Head of Client Services

Job Summary

Maximus Events is seeking an experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.

If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you.

Key Responsibilities

• Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.

• Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.

• Collaborate closely with Creative, Business Development, Production, and Operations teams to ensure timely and effective execution of event plans.

• Oversee end-to-end client delivery—from brief understanding and proposal development to execution and post-event feedback.

• Manage and mentor a team of account managers and executives, setting clear KPIs and fostering a culture of ownership and accountability.

• Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships.

• Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.

• Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.

• Stay updated on industry trends and client sectors to anticipate needs and deliver innovative solutions.

• Develop servicing SOPs, review client feedback metrics, and streamline processes for improved efficiency and satisfaction.

Key Requirements

• 8–12 years of experience in client servicing/account management roles within event management, experiential marketing, or activation agencies.

• Proven leadership in managing marquee accounts and large-scale event campaigns.

• Strong interpersonal skills with a knack for relationship building and client retention.

• Exceptional project management, delegation, and time management skills.

• Ability to perform under pressure and lead multi-functional teams with a solutions-first mindset.

• Excellent written and verbal communication skills, with strong presentation and negotiation abilities.

• Tech-savvy with working knowledge of CRM tools, project tracking software, and Microsoft Office (PowerPoint & Excel).

Preferred Qualifications

• Bachelor’s degree in Mass Communication, Marketing, Business Administration, or related fields.

• Experience in MICE, corporate conferences, brand launches, or IP-driven events.

• Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: In person