Assistant Professor CSE/ISE Atria Institute of Technology(AIT)

0.0 - 5.0 years

6 - 8 Lacs

Bengaluru

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Responsibilities: 1. Teaching expectations include a commitment to effective instruction and mentoring with effective supervision of the student learning process. 2. Institution eminence building includes but is not limited to supporting the department into all its academic-related activities, conducting the semester examinations, invigilation duties, answer script evaluation, and active participation in the accreditation process for the institution. 3. Research expectations include the ability - to work independently, to pursue interdisciplinary collaborations both within and outside Institution to sustain an innovative, nationally recognized, and externally funded research program, and grow relationships with industry. Qualifications domain wise: Education in B.E. / B.Tech & M.E / M.Tech : For Engineering Departments ( i.e, Computer Science Engg. ; Information Science Engg. ) Must have scored a min. of 70% in UG & PG and pursued education from one of the the top 100 NIRF Colleges/Universities/ Foreign Universities equivalent to Indian standards. Key skills required for the job: Well versed with MS office as well as Google applications. Passion to teach and lead a group of students.

Posted 11 hours ago

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Product Support Consultant Nexinfo Solutions

3.0 - 8.0 years

4 - 9 Lacs

Chennai

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Key Responsibilities: Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction. Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs. Become a clients product expert, understanding software features, integrations, and workflows to support customer needs effectively. Create and update support documentation, FAQs, and user guides to improve the knowledge base and enhance customer self-service options. Work closely with internal teams, including Product Development, Quality Assurance, and Customer Success, to communicate customer feedback, escalate issues, and advocate for feature improvements. Assist with new customer onboarding and provide training as needed to ensure customers are proficient in using Client’s tools and features. Continuously seek opportunities to improve support processes, suggesting optimizations to enhance customer experience and efficiency. Use Client’s support ticketing system to track, prioritize, and report on issues, ensuring timely resolution and follow-up. Preferred candidate profile : Bachelor’s degree in computer science, Information Technology, Business, or a related field (preferred but not mandatory with relevant experience). 3-5 years in a technical support, product support, or customer service role, preferably within a SaaS environment. Experience with any CRM, ERP, or POS systems is highly desirable. Proficiency in troubleshooting software issues and analyzing data to identify root causes. Familiarity with SQL, APIs, and general knowledge of web technologies (HTML, CSS) is a plus. Experience with support tools (e.g., Zendesk, Jira, or similar) is preferred. Excellent communication and interpersonal skills, with a focus on customer empathy. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities.

Posted 3 weeks ago

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