Head of Client Services

Company Description

Eggfirst is India’s leading full-service advertising agency specializing in Tier 2/3 and rural markets. Founded in 2004, the agency is renowned for creating impactful campaigns that connect with semi-urban and rural consumers while delivering over 2,700 brand campaigns for renowned clients. Eggfirst blends insightful consumer understanding, creative storytelling, and thoughtful media outreach to drive growth for brands in Bharat (rural and semi-urban India). Collaborations with leading celebrities and hosting initiatives like the ‘Eggfirst Chalo Rural Conclave & Awards’ showcase its commitment to shaping rural India’s growth story. The agency’s ethos, ‘As Good As Our Word,’ embodies its reliability and dedication.

Role Description

This is a full-time, on-site role based in Mumbai for the position of Head of Client Services. The role involves managing client relationships, developing strategic partnerships, overseeing account management processes, leading the client services team, and striving to meet client expectations. The Head of Client Services will also work closely with internal teams to ensure seamless delivery of campaigns and will drive strategies targeted at rural and semi-urban markets to help clients achieve their goals.

Qualifications

• Strong skills in Client Services and Business Relationship Management
• Expertise in Account Management, including managing multiple clients and campaigns
• Proven abilities in Team Management and Team Leadership
• Excellent communication and interpersonal skills
• Strategic thinking, with an understanding of semi-urban and rural markets
• Ability to work in an on-site collaborative environment to meet organizational goals
• 18+ years of experience in advertising, marketing, or a related field
• Bachelor's or Master's degree in Marketing, Business Administration, or Communications is preferred