Reservation Executive

Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties.

Key Responsibilities:

• Handle reservation calls, emails, and messages from guests, travel agents, and online portals.
• Enter, update, and manage bookings accurately using our reservation software (Ezee).
• Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations.
• Ensure all bookings are documented with clear payment status, guest details, and special requests.
• Process cancellations and amendments and communicate refund or rescheduling policies to guests.
• Maintain proper records of all reservations, OTA bookings, and direct inquiries.
• Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team.
• Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms.
• Assist in resolving guest booking issues and escalate cases when required.
• Collaborate with the marketing team to track the effectiveness of promotions and special offers.