Guest Relations Executive

0 years

1 - 3 Lacs

Posted:8 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Mexican Restaurant
Department: Front of House / Guest Services

Job Summary

The Guest Relations Executive (GRE) is responsible for creating a welcoming and memorable dining experience for guests. The role focuses on greeting guests, managing reservations, handling feedback, and ensuring high levels of guest satisfaction.

Key Responsibilities

  • Greet and welcome guests warmly upon arrival
  • Manage reservations and waiting lists efficiently
  • Coordinate with service staff to ensure smooth seating and service flow
  • Address guest inquiries, concerns, and complaints professionally
  • Promote restaurant offerings, specials, and events
  • Ensure guests receive prompt, friendly, and attentive service
  • Collect guest feedback and share insights with management
  • Maintain cleanliness and presentation of the front-of-house area

Requirements & Qualifications

  • Previous experience in hospitality or guest relations preferred
  • Excellent communication and interpersonal skills
  • Presentable appearance and professional demeanor
  • Customer-focused mindset
  • Ability to handle guests calmly and courteously
  • Willingness to work shifts, weekends, and holidays

Skills & Competencies

  • Strong people skills
  • Problem-solving and conflict resolution
  • Multitasking and organizational abilities
  • Basic computer or reservation system knowledge

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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