General Manager

Bangalore-Based | Full-Time

Nibble Edge – Digital Creative Agency

digital creative agency

design, develop, and support websites and applications

The Role

General Manager

gatekeeper for all systems and processes

Key Responsibilities

Operations & Delivery

• Managing resourcing needs

  across all Bangalore-based teams (Design, Development, Studio) to ensure optimal utilisation, delivery quality, and capacity planning for Australian client work using teamwork.com 

• Gatekeeper for all systems and processes

  , ensuring standardisation, efficiency, and compliance.

Functional Head Management

The General Manager acts as the direct operational link to the functional discipline heads in Bangalore, translating business goals into executable priorities and ensuring cross-functional alignment.

• Operational Oversight:

  Functional heads across Design (UX/UI, Studio) and Development will

  report directly to you

  for all operational performance, resourcing, and process adherence.

• Performance & Productivity:

  Run regular

  WIP (Work In Progress) meetings

  with discipline heads (e.g., Head of Creative Services, Development Lead) to review team productivity, capacity utilisation, and delivery quality metrics.

• Capacity Planning:

  Work collaboratively with functional heads to forecast

  resourcing needs

  and manage talent acquisition based on project pipeline and skill gaps. You will ensure the right people are working on the right projects at the right time.

• Process Compliance:

  Ensure all functional teams adhere strictly to agency systems, quality control standards, and project management workflows, serving as the

  gatekeeper for all processes

  .

HR & Culture Management

• Manage HR and culture

  for the entire

  Indian business unit

  , fostering a positive, productive, and high-quality work environment.

• Onboarding of new staff

  (e.g., developers, designers), ensuring a seamless, effective, and culturally aligned start.
• Oversee performance management, professional development, and staff retention initiatives.

Commercial & Operational Support

• Provide

  operational support to the Sydney-based account management team

  by offering real-time visibility into project status, capacity, and risk.
• Review the agency's

  COGS (Cost of Goods Sold)

  and ensure alignment with the monthly sales revenue targets by checking data accuracy with the account management team.
• Identify opportunities to enhance the profitability of the India unit through operational and process optimisation.

A Day in the Life

As General Manager, you'll be focused on efficiency and performance:

• Reviewing operational reports

  and the overnight design/development output, preparing for the day's priorities.
• Running a

  WIP with functional heads

  to review performance, capacity, and flag any delivery risks to the Sydney team.
• Deep-diving into the financial data—checking the

  COGS and sales revenue

  reports and ensuring all data is correct.
• Mapping out the

  delivery schedule and resourcing

  for the upcoming week, coordinating capacity for Australian project needs.
• Facilitating the

  onboarding process

  for a new team member, ensuring they are integrated smoothly.

Who This Role Suits

We're looking for a leader who is:

• Someone driven by systems and processes

  and lives for the detail, but believes there is always a better way to achieve excellence.
• A collaborative problem-solver who thrives in a fast-paced agency environment with

  cross-regional collaboration

  .
• A

  confident communicator

  who can motivate teams and provide clear, professional updates to the Australian leadership and account service teams.
• Someone comfortable with

  autonomy, ownership, and operational chaos

  —a true operator who can bring structure and scalability.



Required Skills & Experience

• 5+ years in a management role

  within a digital creative agency or a similar production-focused environment.
• Proven expertise as a

  systems thinker

  with a track record of implementing and optimising agency systems and operational processes.
• Demonstrated experience in

  HR and cultural management

  for a large team, ideally within a services company.
• Strong commercial and financial acumen, with experience managing budgets,

  COGS

  , and resource utilisation.
• Exposure to and comfortable providing operational support to

  Western markets

  and client-facing teams (i.e., Sydney-based account managers).

• Expert communication in English

  (fluency in

  Tamil is also useful

  ).
• Based in

  Bangalore

  or willing to relocate.