General Manager – The Wellness Co. @ Karma Lakelands Gurugram

Job Title: General Manager – The Wellness Co. @ Karma Lakelands Gurugram

Location:

Department:

Reports To:

About the Role

We are launching a holistic, integrated wellness facility

General Manager – Retreat Operations

strong hospitality/wellness retreat experience

Key Responsibilities

Operational Leadership

• Oversee daily operations of the integrated wellness center, ensuring world-class service delivery.
• Ensure smooth functioning of all departments — Ayurveda, Naturopathy, Pilates, Gym, Sound Healing, Cryo/HBOT, Guest Services, and F&B (curated meals).
• Maintain high standards of hygiene, safety, equipment upkeep, and facility readiness.

Stakeholder & Partner Management

• Act as the central coordination point between

  The Wellness Co.

  and

  Karma Lakelands Management

  .
• Represent the wellness center in all strategic and operational discussions with stakeholders.

Team Management

• Lead, hire, train, and supervise therapists, instructors, front desk, and operational staff.
• Implement SOPs, performance metrics, and training modules to maintain service excellence.

Guest Experience & Service Excellence

• Ensure premium guest experiences across all touchpoints- bookings, check-ins, therapy flow, meals, and follow-ups.
• Handle guest escalations professionally, ensuring quick resolution and guest delight.

Business & Financial Management

• Monitor revenue, occupancy, therapy flow, and overall retreat performance.
• Manage budgets, operational costs, procurement, and vendor coordination.
• Support marketing, promotions, packages, and retreat program execution.

Compliance & Quality Control

• Ensure compliance with wellness, safety, and hospitality standards.
• Maintain documentation, licensing, equipment certifications, and audit readiness.

Required Experience & Skills

• 8–10 years of experience in

  hotel management, wellness retreats, luxury hospitality, or integrated wellness centers

  .
• Strong operational background with proven experience managing multi-department facilities.
• Excellent communication and relationship management skills.
• Deep understanding of holistic wellness modalities (Ayurveda, modern science therapies, naturopathy, yoga, and fitness).
• Ability to work in a highly dynamic, guest-centric environment.
• Strong leadership, team-building, and staff development capabilities.
• Comfort with on-ground, high-engagement roles involving daily guest interaction.

Preferred Profile

• Candidates residing in

  Gurugram or nearby areas

  .
• Experience with

  luxury resort or wellness retreat operations

  .
• Physically active and able to manage on-ground operations across a large property.
• Professional, disciplined, and capable of representing the brand at the leadership level.

Why Join Us?

• Opportunity to lead one of India’s most premium integrated wellness spaces.
• Exposure to cutting-edge therapies like HBOT, Cryo, Red Light, and advanced recovery treatments.
• Work closely with senior leadership at The Wellness Co.

Play a pivotal role in shaping the wellness experience of a flagship collaborative venture.

Apply