Reservation Executive

Position Title: Reservation Executive

Location: Viman Nagar, Pune, Maharashtra, India

Shift Timing: Regular U.S. Shift 5:30 PM IST to 2:30 AM IST/ 10:30 PM IST to 7:30 AM IST

Employment Type: Full-Time

Work Mode: On-Site (Work from Office)

Company Overview

RJ Hospitality, headquartered in Brooklyn, New York, with its corporate operations based in Viman Nagar, Pune, Maharashtra is committed to delivering exceptional service and creating memorable experiences for our guests.

This role is based in Pune and entails managing operations associated with our esteemed U.S.-based hotel brands, including Marriott, Hilton, and IHG.

Job Summary

• Handle guest reservations across multiple hotel brands efficiently.
• Manage booking inquiries and ensure a seamless reservation process.
• Coordinate requests via email, OTA platforms, and PMS systems.
• Maintain reservation accuracy, verify payments, and assist in cancellations.
• Ensure effective communication with relevant hotel departments for smooth operations.

Key Responsibilities

• Reservation Management: Handle new reservations, cancellations, and modifications in PMS.
• Guest Communication: Respond to inquiries via email, OTA channels, and booking platforms.
• OTA Requests: Review and process special requests received through OTA channels.
• Reservation Screening: Verify upcoming reservations for payment status and special requests.
• Cancellations & Updates: Notify the front desk and accounts team regarding changes.
• Daily Coordination: Share guest lists with the front office and ensure accurate records.
• End-of-Day Review: Conduct final task checks and escalate unresolved issues.

Education Qualification

Required: Bachelor's in science (Hospitality & Hotel Administration) – Only candidates with this qualification will be considered

Bachelor’s degree in hospitality management.

Experience in guest services, reservations, or a similar professional role.

Desired Skills & Competencies

• Strong written and verbal communication
• Ability to multitask and maintain composure under pressure
• Familiarity with PMS platforms (e.g., Opera) and OTA systems
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent organizational and problem-solving skills
• Multilingual communication skills are an added advantage

Preferred Experience

• 1-3 year of professional experience in reservations at any of the following: Marriott, Hilton, IHG brands
• Fresh graduates from B.Sc. (Hospitality & Hotel Administration) programs encouraged to apply

Application Process

Eligible candidates may share their updated resume with the HR Team at:

hr@closingdeck.com