General Manager

Key Responsibilities:

A. P&L Ownership & Financial Governance

• Drive full-cycle P&L for all hotels in the city—covering room, F&B, and banquet revenue lines.
• Deliver city-level

  EBITDA and CM-1 targets

  , maintaining optimal rate–mix–occupancy balance.
• Conduct

  monthly P&L reviews

  and cost audits with property GMs and finance teams.
• Manage productivity metrics—revenue per employee, GOP per key, energy cost ratio, etc.
• Ensure all receivables, collections, and pricing approvals align with city-wise profitability goals.

B. Sales & Revenue Growth

• Lead the

  city sales organisation

  (corporate, OTA, and retail) to achieve budgeted revenues.
• Implement dynamic pricing and distribution strategies across OTAs, GDS, and corporate accounts.
• Drive

  local B2B tie-ups

  , project business, and long-stay corporate partnerships.
• Conduct

  weekly revenue reviews

  with Central Revenue team to monitor pick-ups, pace, and rate index.
• Collaborate on marketing activations and digital visibility to strengthen the brand in the city.

C. Operations & Service Excellence

• Oversee day-to-day property operations through GMs and Assistant Managers.
• Ensure

  SOP adherence, brand standards, and guest delight metrics (NPS > 90)

  .
• Govern preventive maintenance, housekeeping, and F&B quality benchmarks.
• Drive

  S&OP cadence

  – Daily huddles, weekly operating reviews, and monthly scorecards.
• Benchmark cost of operations, staff efficiency, and service turnaround times.

D. People Leadership & Organisation Development

• Lead and mentor the city leadership team (Sales, Ops, and Functional Managers).
• Build a strong second line of Cluster Managers / Property Heads.
• Drive performance culture with clear

  KPI ownership and review frameworks

  .
• Foster collaboration between Sales and Operations for unified goal achievement.
• Champion Z Hotels’ culture of agility, accountability, and high-performance hospitality.

E. Strategic Projects & Expansion Support

• Partner with leadership in

  new hotel acquisitions, onboarding, and launch readiness

  .
• Support feasibility studies, pricing models, and pre-opening ramp-up strategies.
• Drive continuous improvement initiatives for productivity and service innovation.
• Serve as the key city representative for audits, investor visits, and media interactions.