Head of Client Services

Role Overview: As the Head of Client Services, you will be a senior-level executive responsible for overseeing the client services department of the company. Your main responsibilities will include client relationship management, team management, strategy development, operational excellence, revenue generation, communication, and collaboration. Key Responsibilities: - Client Relationship Management: Build and maintain strong client relationships, understand their needs, provide exceptional customer service, and address concerns promptly. - Team Management: Manage a team of client servicing representatives, including training, performance evaluation, and development to ensure they meet client needs. - Strategy Development: Work with other executives to develop strategies for the client services department, assess market trends, identify growth opportunities, and improve the customer experience. - Operational Excellence: Ensure efficient operation of the client services department by establishing performance metrics, identifying areas for improvement, and implementing best practices. - Revenue Generation: Collaborate with the sales team to identify revenue growth opportunities, participate in client meetings, develop proposals, and provide input on pricing and contracts. - Communication and Collaboration: Serve as a liaison between client services and other departments, communicate client needs, and collaborate with relevant stakeholders to meet client expectations. Qualifications Required: - Effective Communication Skills - Leadership Qualities - Customer Service Skills - Industry Knowledge and Expertise - Organisational and Time Management Skills - Minimum 3 years of experience (Note: No additional details of the company were provided in the job description.),