This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Enablement Program Manager, Account Management & Customer Support in India.
As a Global Enablement Program Manager, you will design and deliver targeted enablement initiatives for Account Managers (AMs) and Customer Success Managers (CSMs) across multiple regions. You will work at the intersection of training, coaching, and data-driven insights to strengthen team performance and drive customer adoption, retention, and expansion. The role requires collaboration with cross-functional teams including Sales, Customer Success, Product, and Marketing to ensure global consistency and scalability. You will create engaging onboarding programs, facilitate skill development, and provide ongoing coaching to improve account planning, customer advocacy, and expansion strategies. By leveraging performance metrics and feedback, you will continuously optimize enablement efforts to maximize impact. This is a remote-first role in India, offering the opportunity to influence global post-sales operations in a fast-growing SaaS environment.
- Accountabilities
- Design and deliver onboarding and ongoing enablement programs for global AM and CSM teams supporting Commercial and Enterprise segments.
- Develop and facilitate skill-development sessions focused on customer lifecycle excellence, including adoption, value realization, renewal, and expansion.
- Provide 1:1 and small-group coaching to strengthen performance in relationship management, success planning, and expansion strategy.
- Conduct call reviews and live/recorded coaching sessions to enhance effectiveness in account planning, stakeholder engagement, and cross-sell/up-sell motions.
- Drive adoption of AM & CSM playbooks and processes to ensure consistent customer engagement and growth execution.
- Build and maintain enablement content and resources, including talk tracks, success plans, templates, and playbooks.
- Collaborate cross-functionally to align enablement initiatives with customer lifecycle processes, marketing campaigns, and product launches.
- Analyze performance and engagement metrics (renewal rate, expansion pipeline, NRR, adoption trends) to identify skill gaps and prioritize enablement programs.
- Requirements
- 3+ years of experience in a post-sales customer-facing role, such as Account Manager, Customer Success Manager, or equivalent, in a Commercial or Enterprise B2B SaaS organization.
- 1+ year of experience in Sales or Customer Success Enablement, training, coaching, or leadership with measurable impact.
- Deep understanding of the post-sales customer lifecycle, including onboarding, adoption, success planning, renewal, and expansion.
- Proven ability to facilitate engaging virtual and in-person training sessions that drive behavior change.
- Familiarity with Value Selling, Customer Success frameworks, or similar methodologies for driving customer value.
- Domain knowledge in IT, Security, and SaaS, with comfort enabling technically oriented teams.
- Data-driven mindset with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace for analyzing trends and measuring enablement impact.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work effectively in a remote, cross-functional, global team environment.
- Benefits
- Fully remote work environment within India, with flexible working hours.
- Opportunity to lead global enablement programs and influence post-sales performance.
- Professional development and growth opportunities in a fast-paced SaaS environment.
- Collaboration with global teams and exposure to cross-functional initiatives.
- Access to tools and resources to design impactful learning and coaching programs.
- Inclusive, supportive, and remote-first culture promoting work-life balance.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
