Guest Relations Executive

Willmount Resorts

0 years

0 Lacs

kochi kerala india

Posted:11 hours ago| Platform:

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Skills Required

communication service support

Work Mode

On-site

Job Type

Full Time

Job Description

The Guest Relations Executive will be the face of the property, ensuring every guest enjoys a seamless and memorable experience from arrival to departure. This role demands exceptional communication, problem-solving, and hospitality skills to uphold the brand’s premium service standards.

Key Responsibilities:

Welcome guests warmly upon arrival and ensure smooth check-in and check-out experiences.
Handle guest queries, requests, and complaints promptly and professionally.
Coordinate with housekeeping, food & beverage, and other departments to ensure guest satisfaction.
Maintain up-to-date guest records, preferences, and special requests.
Assist in arranging guest activities, local tours, or transport services.
Manage online and offline guest feedback and ensure timely follow-up.
Promote in-house services and facilities to enhance the guest experience.
Handle VIP guests and special occasions with personalized service.
Support in guest communication before and after their stay (via phone, email, or social platforms).

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