General Manager

Location - Hosur

Experience - 7 to 10 years

1. Operations Management

• Oversee day-to-day operations of all departments (Laboratory, Radiology, Front Office, HR, Accounts, Corporate & Marketing).
• Ensure efficient workflow, timely report delivery, and adherence to turnaround time (TAT).
• Monitor equipment maintenance, calibration, and AMC compliance.
• Ensure proper utilization of resources and control operational expenses.

2. Business Development & Revenue Growth

• Develop and implement strategies to increase footfall and revenue.
• Identify new business opportunities such as corporate tie-ups, doctor referrals, health camps, and wellness packages.
• Review daily revenue reports and drive team performance towards achieving monthly targets.
• Collaborate with marketing and corporate teams to expand business presence.

3. Quality & Compliance

• Ensure compliance with NABL/NABH/ISO and other regulatory standards.
• Monitor sample handling, accuracy of results, and patient data confidentiality.
• Conduct periodic internal audits and ensure corrective actions.
• Maintain safety and infection control protocols.

4. Human Resource & Team Management

• Lead, motivate, and supervise staff across all departments.
• Ensure adequate staffing, training, and skill development.
• Conduct performance appraisals and implement employee engagement initiatives.
• Enforce HR policies and ensure discipline across the organization.

5. Financial & Administrative Control

• Oversee budgeting, cost control, and financial reporting.
• Approve vendor payments and maintain good relationships with suppliers and partners.
• Monitor cash flow, billing accuracy, and receivable management.
• Ensure all statutory and tax compliances are met.

6. Customer Service & Patient Experience

• Maintain high standards of patient care and service delivery.
• Handle escalated patient complaints and ensure quick resolution.
• Review patient feedback and implement improvement plans.
• Promote a patient-centric culture across all departments.

7. Strategic Planning & Reporting

• Assist management in long-term planning and business expansion.
• Prepare monthly MIS reports and performance reviews.
• Analyze business performance metrics and implement corrective actions where needed.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person