Reservation Executive (Female, Kerala)

Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties.

Key Responsibilities:

• Handle reservation calls, emails, and messages from guests, travel agents, and online portals.
• Enter, update, and manage bookings accurately using our reservation software (Ezee).
• Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations.
• Ensure all bookings are documented with clear payment status, guest details, and special requests.
• Process cancellations and amendments and communicate refund or rescheduling policies to guests.
• Maintain proper records of all reservations, OTA bookings, and direct inquiries.
• Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team.
• Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms.
• Assist in resolving guest booking issues and escalate cases when required.
• Collaborate with the marketing team to track the effectiveness of promotions and special offers.

This can also be searched for tele-calling, sales, telesales, freshers or experienced, female, customer relations, customer support, crm, customer management, booking executive

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment

Ability to commute/relocate:

• Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Required)
• Telecommunication: 1 year (Required)
• Hospitality: 1 year (Preferred)
• B2B sales: 1 year (Required)

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9037350344Expected Start Date: 27/08/2025