Head – HR Shared Services

Job Title: Head – HR Shared Services

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Department:

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Role Summary:

The Head of HR Shared Services (HRSS) – India will lead and manage the delivery of scalable, efficient, and high-quality HR services across the employee lifecycle. This role will oversee end-to-end HR operations including onboarding, payroll, HRIS management, compliance, and employee query resolution.

The role requires building and scaling an HR Shared Services team from the ground up in a global MNC environment. The incumbent will be responsible for setting up processes, systems, service delivery models, and talent capability aligned with global standards.

Key Responsibilities:

Operational Leadership

• Lead the HR Shared Services Center for India, ensuring efficient delivery of core HR processes (hire-to-retire).

• Establish HRSS structure, governance, workflows, and service delivery models from scratch in line with global best practices.

• Own and manage service level agreements (SLAs), KPIs, and metrics for all shared services functions.
• Drive process optimization, automation, and standardization across HR operations.

Team Setup & Management

• Build a high-performing HRSS team, including hiring, training, and developing capabilities in a newly set-up environment.

• Manage, mentor, and grow the team across functions (payroll, HRIS, compliance, helpdesk).
• Ensure high team engagement and performance through coaching and continuous development.

Technology & Transformation

• Oversee the HR technology ecosystem including HRIS (SAP SuccessFactors, Workday, Oracle, etc.), payroll systems, and ticketing platforms.
• Collaborate with IT and global HR stakeholders on system rollouts, upgrades, and digital HR initiatives.

Compliance & Risk Management

• Ensure all HR operations comply with Indian labor laws, tax regulations, and internal audit requirements.
• Manage data privacy and risk controls related to employee data handling and storage.

Employee Experience

• Enhance the employee experience through streamlined services and responsive HR support channels.
• Drive continuous improvement based on employee feedback, ticket analysis, and trend insights.

Required Qualifications & Skills:

• Education:

  MBA/PGDM in HR, Business, or related field.

• Experience:

  12+ years in HR Operations/Shared Services with 5+ years in a leadership role.

• Domain Expertise:

• Strong understanding of Indian labor laws and statutory compliance.
• Proven experience in handling large-scale HR operations.

• Experience in setting up or scaling shared services within an MNC/global environment.

• Experience with global HR systems (Workday, SAP SF, etc.)

• Skills:

• Leadership & people management.
• Process re-engineering & automation.
• Strategic thinking and execution.
• Strong stakeholder management across levels and geographies.
• Excellent communication and change management skills.

Preferred:

• Experience in a multinational or matrix organization.
• Exposure to global HR shared services or a COE model.