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Job Summary - The Global Lead DevOps & Automation Platforms is responsible for the end-to-end strategy, architecture, governance, and lifecycle management of a portfolio of enterprise enablement platforms, including Jira, Bitbucket, CoreDox, TechVision, Appian, and other workflow and automation tools. The role focuses on enhancing application lifecycle efficiency, collaboration, and process digitization across the enterprise. This position ensures the delivery and continuous evolution of platforms that support application development, DevOps practices, documentation management, low-code automation, and business process orchestration. It plays a key role in platform governance, adoption, compliance, and value realization in alignment with enterprise goals and standards. The position requires strong leadership skills and the ability to oversee and guide a team of experts with diverse technical skillsets. Job Description Major accountabilities: Define and drive the strategic roadmap for platforms such as Jira, Bitbucket, CoreDox, TechVision, Appian, and other future-fit development and automation tools. Enable DevOps and collaborative development practices across enterprise applications. Promote the use of workflow and low-code platforms like Appian to accelerate process automation and digitization initiatives. Oversee platform operations and lifecycle management, ensuring high availability, regulatory compliance, and information security. Collaborate closely with application development, quality, architecture, and business stakeholders to ensure platform value realization. Ensure that platform services are reliable, scalable, compliant, and user centric. Manage platform delivery teams, including internal staff and external partners, providing technical guidance, performance oversight, and professional development. Drive continuous improvement and innovation to support digital transformation and growth. Develop and track key performance indicators to measure platforms and applications success. Establish and govern budgets, resource allocation, and vendor relationships to ensure value realization and cost efficiency. Provide leadership on projects, ensuring timely delivery. Drive standardization, reuse, and simplification across service and process management solutions. Monitor platform usage, performance, and feedback to inform continuous improvement. Track market trends and technological innovations to identify and assess future service and process platforms. Ensure robust support models and knowledge management are in place to support global platform users. Key performance indicators: Platforms uptime and availability, SLA compliance User adoption and satisfaction rates across platforms Automation and standardization metrics Onboarding time for new users and teams Project delivery success rate (on-time, in-scope, on-budget) Platform cost optimization metrics Compliance audit outcomes Team engagement and retention rates Minimum Requirements: Work Experience and Skills: 10+ years of experience in enterprise IT or software application domains, with at least 5 years leading DevOps enablement, workflow platforms, or automation tooling. Deep knowledge of tools such as Jira, Bitbucket, Git, CI/CD orchestrators, and familiarity with business process platforms like Appian. Knowledge of enterprise documentation platforms (e.g., CoreDox) and engineering support platforms (e.g., TechVision). Strong background in platform lifecycle management, including vendor relationship management, capacity planning, roadmap development, and upgrade strategies. Experience working in global matrix organizations and cross-functional teams. Demonstrated experience in budget management. Experience managing multi-vendor environments, with strong supplier management and negotiation skills. Excellent problem-solving, stakeholder management, and communication skills, with the ability to influence senior technology and business leaders. Knowledge of pharma/life sciences regulatory requirements (GxP). Ability to translate technical topics into business language and vice versa. Experience with Waterfall / Agile and/or hybrid project delivery methodologies. Experience with ITIL frameworks and other service management methodologies. Languages : Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline; advanced degrees or certifications in DevOps, Agile Delivery, Low-Code/No-Code platforms are a plus. Fluent English (spoken and written) Show more Show less
