Guest Relations Executive

About Awfis

Awfis Space Solutions Ltd. (Awfis)

Designation:

Department:

Location:

The position is all about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.

Roles & Responsibilities

1. Profit Center Team-Mate

• ASRand margin analysis
• Expense Control
• Collections
• Renewals
• Vendor management
• Retail Management

1. Build and expand community

• Execute Business Specific Events within standard horizons

1. Client satisfaction and service delivery which lead to:

• Above target CSAT score
• Every memberbeing a Brand Ambassador for AWFIS

1. Training and People development

• Participate in training, development and refresher schedules
• Skills and Knowledge Review every Quarter
• Standard Procedures understanding and executionin close association with Senior Team Mate.

1. Vendor Management

a. Conformance to Purchase-to-Pay process

1. Facilities Management

• Upkeep of the Centre
• DailyReadiness of Centre
• Closure of Repair & Maintenance Tasks
• Adherence to Compliances & Protocols
• Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances

1. Lead the CSR initiative for Center in the vicinity
2. Active Participation in all company driven ideas and initiatives
3. Team Player

a. Collaborate withinTeam & other stakeholders for enhanced learning& execution

Role of AWFIS for preparea new Team Member:

• AWFIS SOP and Guidelines induction will be imparted and material shared
• Training on business specificSOPs and Background (eg. Collections, renewals)
• Share updated design and layout specs and training on Centre layout
• Induction session in relevant Verticals of AWFIS
• Scheduled Exposureto all sub groups withinthe Department to understand the key focus areas of Operations Department.
• Pre-Opening Process and Guidelines

We are looking for Candidates with:

• Exemplary Customer Service and Customer Handling skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Inherent Team playing skills
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Keento Details
• Ability to Demonstrate consistency in execution of Standard Procedures
• Witha hunger to grow with a 2 year focus on managingadditional/ increased responsibility
• Excellent communication & interpersonal skills