Reservation Executive

0 years

3 - 9 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Trained in AMADEUS, GALILEO

KNOWLEDGE OF REISSURANCE, REFUNDS AND ISSUANCE OF AIR TICKETS

A Reservation Executive manages bookings for hotels, flights, or events, ensuring accuracy and excellent customer service by handling inquiries, processing payments, updating systems, and coordinating with other departments for a seamless guest experience, focusing on maximizing occupancy/sales and resolving issues efficiently. Key Responsibilities:

  • ** Booking Management:** Process, confirm, modify, and cancel reservations via phone, email, and online platforms.
  • Customer Service: Answer inquiries, provide accurate information on rates/availability, resolve complaints, and offer solutions.
  • System Operations: Accurately input and maintain data in reservation/Property Management Systems (PMS) and track bookings.
  • Sales & Promotion: Upsell services, promote packages, and develop business opportunities.
  • Coordination: Liaise with Front Office, Sales, and other departments for smooth operations.
  • Reporting: Prepare daily/weekly reports on reservations, cancellations, and revenue.

Essential Skills:

  • Strong communication & interpersonal skills.
  • Attention to detail & organization.
  • Problem-solving & conflict resolution.
  • Proficiency with reservation software (PMS).
  • Sales orientation and customer focus.

Typical Environment:

  • Hotels, airlines, travel agencies, or event venues.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹80,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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