Head of Information Technology Operations

Position Overview

Head of IT Operations

Key Responsibilities

Strategic Leadership & Governance

• Develop and execute a forward-looking IT strategy that aligns with Panacea Biotec’s mission and business objectives, including supporting manufacturing, supply chain, R&D, and commercial operations.
• Establish and maintain robust IT governance frameworks, ensuring adherence to internal policies, regulatory requirements, and industry best practices.
• Advise senior leadership on technology trends, digital transformation opportunities, and IT investments to enhance productivity and efficiency.

IT Infrastructure & Operations Management

• Oversee all physical and cloud-based IT infrastructure, including data centers, networks, storage systems, enterprise applications, and on-premises/hybrid solutions.
• Ensure the high availability, reliability, and scalability of IT services to support mission-critical business processes.
• Manage system integration initiatives to streamline operations and drive operational efficiency across all business units.

Software & Hardware Lifecycle Management

• Evaluate, select, and oversee the deployment of enterprise software and hardware solutions tailored to business needs and future scalability.
• Drive standardization of technology stacks to enhance system interoperability and reduce total cost of ownership.
• Manage vendor relationships, contract negotiations, and performance monitoring for software and hardware providers.
• Drive Google Workspace adoption by identifying and orchestrating tools, trainings, etc

IT Adoption, User Support & Training

• Develop and deliver IT training programs to increase digital fluency and promote effective use of new tools and platforms.
• Oversee adoption and integration of Oracle Netsuite across functions and processes
• Oversee robust user support mechanisms, including help desks, ticketing systems, and knowledge bases, to ensure prompt resolution of IT issues.
• Encourage adoption of new technologies through targeted change management initiatives.

Data Management, Analytics & Advanced Systems

• Design and implement modern data architectures, including centralized data lakes, to enable advanced analytics and data-driven decision-making across functions.
• Establish and enforce data governance policies ensuring data accuracy, consistency, security, and compliance.
• Collaborate with business and functional leaders to identify key data insights and deliver actionable analytics dashboards and reports.

Cybersecurity & Data Protection

• Develop and lead comprehensive cybersecurity and data protection programs to safeguard sensitive information and intellectual property.
• Implement advanced security monitoring systems, incident response protocols, and regular vulnerability assessments.
• Establish proactive data leakage prevention measures and continuous threat monitoring systems.

Business Continuity & Disaster Recovery

• Develop and maintain comprehensive business continuity and disaster recovery plans, ensuring minimal disruption to critical operations in the event of outages or crises.
• Conduct periodic risk assessments, simulations, and readiness drills to ensure organizational preparedness.

Team Leadership & Talent Development

• Build, lead, and mentor a high-performing IT operations team, including specialized teams for data engineering, cybersecurity, and support services.
• Promote continuous learning and professional development within the IT team to stay ahead of technological advancements.
• Cultivate a collaborative, transparent, and results-driven work environment.

Key Requirements

Education & Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 15 years of progressive experience in IT, with at least 5 years in a senior leadership role managing enterprise-wide IT functions and data ecosystems.

• Proven experience in implementing and managing data lakes, enterprise analytics platforms, and modern data architectures.
• Demonstrated success in leading IT in a regulated industry (preferably pharmaceuticals, biotechnology, or healthcare).

Skills & Competencies

• Deep expertise in IT infrastructure, enterprise applications, cloud technologies, and advanced cybersecurity practices.
• Strong understanding of data engineering, data analytics, big data platforms (e.g., Google Cloud, AWS), and business intelligence tools.
• Strategic mindset combined with strong operational execution capabilities.
• Excellent leadership and team-building skills; ability to inspire, mentor, and guide diverse IT teams.
• Strong communication, negotiation, and stakeholder management skills.

Proven ability to drive IT adoption and digital transformation across large, complex organizations.Work Location

• Based at Panacea Biotec Corporate Headquarters, with frequent visits to manufacturing plants, R&D centers, and other operational sites as necessary.