GFS - Expense Compliance - Assistant Manager

Do you have strong knowledge on Expense Compliance and Corporate card industry, reconciliations, and expense reimbursements? If so, you may be a good fit. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions.

Work you’ll do.

This role includes accurate and timely responding to UK corporate cards queries received via mailbox and cards reconciliation of professionals from the UK firm. To also work closely with internal employees, Executive and Administrative Assistants (EAs/AAs) who support the Firm’s Partners, Principals, and Directors (PPDs); to resolve expense compliance, and corporate cards matters by ensuring employees’ compliance/adherence to Firm’s expense and reimbursement policies.

• Relevant experience in the field of corporate cards and T&E audits.
• Good understanding of firm’s policies and expense review process; manage workflow and service delivery,
• Develop and share best practices; drive process improvements, build synergies, manage team and expectations; SME and perform advance level reviews and support in developing controls, improvements and enhancements and liaison between India, US Manager and leadership.
• Liaison between Deloitte and external vendor, representing Deloitte.
• Manage 2nd level of escalation.
• Participate in hiring and perform 1st level interview.
• Prepare training plan for the team and keep it current.
• Perform check in and career coaching for team members. Provide snapshot ratings and manage performance issues and IAP.
• Keep the team motivated and encouraged. Keeping attrition under control
• Lead EC level projects.
• Identify red flags and do a deep dive investigation.
• Identify patterns and escalate issues to leadership.
• Create and provide a conducive and healthy work atmosphere for the team.
• Continue to work in office, hybrid model as per the requirements in 10.30 am to 7.30 pm IST.
• Review all the monthly reporting for accuracy and trend of the volumes that are being reported, highlight any observations to the management.
• Good working knowledge of Microsoft Office applications (including Word, Excel, PowerPoint & Outlook) is an advantage.
• Understanding SLA/KPIs as agreed with the business and contribute to the group’s success.
• Help the team and group in enhancing the tools Ability to work with effectively with virtual teams in resolving the issues and to provide excellent customer service!
• Work as an effective team member, sharing information, helping the team, and collaborating with others as needed.
• Update daily statistics report and provide assistance where required with month end reporting Liaise with the business in relation to non-compliant claims Determine whether escalation of non-compliant claims is necessary, Liaise with other EC team members in order to achieve the goals of the team and provide feedback to the Manager on required communication to the business to reinforce policies or recommend changes Liaise with payroll and accounts payable when required to ensure payments are made on time.

Required Education, Qualifications, and Experience Settings :

• Graduate / Postgraduate in Commerce
• 7 to 10 years of relevant experience in the field of T&E audit and corporate cards
• Experience in leading teams
• Excellent written and verbal communication skills
• Strong decision making and analytical ability
• High on Integrity to able to deal with sensitive and confidential data

The team

Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.