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Guest Relations Executive

2 - 4 years

1 - 4 Lacs

vijayawada

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

front desk guest relations customer service delivery hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities guest handling housekeeping telephone handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Hyatt Place, with 2-4 years of experience in the hospitality industry.

Roles and Responsibility
  • Manage front desk operations, ensuring seamless guest check-in and check-out processes.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments to ensure excellent customer service delivery.
  • Develop and implement effective strategies to enhance guest satisfaction.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the management team to achieve business objectives.
Job Requirements
  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Strong problem-solving skills are necessary to handle complex guest complaints.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel management systems and procedures is essential.
  • Strong attention to detail is needed to maintain accurate records and reports.
  • Ability to work collaboratively as part of a team to achieve business goals.

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