Guest Relations Executive

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:

Welcome and Check-in:

• Greet guests upon arrival and provide a warm welcome.
• Assist with the check-in process, ensuring a smooth and efficient experience.

Guest Services:

• Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services.
• Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions.

Issue Resolution:

• Address and resolve guest complaints or concerns in a timely and satisfactory manner.
• Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly.

Concierge Services:

• Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings.
• Offer recommendations for local attractions, dining, and entertainment.

Communication:

• Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes.
• Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests.

Guest Feedback:

• Collect and analyze guest feedback through surveys, reviews, and direct interactions.
• Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction.

VIP Guest Handling:

• Identify and prioritize VIP guests, ensuring they receive special attention and personalized services.
• Coordinate with other departments to fulfill special requests for VIP guests.

Upselling and Promotion:

• Promote resort amenities and services to guests, encouraging upsells and cross-sells.
• Inform guests about promotions, packages, and loyalty programs to enhance their experience.

Emergency Response:

• Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns.
• Communicate emergency procedures to guests and ensure their safety.

Documentation:

• Maintain accurate guest records, including preferences, special requests, and any incidents.
• Prepare reports on guest feedback, issues, and resolutions.

Training and Development:

• Participate in ongoing training to stay updated on resort services, policies, and procedures.
• Train and mentor junior staff in guest relations responsibilities.

Cultural Sensitivity:

• Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests.

Other Details:

• We are looking for male candidates from kerala.
• Salary: 15000/month
• Food and Accomodation provided

This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Leave encashment

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 1 year (Required)
• Hotel management: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person