Job
Description
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Product Owner for Virtual Meeting Experience (VMX), you will lead the end-to-end strategy, delivery, and continuous improvement of virtual conferencing and whiteboarding tools at BCG. This includes ownership of critical products such as Zoom, Microsoft Teams (meetings), Miro, Zoom Whiteboard, Microsoft Whiteboard, etc. You will play a key role in ensuring our 8+ million annual virtual meetings are seamless, performing, and centered around a world-class employee experience. This role is ideal for a product leader who is passionate about the customer experience, thrives on innovation, and is deeply curious about how emerging technologies like Generative AI can transform how we meet, collaborate, and connect across BCG. You Will Own the Virtual Meeting Experience product suite, ensuring product health, platform stability, and continuous improvement for all conferencing and virtual whiteboarding tools. Maintain and prioritize the squad backlog, define squad goals and Key Results, and participate in Agile ceremonies to drive delivery in partnership with your squad. Lead with a customer-obsessed mindset, mastering the meeting end-to-end user journey, especially the case team experience, to identify and resolve meeting-related pain points. Drive continuous market research and innovation, including consistent GenAI evaluations, to ensure BCG is future-ready in how we deliver high-impact, meaningful meeting experiences. Partner closely with the Meeting Room & Hybrid squad to ensure seamless integration between in-room and virtual meeting experiences, prioritizing hybrid collaboration. Deliver user delight by highlighting new features, developing best practices, and promoting effective ways of working with conferencing and whiteboarding tools. Shape the roadmap and vision for VMX in close alignment with vendors and portfolio leadership to support our Modern Work Vision. Partner cross-functionally with stakeholders such as Enterprise Architecture, Security, UX, Data Analytics, Meeting & Events, and Change & Communications to deliver on key objectives. Collaborate with senior leadership and business stakeholders to understand priorities and translate them into actionable, measurable outcomes. Promote accessibility and inclusive experiences by ensuring usability across diverse personas and needs. Measure and communicate business value such as time savings, system performance, productivity metrics, and adoption insights. Lead and develop the Virtual Meeting Experience squad, including direct management of the Product Analyst. What You'll Bring 7–10 years experience in digital product management or ownership roles, ideally in a global, complex organization. Strong experience with conferencing and collaboration tools, especially: Zoom, Microsoft Teams, Miro, and other meeting collaboration tools. Demonstrated success in using customer insights and market scans to guide product strategy and feature prioritization. Hands-on experience in leading Agile teams and managing backlogs using Jira. Agile certification (e.g., PSPO, CSPO) strongly preferred. Experience working with hybrid meeting technologies and partnering with in-room experience teams. A working knowledge of accessibility principles and a mindset of inclusion-by-default. A security-conscious mindset, working proactively with security and compliance teams to ensure that new capabilities meet BCG’s standards from the start. Familiarity with cross-functional collaboration across architecture, security, and data analytics teams. Experience working with third-party tools and evaluating vendor features, usability, and performance. Comfort working in a hybrid environment and leading change in a distributed workplace across multiple countries and time zones. Exceptional communication and stakeholder management skills, with the ability to influence up and across the organization. Who You'll Work With Squad members in Engineering, Change & Comms, Quality Assurance, Support, for which you will be its servant leader Internal customers, translating their voice and needs into user stories and engaging users as needed Product Portfolio Leaders, who will set the vision, roadmap, budget, and priorities & OKRs for the Product Portfolios and subsequently, for the squads Scrum Lead, who will act as your right hand to remove impediments and will assist you in managing artifacts and ceremonies Other Product Owners within BCG, to share best practices and ensure alignment between squads and a culture Agile Coaches, with whom you will shape promote business agility (within your teams and across BCG) Meeting Room & Hybrid squad, to align on unified experiences across our meeting experiences- virtual, meeting rooms, & mobile . Stakeholders across Enterprise Architecture, Security, User Experience (UX), Meeting & Events, Technical Team, Data Analytics, and Change & Communications. Additional info YOU’RE GOOD AT Owning a digital product end-to-end, from strategy and roadmapping to backlog management and delivery. Obsessing over user experience, listening deeply to customer needs and continuously advocating for seamless, intuitive, and inclusive meeting experiences. Driving a culture of innovation by staying curious, evaluating market trends (including AI), and converting insights into practical, high-value enhancements. Navigating a complex stakeholder environment and building relationships across technical and business teams. Partnering with hybrid meeting experts to create unified, high-quality experiences across physical rooms and virtual platforms. Driving team execution and alignment through Agile principles, iterative delivery, and continuous feedback. Translating user feedback, metrics, and technical data into compelling stories and decisions. Balancing autonomy with alignment, making decisions while bringing the broader vision to life. YOUR TRAVEL Occasionally work at other BCG offices. Working in the Office: This is a hybrid role - roughly half time in the office Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
