Head of Collections

Job Description

Job Title: Head – Collections Location: Mumbai, India Industry: Fintech / NBFC / Lending Experience: 15+ years Type: Full-time | Senior Leadership Total Compensation: INR 1 Cr+ (Based on experience and performance) About the Company A fast-scaling fintech company enabling credit access for India’s underserved entrepreneurs and MSMEs is looking for an experienced Head – Collections. The company focuses on unsecured lending products and operates with a strong digital backbone, advanced analytics, and customer-first culture. Role Overview As the Head – Collections, you will lead the design and execution of the national collections strategy for unsecured lending products. The ideal candidate has a deep understanding of fintech or NBFC collection frameworks, strong leadership capabilities, and a data-led approach. Key Responsibilities • Develop & implement strategy for recovering unsecured credit (personal loans, credit cards, etc.) • Lead and scale field and tele-calling teams across India • Use automation, analytics & digital tools to enhance efficiency and customer experience • Monitor portfolio trends, optimize cost-to-collect, and reduce NPAs • Collaborate with product, credit risk, and operations to refine collection practices • Ensure compliance with applicable laws and internal policies • Present detailed performance reports and insights to leadership Your Background • Bachelor’s degree in Finance, Business, or Economics (MBA preferred) • 15+ years of experience in collections or recovery (preferably in fintech, NBFCs, or digital lending) • Proven success managing large teams and third-party agencies • Hands-on with tech-enabled collection models and legal recoveries • Strong analytical, leadership, and cross-functional collaboration skills 📩 To apply, send your CV to: kris@hirerightt.ca Show more Show less