• Oversee resolution of technical issues across all retail and corporate locations.
• Implement best practices for incident management and ensure minimal downtime.

6. Data Security & Compliance

• Ensure robust data security measures, including backups, disaster recovery plans, and compliance with applicable laws and regulations.
• Monitor and enforce IT policies, cybersecurity protocols, and data protection guidelines.

Key Requirements

• Experience:

  Minimum 15 years in IT leadership roles in the

  retail industry

  (multi-location operations preferred).

• Technical Skills:

  Strong working knowledge of

  Microsoft Dynamics 365

  , POS systems, IT networking, and retail technology infrastructure.

• Vendor Management:

  Proven ability to coordinate with multiple external partners and ensure timely delivery of IT projects.

• Leadership Skills:

  Ability to lead cross-functional teams and work collaboratively with business stakeholders.

• Analytical Skills:

  Strong problem-solving ability and decision-making skills in high-pressure scenarios.

• Communication Skills:

  Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Willingness to travel for NSOs and critical IT deployments.

Interested candidates can send in their CV to hr.corp1@royaloakindia.com with the subject line

" Application for Head IT "