Head of Client Services

Responsibilities

Head of Client Services

• Client Relationship Management: The Head of Client Services is responsible for building and maintaining strong client relationships. This involves understanding their needs and expectations, providing exceptional customer service, and ensuring that their concerns are addressed promptly and effectively.
• Team Management: The Head of Client Services manages a team of client servicing representatives and is responsible for their training, performance, and development. They ensure that the team is adequately staffed, motivated, and equipped to meet clients’ needs.
• Strategy Development: The Head of Client Services works with other executives to develop strategies and plans for the client services department. They assess market trends, identify growth opportunities, and make recommendations for improving the customer experience.
• Operational Excellence: The Head of Client Services ensures that the client services department operates efficiently and effectively. They establish and monitor metrics to measure performance, identify areas for improvement, and implement best practices to optimise client experience.
• Revenue Generation: The Head of Client Services works closely with the sales team to identify opportunities for revenue growth. They may participate in client meetings, develop proposals, and provide input on pricing and contract terms.
• Communication and Collaboration: The Head of Client Services serves as a liaison between the client services department and other departments within the company. They communicate client needs and concerns to relevant stakeholders and collaborate with other departments to ensure that client expectations are met.
  

Requirements

• 1. Effective Communication Skills
• 2. Leadership Qualities
• 3. Customer Service Skills
• 4. Industry Knowledge and Expertise
• 5. Organisational and Time Management Skills
• 6. Minimum 3 years of experience.
  

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