Head of Collections

Role Overview: As the Head Collections, you will lead the design and execution of the national collections strategy for unsecured lending products. You should have a deep understanding of fintech or NBFC collection frameworks, possess strong leadership capabilities, and follow a data-led approach. Key Responsibilities: - Develop & implement strategy for recovering unsecured credit (personal loans, credit cards, etc.) - Lead and scale field and tele-calling teams across India - Use automation, analytics & digital tools to enhance efficiency and customer experience - Monitor portfolio trends, optimize cost-to-collect, and reduce NPAs - Collaborate with product, credit risk, and operations to refine collection practices - Ensure compliance with applicable laws and internal policies - Present detailed performance reports and insights to leadership Qualification Required: - Bachelors degree in Finance, Business, or Economics (MBA preferred) - 15+ years of experience in collections or recovery (preferably in fintech, NBFCs, or digital lending) - Proven success managing large teams and third-party agencies - Hands-on experience with tech-enabled collection models and legal recoveries - Strong analytical, leadership, and cross-functional collaboration skills,