Willmount Resorts is a fast-growing boutique hospitality brand in Kerala with unique experiences across destinations like Munnar , Vagamon , and Varkala . From geodesic domes to caravan stays, we’re redefining nature-driven luxury for modern travelers. Join us as we expand across South India and beyond. Role Overview: We’re looking for a strategic, creative, and performance-driven Digital Sales & Marketing Strategist who will own our digital presence , content planning , and B2B sales coordination . This is a hybrid role between strategy, content, and team leadership , aimed at driving occupancy rates across all our properties. Key Responsibilities: Social Media & Digital Marketing Own and manage our social media pages (Instagram, Facebook, YouTube, LinkedIn) Develop monthly content calendars, campaigns, reels, and stories aligned with seasonal offers & guest behavior Monitor performance metrics (reach, engagement, bookings driven) B2B Sales Strategy & Coordination Build and nurture relationships with travel agents, DMCs, OTAs & corporates Coordinate with the internal sales calling team and ensure conversion metrics are met Oversee lead management, response quality, and booking funnel health Occupancy & Revenue Optimization Plan and execute digital offers, influencer partnerships, collaborations Work with property managers and directors to forecast occupancy & set promotional strategies Analyze booking trends & competitor pricing for smarter campaigns Content Strategy & Branding Ideate and create high-quality content (in-house or via freelancers) Develop video campaigns, testimonials, reels, stay experiences etc. Ensure brand voice is consistent across all platforms Team Monitoring Supervise a small sales team handling daily enquiries and booking follow-ups Create SOPs and KPIs for performance tracking Provide regular reporting to the management team What We’re Looking For: 2–5 years of experience in digital marketing, content strategy, or sales (hospitality/tourism domain preferred) Excellent communication & copywriting skills (English + Malayalam/Hindi preferred) Knowledge of tools like Meta Business Suite, Canva, Google Analytics, Zoho CRM, etc. Ability to work independently, take ownership, and think long-term Creative thinker with a drive to grow a brand
As a Sales and Marketing Manager at Willmount Resorts, you will play a crucial role in developing and executing marketing strategies to promote our resort properties in Kochi and beyond. Your primary responsibility will be to increase occupancy rates by driving both B2B and B2C sales through direct bookings, OTA channels, travel agents, and corporate partnerships. You will need to build and maintain strong relationships with travel agents, tour operators, and corporate clients while developing attractive packages and promotions in collaboration with the operations team. Setting monthly/quarterly sales targets and monitoring the sales pipeline will be essential to ensure consistent conversion rates. Additionally, participating in travel fairs, exhibitions, and networking events will help expand the resort's reach and visibility. Your role will also involve overseeing the creation and execution of a comprehensive digital marketing strategy aligned with the brand identity. This includes managing social media, SEO, paid ads, and collaborating with content creators, photographers, and designers to produce engaging campaigns and property promotions. Coordinating with influencers, bloggers, and managing OTA listings will further enhance the resort's online presence and visibility. As a key member of the team, you will lead and mentor the marketing team and sales executives, if any, while monitoring marketing budgets to ensure optimal ROI for campaigns. You will be responsible for preparing monthly performance and revenue reports, providing insights to the management, and customizing marketing strategies based on seasonality, geography, and customer segments for different properties. To excel in this role, you should possess strong marketing strategy, market research, and digital marketing skills, along with sales experience and relationship-building abilities. Excellent organizational, project management, written, and verbal communication skills are essential, as well as the ability to work independently and collaboratively. Previous experience in the hospitality or travel industry and a Bachelor's degree in Marketing, Business Administration, or a related field would be advantageous. Join Willmount Resorts in creating memorable stays for guests, driving brand awareness, maximizing revenue, and contributing to the growth of our properties in Munnar, Vagamon, and upcoming sites such as Varkala, Wayanad, and Caravan Projects. If you are a dynamic and results-driven professional seeking to make a significant impact in the sales and marketing domain, this role offers an exciting opportunity to lead strategic initiatives and drive business growth.,
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritize VIP guests, ensuring they receive special attention and personalized services. Coordinate with other departments to fulfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. Other Details: We are looking for male candidates from kerala. Salary: 15000/month Food and Accomodation provided This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Schedule: Fixed shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Hospitality: 1 year (Required) Hotel management: 1 year (Required) Customer service: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
Willmount Resorts is looking for friendly, attentive, and service-oriented Restaurant Servers to join our hospitality team at Willmount Vagamon. As a server, you will ensure guests receive a warm welcome, timely service, and a memorable dining experience amidst the serene hills of Vagamon. Key Responsibilities: Greet guests courteously and present menus with enthusiasm and professionalism. Take accurate food and beverage orders and relay them to the kitchen. Serve food and drinks in a timely, neat, and organized manner. Ensure guest satisfaction by checking on them during their meal and addressing any concerns promptly. Maintain cleanliness and hygiene of tables, dining area, and service stations. Process billing and handle cash/card transactions as per standard procedures. Coordinate with the kitchen staff for smooth operations and service flow. Follow all safety and hygiene protocols as per FSSAI and property guidelines. Upsell food and beverages where possible to maximize revenue. Assist in setting up the restaurant for service and clearing post-service. Support in special events, room service delivery, and outdoor dining setups when required. Qualifications & Skills: Minimum 1 year of experience as a server/waiter in a hotel or restaurant. Basic communication skills in English and Malayalam (Hindi is a plus). Strong interpersonal and customer service skills. Energetic, disciplined, and team-oriented. Knowledge of POS systems and restaurant hygiene standards is an advantage. Must be presentable, courteous, and punctual. Work Environment & Benefits: On-site accommodation and meals provided. Rotational weekly off and performance-based incentives. Training and skill development opportunities. Salary: Rs. 15000/month Other Details: We are looking for male candidates from Kerala This can be searched for restaurant service, communication skill, POS, customer service
The Property Manager at Willmount will be responsible for the overall operations and guest satisfaction at the resort. The role includes managing daily staff activities, overseeing property maintenance, coordinating with vendors, handling guest issues, ensuring hygiene & safety standards, and maintaining a smooth and efficient operation that aligns with the Willmount brand. Key Responsibilities:Operations & Property Management Oversee day-to-day operations of the property, including housekeeping, F&B, guest services, and security. Ensure upkeep, cleanliness, and functionality of all domes, common areas, and property infrastructure. Conduct daily property inspections and take prompt action on maintenance needs. Maintain proper coordination between various departments for smooth functioning. Team Management Supervise and schedule staff shifts; ensure adequate manpower is available at all times. Train, guide, and monitor performance of front office, housekeeping, and service staff. Handle conflict resolution and staff discipline as required. Foster a guest-first, high-energy work culture. Guest Experience Ensure a superior guest experience by maintaining high service standards. Address guest queries, complaints, and feedback promptly and professionally. Monitor guest reviews and implement continuous improvement plans. Vendor & Inventory Management Coordinate with vendors for supply of materials, services, and maintenance support. Manage inventory of linen, toiletries, amenities, and operational supplies. Ensure timely payment and maintain healthy vendor relationships. Reporting & Financial Oversight Prepare daily, weekly, and monthly reports on occupancy, operations, expenses, and feedback. Monitor petty cash and budget allocations within the property. Coordinate with the accounts team to ensure timely submission of bills and expense details. Coordination & Communication Attend daily virtual team meetings with Head Office and report updates/issues. Coordinate with the marketing, reservation, and management team for promotions, events, and bookings. Execute property-level decisions taken during strategic meetings. Other Details: Salary Range: 25000 to 35000 Food and Accomodation Provided We are looking for Male Candidates from Kerala
Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties. Key Responsibilities: Handle reservation calls, emails, and messages from guests, travel agents, and online portals. Enter, update, and manage bookings accurately using our reservation software (Ezee). Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations. Ensure all bookings are documented with clear payment status, guest details, and special requests. Process cancellations and amendments and communicate refund or rescheduling policies to guests. Maintain proper records of all reservations, OTA bookings, and direct inquiries. Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team. Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms. Assist in resolving guest booking issues and escalate cases when required. Collaborate with the marketing team to track the effectiveness of promotions and special offers. This can also be searched for tele-calling, sales, telesales, freshers or experienced, female, customer relations, customer support, crm, customer management, booking executive Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Education: Bachelor's (Preferred) Experience: Sales: 1 year (Required) Telecommunication: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9037350344 Expected Start Date: 18/08/2025
Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties. Key Responsibilities: Handle reservation calls, emails, and messages from guests, travel agents, and online portals. Enter, update, and manage bookings accurately using our reservation software (Ezee). Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations. Ensure all bookings are documented with clear payment status, guest details, and special requests. Process cancellations and amendments and communicate refund or rescheduling policies to guests. Maintain proper records of all reservations, OTA bookings, and direct inquiries. Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team. Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms. Assist in resolving guest booking issues and escalate cases when required. Collaborate with the marketing team to track the effectiveness of promotions and special offers.
Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties. Key Responsibilities: Handle reservation calls, emails, and messages from guests, travel agents, and online portals. Enter, update, and manage bookings accurately using our reservation software (Ezee). Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations. Ensure all bookings are documented with clear payment status, guest details, and special requests. Process cancellations and amendments and communicate refund or rescheduling policies to guests. Maintain proper records of all reservations, OTA bookings, and direct inquiries. Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team. Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms. Assist in resolving guest booking issues and escalate cases when required. Collaborate with the marketing team to track the effectiveness of promotions and special offers. This can also be searched for tele-calling, sales, telesales, freshers or experienced, female, customer relations, customer support, crm, customer management, booking executive Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Sales: 1 year (Required) Telecommunication: 1 year (Required) Hospitality: 1 year (Preferred) B2B sales: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9037350344 Expected Start Date: 27/08/2025