Head of Client Services

Maximus Events is seeking an experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.

If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you.

·      Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.

·      Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.

·      Work closely with internal departments—Creative, Business Development, Production, and Operations—to ensure timely and effective execution of event plans.

·      Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback.

·      Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability.

·      Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships.

·      Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.

·      Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.

·      Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions.

·      Develop servicing SOPs, review client feedback metrics, and streamline processes for better efficiency and satisfaction.

·      8–12 years of experience in client servicing/account management roles in an event management, experiential marketing, or activation agency.

·      Proven leadership in managing marquee accounts and large-scale event campaigns.

·      Strong interpersonal skills with a knack for relationship building and client retention.

·      Exceptional project management, delegation, and time management skills.

·      Ability to handle high-pressure timelines and lead multi-functional teams with a calm, solutions-first approach.

·      Excellent written and verbal communication skills, including presentation and negotiation ability.

·      Tech-savvy with working knowledge of CRM tools, project tracking software, and Microsoft Office suite (especially PowerPoint & Excel).

·      Bachelor's degree in Mass Communication, Marketing, Business Administration, or related field.

·      Experience in handling MICE, corporate conferences, brand launches, or IP events.

·      Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.